Compare Surveyi2i vs. CustomerICare

If you need to get a easy way to decide which CRM Software product is better, our proprietary system gives CustomerICare a score of 7.0 and Surveyi2i a score of 7.3 for all round quality and performance. Furthermore, CustomerICare is rated at 85%, while Surveyi2i is rated 100% for their user satisfaction level. You can also examine their product details, including features, tools, options, plans, prices, and others. Find out whether the solution allows you to customize some of its funnels to guarantee the app fits your own business procedures. We realize that not all people have the time to try out dozens of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Samanage, Freshdesk.
Software

Surveyi2i

VS

CustomerICare

VS

Surveyi2i screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.3 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

$950

$22

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

Surveyi2i offers users with a survey analysis and reporting platform hosted in the cloud.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
List of Features

List of Features

Surveyi2i FEATURES

  • Data Management
  • Cross Tabulations & Visualisations
  • Advanced Analytics
  • Reports & Web Dashboards

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Vendor's Address

Vendor's Address

1013 Centre Road, ST # 403S, Wilmington, New Castle, DE 19805,
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Company Email

Company Email

apps@bridgei2i.com sales@customericare.com
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Integrations

Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Devices Supported

Devices Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Available Plans

Available Plans

Survey i2i offers three different product plans designed to meet varying business specifications and budget. A free trial period of 10 days is also available for those who want to take Surveyi2i for a test drive.

Pro – $950

Comes with the following tools and functionalities:

  • Data Treatments
  • Merging of datasets
  • Cross Tabulation
  • Visualization
  • Banner Tables
  • Significance Tests
  • Web Dashboard
  • MS integration
  • Collaboration Space
  • Dynamic filters in web dashboards
  • Custom drill down and segmentation
  • User guide, training videos, sample data
  • Support (via email)
  • Training
  • Option for Dedicated Instance

Pro+ – $1,400

Comes with all the Pro package features plus:

  • Data integration
  • Working with tracking surveys
  • Automation of web dashboards

Analytics Pro – $2,000

Comes with all the Pro_ package features plus:

  • Key driver analysis
  • Text analysis

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Languages

Available Languages

English English
Contact No.

Contact No.

+1 858 312 1075 8943048148
Pricing Details

Pricing Details

Learn more about Surveyi2i pricing Learn more about CustomerICare pricing
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which app will perform best for your business it might be a good idea to take a look at each service’s social metrics. Such metrics are frequently a way to see how popular a given solution is and how large is its online presence.For example, if you analyze CustomerICare LinkedIn profile you’ll see that they are followed by 8 people. In case of Surveyi2i the volume of followers on their LinkedIn page is 0.