Compare Spiceworks vs. CustomerICare

You have such a huge number of Customer Support Software solutions in today’s market that deciding on the best product may be confusing. On our comparison page, it is simple to assess the functions, terms and conditions, available plans, and more details of CustomerICare and Spiceworks. You can also compare their score (7.0 for CustomerICare vs. 8.3 for Spiceworks) and user satisfaction level (85% for CustomerICare vs. 99% for Spiceworks). The scores and ratings give you a solid idea how both of these software products perform. In addition, find out if the software can integrate with your current business apps to guarantee greater productivity. At the moment, the leading services in our Customer Support Software category are: Freshdesk, LiveAgent, Samanage.
Comparison

Spiceworks

VS

CustomerICare

VS

Spiceworks screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

8.3 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

85% ?

Price

Price

free

$22

Price Scheme

Price Scheme

Free Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Plans

Pricing Plans

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Vendor's Address

Vendor's Address

3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Integrations

Integrations

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Details

Pricing Details

Learn more about Spiceworks pricing Learn more about CustomerICare pricing
Languages

Languages

International International
List of Features

List of Features

Spiceworks FEATURES

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Popular Customers

Popular Customers

Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Email

Contact Email

support@spiceworks.com sales@customericare.com
Contact No.

Contact No.

512.346.7743 8943048148
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to solve all the requirements of a specific team. Even though core functionalities of CustomerICare and Spiceworks should matter you should also carefully explore the integrations provided by each software. Very often your team will already be working with other types of B2B software in your company and it’s much better to select services that integrate well with one another. If you do that you can ensure a smooth exchange of data between your teams and software used, which can considerably reduce time wasted on migrating between one software and the next.