Compare Smartsupp vs. CustomerICare

Today’s enterprises look for the most effective Customer Support Software product to continue to be competitive. On this page we help you with choosing the best product, by allowing you to examine CustomerICare and Smartsupp down to the very details of their individual features. It's also possible to make use of our overall scoring values, which rate the software overall quality and performance. CustomerICare got a 7.0 score, while Smartsupp has a score of 8.7. Likewise, you can compare their general user satisfaction rating: 85% (CustomerICare) against 100% (Smartsupp). Don’t forget to select the solution that best answers your top priorities, not the solution with the higher number of features. In the event you have to quickly locate the optimal Customer Support Software according to our review team we recommend you examine one of these products: Zendesk, Samanage, Freshdesk.
Compare

Smartsupp

VS

CustomerICare

VS

Smartsupp screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.6 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Cost

Cost

$8

$22

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Email Address

Email Address

info@smartsupp.com sales@customericare.com
Cost Details

Cost Details

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Prominent Clients

Prominent Clients

Microsoft, Skoda, SkyPicker, Conrad Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Phone No.

Phone No.

8943048148
Customer Types

Customer Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact Address

Contact Address

Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Languages

Available Languages

English English
Pricing Page

Pricing Page

Learn more about Smartsupp pricing Learn more about CustomerICare pricing
Support Types

Support Types

Phone Live Support
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Available Integrations

Available Integrations

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Features

Features

Smartsupp FEATURES

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please keep in mind that while both CustomerICare and Smartsupp may provide an outstanding set of features every app may be designed for a different business size. If you are studying different apps you should pay attention to a company size they are aimed at. Some elements might scale up efficiently for large enterprises but if you run a small or medium business it’s often more sensible to avoid paying for customized features that you might never actually use.