Compare CustomerICare vs. simplyCT

When comparing CustomerICare and simplyCT, it is simple to see which Customer Support Software product is the better alternative. This guarantees that your business can get the most productive and efficient software. You can check the details, such as available tools, prices, plans offered by each vendor, offer conditions, etc. We also let you check their total scores to know which one seems to be more suitable. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while simplyCT has 6.9 points for overall quality and 100% for user satisfaction. Similarly, you can also assess which software company is more dependable by sending an an email question to both vendors and check which vendor replies without delays. Our team put a lot of effort to prepare reviews of all popular Customer Support Software services offered out there, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshdesk, Samanage.
Compare

CustomerICare

VS

simplyCT

VS

CustomerICare screenshot simplyCT screenshot
Pricing Details

Score

Our Score

7.0 ?

Our Score

6.9 ?

Customer Experience

Customer Experience

Customer Experience

85% ?

Customer Experience

100% ?

Cost

Cost

$22

by quote

Price Scheme

Price Scheme

Monthly payment | Quote-based Quote-based
Complete Review

Complete Review

General Description

General Description

Guide your web visitors and nurture them to become leads and make more conversions.
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Useful Links
List of Features

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

simplyCT FEATURES

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back
Contact Address

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017
Contact Email

Contact Email

sales@customericare.com support@simplyct.com
Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens The It Factor Productions, The Devereux Foundation
Languages

Languages

International USA, Canada
Available Integrations

Available Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
  • Salesforce integration
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about simplyCT pricing
Pricing Info

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone
Contact Phone

Contact Phone

8943048148 1-855-543-3989
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Types of Support

Types of Support

Phone Live Support
Phone Live Support
Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to cover all the requirements of a business. Even though core features of CustomerICare and simplyCT are important you should also carefully explore the integrations offered by every solution. Quote frequently your team will already be making use of various kinds of SaaS software in your company and it’s always wiser to select services that integrate well with one another. That way you can be certain of a reliable transfer of data between your teams and services, which can considerably reduce time devoted to migrating between one solution and the next.