Compare SupportDesk vs. CustomerICare

Getting the most effective Customer Support Software for your company is essential to increasing your company’s effectiveness. In our platform, it's easy to compare a wide range of solutions to see which one is the ideal software for your requirements. Here you can match CustomerICare vs. SupportDesk and examine their overall scores (7.0 vs. 7.4, respectively) and user satisfaction rating (85% vs. 100%, respectively). You can also browse the details of costs, terms and conditions, plans, services, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, go for the business software that lets you to add/remove features and price terms to address your sales growth or lack of it. We know that not all people have the time to test a wide range of different solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
Comparison

SupportDesk

VS

CustomerICare

VS

SupportDesk screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.4 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Price

Price

$30

$22

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Languages

Languages

USA, UK, Canada, China, India International
Available Features

Available Features

SupportDesk FEATURES

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed
  • Custom Views
  • Processes Unlimited
  • Ticket Categories
  • Timesheets & Activities
  • Language Support
  • Dictionary Unlimited
  • Customer Self Service 100 Unlimited
  • Additional Custom Fields
  • Web Forms Designer
  • LDAP Connector
  • SLA Management
  • Software Licence Manager
  • Email Outgoing & Incoming
  • Reports
  • Quick Reports
  • KPI Monitor
  • Configuration Management
  • Product Database
  • Inventory/Asset Database
  • Service Catalogue
  • ITSM Configuration
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management
  • Financial Management
  • Contract Management
  • Purchase Order
  • Accounts
  • 3rd Party SLA Monitoring
  • CRM
  • Contact Profiling
  • Marketing Campaigns
  • Opportunity Management

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Details

Pricing Details

Learn more about SupportDesk pricing Learn more about CustomerICare pricing
Contact No.

Contact No.

+44 (0) 161 427 8988 8943048148
Pricing Plans

Pricing Plans

SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.

Foundation – $30/month (On-Demand) / $770  (Onsite)

Ideal for small businesses in need of small scale customer service capabilities

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module*
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed

Professional – $45/month (On-Demand) / $1,200 (Onsite)

ITSM process enabled servicedesk

All basic features plus:

  • Problem Management
  • Change Management
  • KPI Monitor
  • Inventory/Asset Database

And more.

Enterprise – $60/month (On-Demand) / $1,400 (Onsite)

Fully equipped service desk software package

  • Suppliers
  • Contract Management
  • Purchase Orders
  • Accounts
  • 3rd Party SLA Monitoring
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management

 

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Support Types

Support Types

Phone
Ticket
Phone Live Support
Integrations

Integrations

SupportDesk supports integrations with the following business systems and applications.

  • JIRA
  • Twitter
  • LANDesk
  • Centennial
  • Microsoft System Center Service Manager
  • LDAP
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Contact Address

Contact Address

127 Stockport Road, Marple Cheshire, England, SK6 6A ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Popular Customers

Popular Customers

Newport City Council, Avenir Telecom, Concorde IT Group Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Vendor Email

Vendor Email

support@houseonthehill.com sales@customericare.com
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The apps analyzed on this page are only a small part of our full Customer Support Software category and you should take into account that there might be more reliable options available. If you would like to ensure you make the optimal decision for your company we definitely urge you to test more software first. It may also be a good idea to study our top 10 Customer Support Software ranking to see which apps are in the current year the highest-rated ones and dominate the market.