Compare CustomerICare vs. SherpaDesk

Specific firms want different types of Customer Support Software. To learn which solution meets your needs, consider reviewing various options feature by feature including their terms and costs. Likewise, you will get a quick idea of their general performance and customer feedback by checking our smart scoring system. The results are: CustomerICare (7.0) vs. SherpaDesk (7.5) for overall quality and functionality; CustomerICare (85%) vs. SherpaDesk (100%) for user satisfaction rating. Analyze their strong and weaker points and see which software is a more sensible choice for your company. A simple, practical tactic is to note down the pros and cons of both solutions next to each other and check which app has more benefits. If you want to quickly decide on the best Customer Support Software according to our review team we recommend you check out one of these services: Freshdesk, LiveAgent, Samanage.





CustomerICare screenshot SherpaDesk screenshot

Our Score

Our Score

7.0 ?

Our Score

7.5 ?

Customer Experience

Customer Experience

85% ?

Customer Experience

100% ?




Pricing Type

Monthly payment | Quote-based Monthly payment

Detailed Review

Product Info

Guide your web visitors and nurture them to become leads and make more conversions.
SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients.

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers

Available Devices


Support Types

Phone Live Support
Phone Live Support
Ticket Training

Languages Supported

International USA, UK, Canada, International

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager


  • Email and Phone Customer Support
  • Ticket Management
  • Time Tracking and Invoicing
  • Email Parsing
  • Asset Management
  • Project Management
  • Customer Engagement
  • Mobile and Web Applications
  • Customization
  • Reporting
  • API and Integrations

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Imagination Network, Badal Rain, Benson Consulting, MEA Financial

Pricing Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.


  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking

Phone Number

8943048148 866.996.1200

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

SherpaDesk integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • QuickBooks
  • FreshBooks
  • QuickBooks Online
  • Microsoft Office 365

Pricing Page

Learn more about CustomerICare pricing Learn more about SherpaDesk pricing

Company Email

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
SherpaDesk Headquarters
Market Street
San Francisco, CA 94103

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If you research various Customer Support Software solutions you shouldn’t only analyze their list of features and provided pricing packages. Pay attention to the fact that the software must be adjusted to your work processes and company so the more flexible their offer the better. Learn what OSes are supported by CustomerICare and SherpaDesk and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a deal breaker for many businesses.