Compare Surfly vs. CustomerICare

If you need to have a convenient way to learn which Customer Support Software product is better, our proprietary system gives CustomerICare a score of 7.0 and Surfly a score of 8.3 for all round quality and performance. In addition, CustomerICare is rated at 85%, while Surfly is rated 100% for their user satisfaction level. You can also evaluate their product details, including features, tools, options, plans, pricing, and others. See if the application can customize a few of its workflows to guarantee the app complements your own business processes. Our team put a lot of effort to review all popular Collaboration Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Wrike, Asana, dapulse.
Comparison

Surfly

VS

CustomerICare

VS

Surfly screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

8.3 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

€16

$22

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

Surfly is a simple web based co-browsing solution with video chat that makes joint navigation through the web by two or more people extremely simple.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Company's Address

Company's Address

Korte Leidsedwarsstraat 12
1017 RC Amsterdam
The Netherlands
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Integrations

Available Integrations

Surfly is an open API system, which means you can integrate it with virtually any third-party system or application. Contact the vendor for more information, or visit their official site to check details.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Languages

Languages

USA, UK, Canada, International International
Popular Customers

Popular Customers

MTV, Wibki Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Support

Available Support

Phone Live Support
Ticket
Phone Live Support
Pricing Plans

Pricing Plans

Surfly offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Pro – €16/user/month

  • Outbound Only
  • Unlimited Sessions
  • Video Chat
  • Collaboration Tools

Business – €26/user/month

  • All Pro features
  • Website Integration
  • Rebrandable
  • On-Premise (Optional)

Enterprise – €561/user/month

  • All Business Features
  • OEM Whitelabel

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Email Address

Email Address

info@surfly.com sales@customericare.com
Pricing Details

Pricing Details

Learn more about Surfly pricing Learn more about CustomerICare pricing
Contact Phone

Contact Phone

+31-202-611-820 8943048148
Available Features

Available Features

Surfly FEATURES

  • Realtime Collaboration
  • Complete Integration Freedom
  • Chat Integration
  • Website Integration
  • Advice Portals
  • Flow Customization
  • Product Integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare CustomerICare and Surfly with each other. Although reliable tools, cost and customer experience are all important and should be included when making a final decision, you should also check out the recognition and awards merited by each app. Very often a less dominant app may turn out to be a great choice that was distinguished with SaaS awards such as our Supreme Software Award which shows that regardless of limited market presence it’s a significant rival to the software that rule the market.