Compare Surfly vs. CustomerICare

Comparing products for the top Customer Support Software need not be tough. On our review platform, it is possible to match CustomerICare and Surfly and right away analyze their differences. We allow you to check their features, supported devices, support service, pricing rates, terms, and many more. You can also assess their overall score (7.0 for CustomerICare vs. 8.3 for Surfly) and overall customer satisfaction level (85% for CustomerICare vs. 100% for Surfly). Devote time to examine your leading alternatives and discover which one is right for your company. Likewise, you must consider the software company’s business viability; can they be relied upon and will they still be operating a few years from now? At this time, the top products in our Collaboration Software category are: Wrike, Asana, dapulse.
Compare

Surfly

VS

CustomerICare

VS

Surfly screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.3 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

€16

$22

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

Surfly is a simple web based co-browsing solution with video chat that makes joint navigation through the web by two or more people extremely simple.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Pricing Page

Pricing Page

Learn more about Surfly pricing Learn more about CustomerICare pricing
Contact Address

Contact Address

Korte Leidsedwarsstraat 12
1017 RC Amsterdam
The Netherlands
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Cost Details

Cost Details

Surfly offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Pro – €16/user/month

  • Outbound Only
  • Unlimited Sessions
  • Video Chat
  • Collaboration Tools

Business – €26/user/month

  • All Pro features
  • Website Integration
  • Rebrandable
  • On-Premise (Optional)

Enterprise – €561/user/month

  • All Business Features
  • OEM Whitelabel

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Phone

Contact Phone

+31-202-611-820 8943048148
Company Email

Company Email

info@surfly.com sales@customericare.com
Available Features

Available Features

Surfly FEATURES

  • Realtime Collaboration
  • Complete Integration Freedom
  • Chat Integration
  • Website Integration
  • Advice Portals
  • Flow Customization
  • Product Integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Support

Types of Support

Phone Live Support
Ticket
Phone Live Support
Available Integrations

Available Integrations

Surfly is an open API system, which means you can integrate it with virtually any third-party system or application. Contact the vendor for more information, or visit their official site to check details.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Languages

Available Languages

English English
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Popular Customers

Popular Customers

MTV, Wibki Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to cover all the requirements of a company. Though main features of CustomerICare and Surfly are obviously a priority you should also carefully analyze the integrations offered by each product. Very often you will already be making use of various kinds of B2B software in your company and it’s definitely better to go with services that integrate well with each other. That way you can ensure an effortless transfer of information between your teams and software used, which can considerably reduce time wasted on migrating between one product and the other.