Compare Surveyi2i vs. CustomerICare

Comparing CustomerICare and Surveyi2i, you can actually see which Customer Support Software product is the more suitable choice. This guarantees that your company can select the most productive and effective program. You can study the details, such as available tools, prices, plans offered by each vendor, offer terms, and more We also let you evaluate their all round scores to know which one looks to be more beneficial for your firm. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while Surveyi2i has 7.3 points for overall quality and 100% for user satisfaction. Likewise, you can also assess which software company is more credible by sending an an email question to both and find out which company replies sooner. Our team put a lot of effort to prepare reviews of all popular Customer Support Software products available out there, but among all the ones we reviewed these three caught our special attention: LiveAgent, Samanage, Freshdesk.
Software

Surveyi2i

VS

CustomerICare

VS

Surveyi2i screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

7.3 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

$950

$22

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Surveyi2i offers users with a survey analysis and reporting platform hosted in the cloud.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Page

Pricing Page

Learn more about Surveyi2i pricing Learn more about CustomerICare pricing
OS Supported

OS Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Cost Details

Cost Details

Survey i2i offers three different product plans designed to meet varying business specifications and budget. A free trial period of 10 days is also available for those who want to take Surveyi2i for a test drive.

Pro – $950

Comes with the following tools and functionalities:

  • Data Treatments
  • Merging of datasets
  • Cross Tabulation
  • Visualization
  • Banner Tables
  • Significance Tests
  • Web Dashboard
  • MS integration
  • Collaboration Space
  • Dynamic filters in web dashboards
  • Custom drill down and segmentation
  • User guide, training videos, sample data
  • Support (via email)
  • Training
  • Option for Dedicated Instance

Pro+ – $1,400

Comes with all the Pro package features plus:

  • Data integration
  • Working with tracking surveys
  • Automation of web dashboards

Analytics Pro – $2,000

Comes with all the Pro_ package features plus:

  • Key driver analysis
  • Text analysis

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Email

Contact Email

apps@bridgei2i.com sales@customericare.com
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Contact No.

Contact No.

+1 858 312 1075 8943048148
Vendor's Address

Vendor's Address

1013 Centre Road, ST # 403S, Wilmington, New Castle, DE 19805,
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Languages

Available Languages

USA, UK, India International
Available Features

Available Features

Surveyi2i FEATURES

  • Data Management
  • Cross Tabulations & Visualisations
  • Advanced Analytics
  • Reports & Web Dashboards

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Integrations

Available Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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QUICK LINKS

QUICK LINKS

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All the data, facts and reviews that we offered in this analysis were collated from official company sites, promotional resources available online, actual experience from real users as well as our personal hands-on use of each software by a professional reviewer. We put a lot of effort to comprehensively test every solution, therefore we not only study it internally, but we also compare our findings with views of other users from the B2B community.