Compare ManageEngine SupportCenter Plus vs. CustomerICare

Purchasing the appropriate CRM Software product is as simple as evaluating the good and poor features and terms offered by CustomerICare and SupportCenter Plus. Here you can also match their general scores: 7.0 for CustomerICare vs. 8.6 for SupportCenter Plus. Or you can verify their general user satisfaction rating, 85% for CustomerICare vs. 100% for SupportCenter Plus. We suggest that you put some effort and review their unique features and figure out which one is the better option for your organization. Likewise, remember to consider your company’s or industry’s unique case, for instance, a multilingual software for a global team or a mobile version to help you work on the go. In the event you want to quickly find the top Customer Support Software according to our experts we suggest you try out the following services: Freshdesk, Samanage, LiveAgent.
Compare

ManageEngine SupportCenter Plus

VS

CustomerICare

VS

ManageEngine SupportCenter Plus screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.6 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

$795

$22

Pricing Type

Pricing Type

Free | One-time payment Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

A web-based CRM and customer support app to effectively manage their account and contact information, customer tickets and service contracts.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Contact Address

Contact Address

Zoho Corporation, 4141 Hacienda Drive, Pleasanton, CA 94588, USA ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
List of Features

List of Features

ManageEngine SupportCenter Plus FEATURES

  • Computer Telephony Integration
  • Contracts and SLA management
  • Customer experience management
  • Email response management
  • Multi-language support
  • Reports and dashboards
  • Ticket management
  • Twitter integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Page

Pricing Page

Learn more about ManageEngine SupportCenter Plus pricing Learn more about CustomerICare pricing
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Sodexho, Hanson, Chicago Tribune, Sierra Technologies Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Integrations

Integrations

  • Jira integration
  • ServiceDesk Plus integration
  • Telephony integration
  • Zoho CRM integration
  • Twitter integration
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages Supported

Languages Supported

USA, UK, Canada, China, Germany, India, Japan International
Available Plans

Available Plans

Standard Edition – Subscription Model

  • License fee starts from $795 for 2 Support Representatives with 3 Business Units

Enterprise Edition – Subscription Model

  • License fee starts from $995 for 2 Support Representatives with 10 Business Units

Unlimited Edition – Subscription Model

  • License fee is $35,000 for Unlimited Support Representatives

Standard Edition – Multi-Language – Subscription Model

  • License fee is $30 for Standard Edition Support per Technician

Professional Edition – Multi-Language – Subscription Model

  • License fee starts from $955 for 2 Support Representatives with 3 Business Units

Enterprise Edition – Multi-Language – Subscription Model

  • License fee starts from $1,495 for 2 Support Representatives with 10 Business Units

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Phone

Contact Phone

+1-925-924-9500 8943048148
Contact Email

Contact Email

sales@manageengine.com sales@customericare.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which service will perform best for your company it might be a sensible idea to investigate each service’s social metrics. These metrics are quite often an indicator of how popular every product is and how large is its online presence. For example CustomerICare Twitter account has currently 1144 followers. At the same time SupportCenter Plus Twitter is followed by 3871 users.