Compare ManageEngine SupportCenter Plus vs. CustomerICare

Today’s businesses require the most effective CRM Software product to remain competitive. On this page we help you with buying the right solution, by allowing you to examine CustomerICare and ManageEngine SupportCenter Plus down to the very details of their individual functions. It is also possible to make use of our overall scoring values, which rate the software general quality and performance. CustomerICare got a 7.0 score, while ManageEngine SupportCenter Plus has a score of 8.6. Likewise, you can compare their general user satisfaction rating: 85% (CustomerICare) against 100% (ManageEngine SupportCenter Plus). Keep in mind to select the application that best matches your top needs, not the software with the higher number of features. Our team put a lot of effort to review all popular CRM Software services that you can find out there, but among them these three caught our special attention: Freshdesk, HubSpot CRM, Pipedrive.
Comparison

ManageEngine SupportCenter Plus

VS

CustomerICare

VS

ManageEngine SupportCenter Plus screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.6 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Cost

Cost

$945

$22

Pricing Model

Pricing Model

Free | One-time payment Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

A web-based CRM and customer support app to effectively manage their account and contact information, customer tickets and service contracts.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Features

Features

ManageEngine SupportCenter Plus FEATURES

  • Computer Telephony Integration
  • Contracts and SLA management
  • Customer experience management
  • Email response management
  • Multi-language support
  • Reports and dashboards
  • Ticket management
  • Twitter integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Page

Pricing Page

Learn more about ManageEngine SupportCenter Plus pricing Learn more about CustomerICare pricing
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Info

Pricing Info

ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Standard

  • Free up to 5 technicians
  • $2,295 for 10 Support Representatives annually

Professional

  • $945 for 2 Support Representatives with 3 Business Units annually

Enterprise

  • $1,195 for 2 Support Representatives with 10 Business Units annually

 

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Phone No.

Phone No.

+1-925-924-9500 8943048148
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Languages Supported

Languages Supported

English, China, Germany, India, Japan English
Available Integrations

Available Integrations

  • Jira integration
  • ServiceDesk Plus integration
  • Telephony integration
  • Zoho CRM integration
  • Twitter integration
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Company Email

Company Email

sales@manageengine.com sales@customericare.com
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

Zoho Corporation, 4141 Hacienda Drive, Pleasanton, CA 94588, USA ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Prominent Customers

Prominent Customers

Sodexho, Hanson, Chicago Tribune, Sierra Technologies Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare CustomerICare and ManageEngine SupportCenter Plus against each other. Although reliable features, cost and customer reviews are all crucial and should be taken into account when making a final choice, you should also pay attention to the recognition and awards merited by every solution. Very often a less dominant product may turn out to be an excellent choice that was distinguished with industry awards such as our Great User Experience Award which proves that regardless of limited market popularity it’s a worthy contender to the products that dominate the market.