Compare Soffront CRM vs. CustomerICare

Today’s companies want the top CRM Software product to remain competitive. On this page we help you with choosing the best tool, by allowing you to assess CustomerICare and Soffront CRM down to the very details of their individual features. You may as well make use of our total scoring values, which rate the software general quality and performance. CustomerICare got a 7.0 score, while Soffront CRM has a score of 7.5. Likewise, you may compare their general user satisfaction rating: 85% (CustomerICare) against 100% (Soffront CRM). Don’t forget to opt for the software that best matches your top priorities, not the solution with the higher number of features. We know that not all businesses have enough time to scrutinize a wide range of different services, so we created a list of recommendations that you may find useful. Our top choices for the CRM Software category are: Pipedrive, Freshdesk, HubSpot CRM.
Comparison

Soffront CRM

VS

CustomerICare

VS

Soffront CRM screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

7.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Pricing

Pricing

$20

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Soffront CRM offers a complete solution for departments such as marketing, sales, customer service, engineering and IT at an affordable price.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Company Email

Company Email

marketing@soffront.com sales@customericare.com
Languages Supported

Languages Supported

English, China, India English
Available Integrations

Available Integrations

Soffront online CRM integrates with Microsoft Outlook and Google Apps to synchronize calendars and activities.

Soffront also integrates with 400+ accounting, eCommerce, event management and other business apps using Zapier.

 

 

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Plans

Pricing Plans

Soffront CRM offers a 14-day free trial and three plans:

Starter: $20 per user/month

  • 2,000 sales emails
  • Unlimited technical support
  • Email support

Professional: $40 per user/month

  • 5,000 sales emails
  • Unlimited technical support
  • Email and phone support

Full-Service: $60 per user/month

  • 10,000 sales emails
  • Unlimited technical support
  • Email and phone support

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Phone Number

Phone Number

1-800-SOFFRONT 8943048148
Pricing Page

Pricing Page

Learn more about Soffront CRM pricing Learn more about CustomerICare pricing
Vendor's Address

Vendor's Address

45437 Warm Springs Blvd, Fremont, CA 94539, USA ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
List of Features

List of Features

Soffront CRM FEATURES

  • Business rules
  • Complete personalization
  • CRM analytics
  • CRM portals
  • Customer service management
  • Developer API
  • Email marketing
  • Employee helpdesk
  • Graphical process designer
  • Knowledge management
  • Marketing automation
  • Mobile CRM
  • Project management
  • Quote and proposal management
  • Role-based security
  • Sales automation
  • Sales forecasting
  • Wysiwyg form designer

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Popular Customers

Popular Customers

Celeritas, StoneEagle Group, CASO, ImageTek Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Types of Clients

Types of Clients

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please note that while both CustomerICare and Soffront CRM may offer an outstanding set of features every solution might be created for a different company size. If you are analyzing various solutions you may want to pay attention to a business type they are catering to. Specific elements could scale up effectively for big enterprises but if you run a small or medium company it’s often more sensible to avoid paying for customized functionalities that you may never actually use.