Compare Snapforce vs. CustomerICare

Buying the ideal CRM Software for your business is essential to increasing your company’s efficiency. In our platform, it is simple to examine various solutions to see which one is the right software for your requirements. Here you can match CustomerICare vs. Snapforce and examine their overall scores (7.0 vs. 7.5, respectively) and user satisfaction rating (85% vs. 100%, respectively). It's also possible to browse the details of pricing, terms, plans, services, tools, and more, and determine which software offers more advantages for your business. As a rule of thumb, go for the business software which helps you to change the features and price terms to complement your sales growth or lack of it. We did our best to review all popular CRM Software services available out there, but among them these three deserved our special attention: Freshdesk, HubSpot CRM, Pipedrive.
Compare

Snapforce

VS

CustomerICare

VS

Snapforce screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Price

Price

$25

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Snapforce is an integrated CRM, call center, and telephony solution with built-in emailing, reporting, and case management features.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Contact Phone

Contact Phone

1-888-452-7806 8943048148
Available Integrations

Available Integrations

Snapforce offers the following CRM integrations:

  • Net
  • Constant Contact
  • MailChimp
  • Microsoft Outlook

 

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages Supported

Languages Supported

English English
Vendor's Address

Vendor's Address

1, International Plaza, Mahwah, NJ 07495, USA ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Devices

Available Devices

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Vendor Email

Vendor Email

support@snapforce.com sales@customericare.com
Pricing Details

Pricing Details

Learn more about Snapforce pricing Learn more about CustomerICare pricing
Pricing Info

Pricing Info

Snapforce offers three editions:

Professional: $25/user/month

  • 3 users minimum
  • Case management
  • Deal tracking
  • Document storage
  • Event management
  • Geolocation
  • Leads, contacts, and accounts
  • Standard dashboards

Enterprise: $45/user/month

All Professional features plus:

  • Custom dashboards
  • Custom reports
  • Email sync
  • Orders and invoicing
  • Products
  • Project management
  • Sales forecasting

Ultimate: $60/user/month

All Enterprise features plus:

  • Audio and video conferencing
  • Call recording
  • Email marketing
  • Telephony
  • Territory management
  • Unlimited records
  • Voicemail-to-email

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
List of Features

List of Features

Snapforce FEATURES

  • Audio and video conferencing
  • Auto attendant scripts
  • Automatic call distribution (ACD)
  • Call center reports
  • Case management
  • Client portal
  • Custom reports and dashboards
  • Document management module
  • Email provider sync
  • Email templates
  • Event calendar and scheduling
  • Interactive voice response (IVR)
  • Leads, contacts, and accounts
  • Opportunity tracking
  • Orders and invoices
  • Sales leader boards
  • Sales pipeline reports
  • Snapforce email client
  • Voicemail and mailbox folders
  • Voicemail-to-email

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as features and customer support quality are pricing plans offered by CustomerICare and Snapforce. Even though pricing should not be the sole factor it’s without a doubt a significant thing to consider. You should count on a flexible pricing plan that can be matched with your team size and easily scaled up every time your company expands. You should be certain you don’t choose pricing plans that have advanced tools that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can often count on discounts. You should also try out a free trial or demo of every app to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and provides you with a practical overview of what it feels like to work with CustomerICare and Snapforce.