Compare SherpaDesk vs. CustomerICare

There are lots of Customer Support Software products available for businesses today. The simplest way to find out which product fits your needs best is to check them side by side. For example, here you can examine CustomerICare and SherpaDesk for their overall score (7.0 vs. 7.5, respectively) or their user satisfaction rating (85% vs. 100%, respectively). You can also check their individual modules and pricing stipulations as well as other useful data below. When matching products make sure you examine their related features and mark their distinctive elements to have a clearer picture of both deals. Similarly, bear in mind to assess non-core factors like security, backup, intuitiveness, and helpdesk support. Right now, the most popular services in our Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.
Compare

SherpaDesk

VS

CustomerICare

VS

SherpaDesk screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

7.5 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Cost

Cost

$39

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Cost Details

Cost Details

SherpaDesk offers a simple pricing scheme that comes with unlimited features and other great tools to help you grow your business.

$39/tech/month

  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Email Address

Email Address

support@sherpadesk.com sales@customericare.com
Features

Features

SherpaDesk FEATURES

  • Email and Phone Customer Support
  • Ticket Management
  • Time Tracking and Invoicing
  • Email Parsing
  • Asset Management
  • Project Management
  • Customer Engagement
  • Mobile and Web Applications
  • Customization
  • Reporting
  • API and Integrations

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Details

Pricing Details

Learn more about SherpaDesk pricing Learn more about CustomerICare pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Company's Address

Company's Address

SherpaDesk Headquarters
Market Street
San Francisco, CA 94103
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Popular Customers

Popular Customers

Imagination Network, Badal Rain, Benson Consulting, MEA Financial Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Languages

Available Languages

English English
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Phone No.

Phone No.

866.996.1200 8943048148
Available Integrations

Available Integrations

SherpaDesk integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • QuickBooks
  • FreshBooks
  • QuickBooks Online
  • Microsoft Office 365
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which software will work best in your case it may be a sound idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular each solution is and how wide is its online presence. For example, in case of Facebook CustomerICare has 1001 likes on their official profile while SherpaDesk profile is liked by 143 users.