Compare simplyCT vs. CustomerICare

When comparing CustomerICare and simplyCT, it is simple to see which Customer Support Software product is the better alternative. This guarantees that your business can get the most productive and efficient software. You can check the details, such as available tools, prices, plans offered by each vendor, offer conditions, etc. We also let you check their total scores to know which one seems to be more suitable. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while simplyCT has 6.9 points for overall quality and 100% for user satisfaction. Similarly, you can also assess which software company is more dependable by sending an an email question to both vendors and check which vendor replies without delays. We are aware that not all businesses have enough time to scrutinize dozens of various services, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Samanage, LiveAgent, Freshdesk.
Compare

simplyCT

VS

CustomerICare

VS

simplyCT screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

6.9 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Cost

Cost

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
List of Features

List of Features

simplyCT FEATURES

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Address

Contact Address

simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017 ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact Email

Contact Email

support@simplyct.com sales@customericare.com
Prominent Clients

Prominent Clients

The It Factor Productions, The Devereux Foundation Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Languages

Languages

USA, Canada International
Available Integrations

Available Integrations

  • Salesforce integration
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about simplyCT pricing Learn more about CustomerICare pricing
Pricing Info

Pricing Info

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Phone

Contact Phone

1-855-543-3989 8943048148
Devices Supported

Devices Supported

Windows
Windows
Linux
Android
iPhone/iPad
Mac
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to cover all the requirements of a business. Even though core features of CustomerICare and simplyCT are important you should also carefully explore the integrations offered by every solution. Quote frequently your team will already be making use of various kinds of SaaS software in your company and it’s always wiser to select services that integrate well with one another. That way you can be certain of a reliable transfer of data between your teams and services, which can considerably reduce time devoted to migrating between one solution and the next.