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Compare SurveyMonkey vs. CustomerICare

The ideal CRM Software is a program that can deal with your company’s specific demands. You can identify which alternative works best for your company if you compare different products before you decide which one is the best. For instance, CustomerICare and SurveyMonkey are scored at 7.0 and 9.2, respectively, for total quality and performance. Likewise, CustomerICare and SurveyMonkey have a user satisfaction rating of 85% and 91%, respectively, which shows the general response they get from customers. Better yet, talk to a regular client of the software and solicit their opinion about the application in question. We did our best to prepare reviews of all popular Survey Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: SurveyMonkey, Qualtrics Research Core, SurveyGizmo.
Software

SurveyMonkey

VS

CustomerICare

VS

SurveyMonkey screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

9.2 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

91% ?

Client Experience

85% ?

Pricing

Pricing

$832

$22

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

SurveyMonkey is a software app that allows you to dig deeper into the demographics and psychographics of your target audience and collect information via real-time surveys.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Support Types

Support Types

Phone
Phone Live Support
Available Plans

Available Plans

SurveyMonkey offers a basic free plan and three enterprise pricing plans to choose from. Here are the details:

Basic – Free

  • Unlimited number of surveys
  • 10 questions/survey
  • 100/survey – number of responses
  • 24/7 customer support via email
  • Team accounts & tools – 1 user total with commenting only
  • Quizzes
  • Survey Analysis – Trended data & 1 filter only

Standard – $1,299/month or $832/month (billed annually)

  • Unlimited number of surveys
  • Unlimited questions/survey
  • 1000/month – number of responses
  • 24/7 customer support via email
  • Team accounts & tools – 1 user total with commenting only
  • All Basic features, plus:
  • Customized surveys
  • Data exports
  • Customized survey experience – Skip logic only
  • Survey analysis
  • Advanced survey analysis – Text analysis only

Advantage – $13,990/year

  • Unlimited number of surveys
  • Unlimited questions/survey
  • Unlimited number of responses
  • Expedited 24/7 customer support via email
  • Team accounts & tools – 2 user totals with all team tools
  • All Standard features, plus:
  • Survey logic
  • Multilingual surveys
  • SurveyMonkey Industry Benchmarks

Premier – $35,990/year

  • Unlimited number of surveys
  • Unlimited questions/survey
  • Unlimited number of responses
  • Expedited 24/7 customer support via email & phone
  • All Advantage features, plus:
  • Advanced survey logic
  • White label surveys

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Languages

Available Languages

English English
Phone No.

Phone No.

+1-650-543-8400 8943048148
Available Features

Available Features

SurveyMonkey FEATURES

  • Survey Templates
  • Skip Logic
  • Real-time results
  • Enterprise-grade features
  • SPSS integration
  • Custom reporting
  • Text analysis
  • Consolidated account management
  • Net Promoter Score
  • Answer Validation
  • Customizable Survey Links and Design Themes
  • Custom branding
  • Filter and cross-tabbing
  • Export Results to Excel and PDF

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Vendor Email

Vendor Email

sales@customericare.com
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about SurveyMonkey pricing Learn more about CustomerICare pricing
Contact Address

Contact Address

101 Lytton Avenue
Palo Alto, CA 94301
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Supported Integrations

Supported Integrations

SurveyMonkey integrates with the following business systems and applications:

  • Salesforce
  • Marketo
  • MailChimp
  • HootSuite
  • Piktochart
  • Hubspot
  • Eventbrite
  • Zapier
  • Microsoft Word
  • CleverReach
  • Ambassador
  • Google Sheets
  • Google Forms
  • Trello
  • Microsoft Excel
  • Active Campaign
  • Data Cracker
  • Emma
  • Freshdesk
  • DataHero
  • DiscoverText
  • Drop Thought
  • INinbox
  • OfficeReports
  • Zendesk
  • Wise.NET
  • Syncfrog
  • Trackerbird
  • UniSender
  • OfficeReports
  • NVivo
  • Mad Mini
  • Sympla
  • Jooners
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Popular Clients

Popular Clients

Microsoft, Samsung, Facebook, Kraft Foods Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which app will perform best for your company it may be a sensible idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular a given software is and how big is its online presence.For instance, if you check CustomerICare LinkedIn profile you’ll see that they are followed by 8 people. In case of SurveyMonkey the volume of followers on their LinkedIn page is 24447.