Compare SupportDesk vs. CustomerICare

You have such a wide range of Customer Support Software alternatives in today’s market that choosing the right product can be overwhelming. On our comparison page, it is simple to compare the features, pricing conditions, available plans, and more details of CustomerICare and SupportDesk. It’s also possible to examine their score (7.0 for CustomerICare vs. 7.4 for SupportDesk) and user satisfaction level (85% for CustomerICare vs. 100% for SupportDesk). The scores and ratings present you with a solid idea how both of these software products perform. In addition, find out if the solution can integrate with the company’s current business apps to ensure greater productivity. Users who are pressed for time or would like to get a Customer Support Software advice from our experts may want to try out these top choices for the current year: Zendesk, Freshdesk, Samanage.
Product

SupportDesk

VS

CustomerICare

VS

SupportDesk screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.4 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Pricing

Pricing

$30

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Company's Address

Company's Address

127 Stockport Road, Marple Cheshire, England, SK6 6A ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
List of Features

List of Features

SupportDesk FEATURES

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed
  • Custom Views
  • Processes Unlimited
  • Ticket Categories
  • Timesheets & Activities
  • Language Support
  • Dictionary Unlimited
  • Customer Self Service 100 Unlimited
  • Additional Custom Fields
  • Web Forms Designer
  • LDAP Connector
  • SLA Management
  • Software Licence Manager
  • Email Outgoing & Incoming
  • Reports
  • Quick Reports
  • KPI Monitor
  • Configuration Management
  • Product Database
  • Inventory/Asset Database
  • Service Catalogue
  • ITSM Configuration
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management
  • Financial Management
  • Contract Management
  • Purchase Order
  • Accounts
  • 3rd Party SLA Monitoring
  • CRM
  • Contact Profiling
  • Marketing Campaigns
  • Opportunity Management

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Available Languages

Available Languages

English English
Available Plans

Available Plans

SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.

Foundation – $30/month (On-Demand) / $770  (Onsite)

Ideal for small businesses in need of small scale customer service capabilities

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module*
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed

Professional – $45/month (On-Demand) / $1,200 (Onsite)

ITSM process enabled servicedesk

All basic features plus:

  • Problem Management
  • Change Management
  • KPI Monitor
  • Inventory/Asset Database

And more.

Enterprise – $60/month (On-Demand) / $1,400 (Onsite)

Fully equipped service desk software package

  • Suppliers
  • Contract Management
  • Purchase Orders
  • Accounts
  • 3rd Party SLA Monitoring
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management

 

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Integrations

Integrations

SupportDesk supports integrations with the following business systems and applications.

  • JIRA
  • Twitter
  • LANDesk
  • Centennial
  • Microsoft System Center Service Manager
  • LDAP
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Contact No.

Contact No.

+44 (0) 161 427 8988 8943048148
Email Address

Email Address

support@houseonthehill.com sales@customericare.com
Popular Customers

Popular Customers

Newport City Council, Avenir Telecom, Concorde IT Group Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Details

Pricing Details

Learn more about SupportDesk pricing Learn more about CustomerICare pricing
Devices Supported

Devices Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
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QUICK LINKS

QUICK LINKS

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You should pay attention to the fact that even though both CustomerICare and SupportDesk may offer an outstanding array of features each product may be created for a different company size. If you are comparing features you should give some attention to a company type they are aimed at. Some functionalities could scale up well for big enterprises but if you own a small or medium business it’s usually more sensible to stay away from paying for advanced features that you may never actually use.