Compare Stride vs. CustomerICare

Purchasing the right Customer Support Software product is as simple as contrasting the good and weaker functionalities and terms offered by CustomerICare and Stride. Here you can also match their total scores: 7.0 for CustomerICare vs. 8.8 for Stride. Or you can look at their general user satisfaction rating, 85% for CustomerICare vs. 95% for Stride. We suggest that you spend some time to review their unique features and decide which one is the better choice for your organization. What’s more bear in mind to take into account your company’s or industry’s special circumstances, for example, a multilingual software for a global company or a mobile platform to help you work away from your office. We are aware that not all people have the time to try out a wide range of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Samanage.
Product

Stride

VS

CustomerICare

VS

Stride screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.8 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

95% ?

Client Satisfaction

85% ?

Pricing

Pricing

$3

$22

Price Scheme

Price Scheme

Free | Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Complete team communication software offered as freeware and affordable paid plan.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Vendor's Address

Vendor's Address

Level 6
341 George Street
Sydney, NSW, 2000
Australia
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Features

Features

Stride FEATURES

  • Group Chat
  • Direct Messaging
  • Video Chat
  • Voice Calling
  • Audio/Video Conferencing
  • File Sharing
  • Group Screen Sharing
  • Task and Decision Tracking
  • Guest Access
  • Message Editor
  • Advanced User Management
  • Search Function
  • Per Room Notifications
  • Status Setting
  • Focus Mode
  • Integration
  • Mobile Apps

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Phone Number

Phone Number

+61 2 9262 1443 8943048148
Available Languages

Available Languages

English English
Pricing Page

Pricing Page

Learn more about Stride pricing Learn more about CustomerICare pricing
Vendor Email

Vendor Email

sales@customericare.com
Available Plans

Available Plans

Free

  • Unlimited users
  • Unlimited group chat rooms
  • Unlimited direct messaging
  • Unlimited group video meetings
  • Unlimited voice meetings
  • Built-in collaboration tools (Actions & Decisions)
  • File sharing & 5GB storage
  • 10 apps or bots
  • Message history up to 25K messages

Standard – $3 per user/month

  • Unlimited users
  • Unlimited group chat rooms
  • Unlimited direct messaging
  • Unlimited group video meetings
  • Unlimited voice meetings
  • Built-in collaboration tools (Actions & Decisions)
  • Unlimited file sharing & storage
  • Unlimited apps and bots
  • Unlimited message history
  • Advanced Meetings functionality
  • Group screen sharing
  • Remote desktop control
  • User management

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Supported Integrations

Supported Integrations

Stride integrates with the rest of Atlassian’s tools and apps as well as hundreds of third-party software, platforms and services.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The services compared on this page are merely a small sample of our complete Customer Support Software category and you should take into account that there may be better services out there. If you would like to guarantee you make the wisest choice for your business we definitely suggest that you compare more software first. You can also consider to study our top 10 Customer Support Software list to learn which products are now the highest-rated ones and leaders in the market.