MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Spiceworks vs. CustomerICare

Purchasing the suitable Customer Support Software product is as easy as assessing the strong and weaker characteristics and terms offered by CustomerICare and Spiceworks. Here it's also possible to match their overall scores: 7.0 for CustomerICare vs. 8.3 for Spiceworks. Or you can look at their general user satisfaction rating, 85% for CustomerICare vs. 99% for Spiceworks. We suggest that you take some time to review their unique features and figure out which one is the better option for your organization. Moreover. keep in mind to factor in your company’s or industry’s special situation, for example, a multilingual app for a global staff or a mobile platform to help you work in the field. In case you you want to quickly find the best Customer Support Software according to our review team we advise you take a look at one of these solutions: Freshdesk, Zendesk, Salesforce Essentials.
Compare

Spiceworks

VS

CustomerICare

VS

Spiceworks screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.3 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

85% ?

Pricing

Pricing

free

$22

Pricing Type

Pricing Type

Free Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
List of Features

List of Features

Spiceworks FEATURES

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Languages

Available Languages

English English
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Email Address

Email Address

support@spiceworks.com sales@customericare.com
Prominent Customers

Prominent Customers

Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Plans

Pricing Plans

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Page

Pricing Page

Learn more about Spiceworks pricing Learn more about CustomerICare pricing
Contact Phone

Contact Phone

512.346.7743 8943048148
Supported Integrations

Supported Integrations

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Product Comparisons

Product Comparisons

Compare with Re:Desk
Compare with Hiver
Compare with SupportDesk
Compare with Feefo
Compare with RepRevive
Compare with KnoBis
Compare with Medallia
Compare with CoreSystems
Compare with Wix Answers
Compare with Tender Support
Compare with Remotia CRM
Compare with Oracle Service Cloud
Compare with BMC FootPrints
Compare with Capsule CRM
Compare with Zendesk
Compare with Natero
Compare with Kickserv
Compare with Abhisi
Compare with Gladly
Compare with Usersnap
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In the event you continue having second thoughts about which software will be best in your case it may be a sensible idea to examine each service’s social metrics. These metrics are quite often a sign of how popular a given product is and how extensive is its online presence. For example CustomerICare Twitter account has currently 1144 followers. At the same time Spiceworks Twitter is followed by 30995 users.