Compare Snapforce vs. CustomerICare

Reviewing products to find the best CRM Software does not always have to be complicated. On our review platform, we enable you to match CustomerICare and Snapforce and promptly see their unique elements. We allow you to examine their functions, supported devices, level of support, pricing rates, terms, and much more. You can even review their overall score (7.0 for CustomerICare vs. 7.5 for Snapforce) and overall customer satisfaction level (85% for CustomerICare vs. 100% for Snapforce). Devote time to examine your top options and find out which one is ideal for your company. Similarly, you have to check the software vendor’s background; are they reliable and will they still be around in a few years time? Currently, the best services in our CRM Software category are: Pipedrive, HubSpot CRM, Insightly.
Software

Snapforce

VS

CustomerICare

VS

Snapforce screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

7.5 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

$25

$22

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Snapforce is an integrated CRM, call center, and telephony solution with built-in emailing, reporting, and case management features.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Integrations

Integrations

Snapforce offers the following CRM integrations:

  • Net
  • Constant Contact
  • MailChimp
  • Microsoft Outlook

 

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Languages

Available Languages

USA, Canada International
Available Plans

Available Plans

Snapforce offers three editions:

Professional: $25/user/month

  • 3 users minimum
  • Case management
  • Deal tracking
  • Document storage
  • Event management
  • Geolocation
  • Leads, contacts, and accounts
  • Standard dashboards

Enterprise: $45/user/month

All Professional features plus:

  • Custom dashboards
  • Custom reports
  • Email sync
  • Orders and invoicing
  • Products
  • Project management
  • Sales forecasting

Ultimate: $60/user/month

All Enterprise features plus:

  • Audio and video conferencing
  • Call recording
  • Email marketing
  • Telephony
  • Territory management
  • Unlimited records
  • Voicemail-to-email

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Company's Address

Company's Address

1, International Plaza, Mahwah, NJ 07495, USA ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Phone Number

Phone Number

1-888-452-7806 8943048148
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Details

Pricing Details

Learn more about Snapforce pricing Learn more about CustomerICare pricing
Features

Features

Snapforce FEATURES

  • Audio and video conferencing
  • Auto attendant scripts
  • Automatic call distribution (ACD)
  • Call center reports
  • Case management
  • Client portal
  • Custom reports and dashboards
  • Document management module
  • Email provider sync
  • Email templates
  • Event calendar and scheduling
  • Interactive voice response (IVR)
  • Leads, contacts, and accounts
  • Opportunity tracking
  • Orders and invoices
  • Sales leader boards
  • Sales pipeline reports
  • Snapforce email client
  • Voicemail and mailbox folders
  • Voicemail-to-email

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Devices

Available Devices

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Email Address

Email Address

support@snapforce.com sales@customericare.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which software will work best in your case it might be a good idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular each software is and how large is its online presence.For instance, if you check CustomerICare LinkedIn page you’ll find out that they are followed by 8 people. In case of Snapforce the number of followers on their LinkedIn page is 19.