Compare SherpaDesk vs. CustomerICare

Specific firms want different types of Customer Support Software. To learn which solution meets your needs, consider reviewing various options feature by feature including their terms and costs. Likewise, you will get a quick idea of their general performance and customer feedback by checking our smart scoring system. The results are: CustomerICare (7.0) vs. SherpaDesk (7.5) for overall quality and functionality; CustomerICare (85%) vs. SherpaDesk (100%) for user satisfaction rating. Analyze their strong and weaker points and see which software is a more sensible choice for your company. A simple, practical tactic is to note down the pros and cons of both solutions next to each other and check which app has more benefits. At this time, the best solutions in our Customer Support Software category are: Freshdesk, LiveAgent, Samanage.
Compare

SherpaDesk

VS

CustomerICare

VS

SherpaDesk screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

7.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Price

Price

$39

$22

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Languages Supported

Languages Supported

USA, UK, Canada, International International
Available Features

Available Features

SherpaDesk FEATURES

  • Email and Phone Customer Support
  • Ticket Management
  • Time Tracking and Invoicing
  • Email Parsing
  • Asset Management
  • Project Management
  • Customer Engagement
  • Mobile and Web Applications
  • Customization
  • Reporting
  • API and Integrations

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Popular Clients

Popular Clients

Imagination Network, Badal Rain, Benson Consulting, MEA Financial Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Plans

Pricing Plans

SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.

$39/tech/month

  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Phone Number

Phone Number

866.996.1200 8943048148
Supported Integrations

Supported Integrations

SherpaDesk integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • QuickBooks
  • FreshBooks
  • QuickBooks Online
  • Microsoft Office 365
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Page

Pricing Page

Learn more about SherpaDesk pricing Learn more about CustomerICare pricing
Company Email

Company Email

support@sherpadesk.com sales@customericare.com
Vendor's Address

Vendor's Address

SherpaDesk Headquarters
Market Street
San Francisco, CA 94103
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you research various Customer Support Software solutions you shouldn’t only analyze their list of features and provided pricing packages. Pay attention to the fact that the software must be adjusted to your work processes and company so the more flexible their offer the better. Learn what OSes are supported by CustomerICare and SherpaDesk and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a deal breaker for many businesses.