Compare Soffront CRM vs. CustomerICare

Specific firms need different types of CRM Software. To learn which service suits you, think about evaluating various alternatives feature by feature including their terms and costs. Furthermore, you may get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system. The results are: CustomerICare (7.0) vs. Soffront CRM (7.5) for general quality and efficiency; CustomerICare (85%) vs. Soffront CRM (100%) for user satisfaction rating. Examine their high and weaker points and see which software is a more sensible choice for your company. An effective, simple way is to list the advantages and disadvantages of both services next to each other and see which solution is better. We realize that not all companies have the time to examine a wide range of different products, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: LiveAgent, Samanage, Freshdesk.
Compare

Soffront CRM

VS

CustomerICare

VS

Soffront CRM screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

7.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Pricing

Pricing

$20

$22

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Soffront CRM offers a complete solution for departments such as marketing, sales, customer service, engineering and IT at an affordable price.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Customer Types

Customer Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Info

Pricing Info

Soffront CRM offers a 14-day free trial and three plans:

Starter: $20 per user/month

  • 2,000 sales emails
  • Unlimited technical support
  • Email support

Professional: $40 per user/month

  • 5,000 sales emails
  • Unlimited technical support
  • Email and phone support

Full-Service: $60 per user/month

  • 10,000 sales emails
  • Unlimited technical support
  • Email and phone support

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
List of Features

List of Features

Soffront CRM FEATURES

  • Business rules
  • Complete personalization
  • CRM analytics
  • CRM portals
  • Customer service management
  • Developer API
  • Email marketing
  • Employee helpdesk
  • Graphical process designer
  • Knowledge management
  • Marketing automation
  • Mobile CRM
  • Project management
  • Quote and proposal management
  • Role-based security
  • Sales automation
  • Sales forecasting
  • Wysiwyg form designer

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact No.

Contact No.

1-800-SOFFRONT 8943048148
Integrations

Integrations

Soffront online CRM integrates with Microsoft Outlook and Google Apps to synchronize calendars and activities.

Soffront also integrates with 400+ accounting, eCommerce, event management and other business apps using Zapier.

 

 

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Vendor's Address

Vendor's Address

45437 Warm Springs Blvd, Fremont, CA 94539, USA ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Email Address

Email Address

marketing@soffront.com sales@customericare.com
Pricing Page

Pricing Page

Learn more about Soffront CRM pricing Learn more about CustomerICare pricing
Prominent Clients

Prominent Clients

Celeritas, StoneEagle Group, CASO, ImageTek Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Languages Supported

Languages Supported

USA, UK, Canada, China, India International
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and statistics that we offered in this table were collected from official vendor sites, marketing content available online, actual experience from real clients as well as our personal hands-on use of every solution by a professional reviewer. We put a lot of effort to thoroughly examine each service, as a result we not only examine it internally, but we also correlate our results with opinions of other members from the SaaS community.