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Compare Slaask vs. CustomerICare

It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your business. For overall product quality, CustomerICare earned 7.0 points, while Slaask earned 8.0 points. Meanwhile, for user satisfaction, CustomerICare scored 85%, while Slaask scored 100%. Specifics of their functions, tools, supported platforms, customer service, plus more are given below to give you a more versatile analysis. Remember to choose only the features that you need so as not to waste resources for tools that are unnecessary. Our experts made sure to review all popular Customer Support Software products that you can find on the market, but among them these three caught our special attention: Freshdesk, Salesforce Essentials, Zendesk.
Software

Slaask

VS

CustomerICare

VS

Slaask screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

$16.94

$22

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

Slaask is a customer service app for all Slack users, it enables you to chat with your leads and customers in real time, and directly from Slack.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Prominent Clients

Prominent Clients

Harvard Medical School, SIGFOX, United Nations, Universite Paris Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Details

Pricing Details

Learn more about Slaask pricing Learn more about CustomerICare pricing
Contact No.

Contact No.

8943048148
Email Address

Email Address

sales@customericare.com
Cost Details

Cost Details

Slaask offers three different payment plans:

Starter – $16.94/month

  • Unlimited Team Members
  • Full Customization
  • Automatic Chat Dispatching
  • Real-Time Visitor Tracking
  • Elemental Analytics
  • SLA
  • 1 Widget and 1 Trigger
  • Live Chat Support
  • Slaask’s Branding
  • 60 Unique Communications

Growth – $49.94

  • Everything in Starter
  • Automated User Identification
  • 5 Widgets & 5 Triggers
  • Full Analytics (with KPI)
  • Automated Team Member Presence
  • Minimal Slaask Branding (Your branding is emphasized)
  • 24/5 Priority Support
  • 300 Unique Conversations per month

Premium – $124.94

  • Everything in Growth
  • Unlimited Widgets
  • Unlimited Sub-Teams
  • Full White-Labeling
  • 99.99% Up-Time Guaranteed
  • Avatars For Your Company’s Image
  • 24/5 Worldwide Premium Support
  • 1500 Unique Conversations per month

All prices are annual subscription prices. The company offers a free trial for every plan.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Supported Integrations

Supported Integrations

Slaask integrates with the following systems and applications:

  • Slack
  • Zendesk
  • Salesforce
  • Microsoft Dynamics Crm
  • Hubspot
  • Insightly
  • Infusionsoft
  • Oracle Crm On Demand
  • Sap
  • Sugarcrm
  • Kayako
  • OsTicket
  • OTRS
  • HESK
  • Simple Ticket
  • Spiceworks
  • Request Tracker
  • Freshdesk
  • eTicket
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

English English
Available Support

Available Support

Phone Live Support
Ticket
Phone Live Support
Available Features

Available Features

Slaask FEATURES

  • Visitor Identification
  • User Overview
  • File Sharing
  • Video Uploading
  • Live Chat
  • Unfurling Links
  • Centralized Database
  • Injecting Visitor Attributes to Messages
  • Adblocker Whitelisting Widget
  • Automated Interactions
  • Scheduling
  • Dedicated Messaging
  • Automated Redirection of Clients
  • Performance Analytics
  • Pre-Chat Questions
  • Text Formatting
  • Editing/Deleting Sent Text
  • Canned Responses
  • Auto-Cleaning
  • Mobile-Responsive Widget
  • Offline Mode
  • Notifications
  • Dedicated Channels for all Conversations
  • Widget Customization
  • Inquiries
  • Page Selection
  • Chart Backup
  • Emoticons & Simple Command
  • Easy Integration
  • Multilingual support
  • Set up a bot for your company
  • Screenshots
  • Chat background
  • Block a spam bot or a visitor
  • Define a max number of “concurrent chats” for each of your team member
  • Export chat transcripts
  • Display your role during the conversation
  • Know your lead/customer’s path in real time
  • Customize a notification sound on your lead/customer’s end
  • Make your chats emotional with GIFs
  • Select from docked/undocked web browser live-chat

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Address

Contact Address

2443 Fillmore St, # 380-7996
94115 San Francisco
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare CustomerICare and Slaask against each other. Although useful functionalities, pricing and user comments are all crucial and should be considered when making a final choice, you should also pay attention to the recognition and awards claimed by every software. Very often a less popular software may turn out to be an excellent choice that was distinguished with SaaS awards such as our Experts’ Choice Award which proves that despite smaller market presence it’s a worthy rival to the apps that rule the market.