Compare simplyCT vs. CustomerICare

Getting the best Customer Support Software product is all about assessing different solutions and identifying the top software for your specific needs. Our exclusive process provides you with a fast look at the general rating of CustomerICare and simplyCT. For overall quality and performance, CustomerICare scored 7.0, while simplyCT scored 6.9. On the other hand, for user satisfaction, CustomerICare earned 85%, while simplyCT earned 100%. Below you can also look at their functionalities, terms, plans, etc. to see which program will be more suitable for your needs. One key feature to assess is if the software can enable/disable limitations on various types of users to secure any sensitive corporate data. In the event you would like to quickly locate the best Customer Support Software according to our review team we suggest you try out these solutions: Zendesk, Samanage, Freshdesk.
Compare

simplyCT

VS

CustomerICare

VS

simplyCT screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

6.9 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Price

Price

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Contact Address

Contact Address

simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017 ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Devices Supported

Devices Supported

Windows
Windows
Linux
Android
iPhone/iPad
Mac
Languages Supported

Languages Supported

English English
Contact Email

Contact Email

support@simplyct.com sales@customericare.com
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Features

Features

simplyCT FEATURES

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Details

Pricing Details

Learn more about simplyCT pricing Learn more about CustomerICare pricing
Supported Integrations

Supported Integrations

  • Salesforce integration
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Plans

Available Plans

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact No.

Contact No.

1-855-543-3989 8943048148
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Popular Clients

Popular Clients

The It Factor Productions, The Devereux Foundation Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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QUICK LINKS

QUICK LINKS

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If you continue having doubts about which solution will work best for your company it might be a sensible idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular every software is and how big is its online presence.For example, if you check CustomerICare LinkedIn profile you’ll learn that they are followed by 8 users. In case of simplyCT the number of followers on their LinkedIn page is 5.