Compare SalesforceIQ vs. CustomerICare

We are here to streamline the whole process of comparing CRM Software products for you. For example, on this page you can verify the overall performance of CustomerICare (7.0) and compare it with the overall performance of SalesforceIQ (9.2). It's also possible to match their overall user satisfaction rating: CustomerICare (85%) vs. SalesforceIQ (97%). Furthermore, research their services carefully to see which product can better deal with your company’s requirements. Generally, any B2B software should allow you to immediately check the big picture, at the same time offering you easy access to the details. We did our best to review all popular Customer Support Software services offered on the market, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshdesk, Samanage.
Software

SalesforceIQ

VS

CustomerICare

VS

SalesforceIQ screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

9.1 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

85% ?

Cost

Cost

$25

$22

Pricing Model

Pricing Model

Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

SalesforceIQ (formerly called RelateIQ) is a robust CRM solution that enables companies to build stronger relationships.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Pricing Page

Pricing Page

Learn more about SalesforceIQ pricing Learn more about CustomerICare pricing
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Features

Features

SalesforceIQ FEATURES

  • Appointment management
  • Contact history
  • Customer pipeline
  • Lead management
  • Prospecting tools
  • Shared contacts
  • Task management

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Cost Details

Cost Details

SalesforceIQ offers three pricing packages and a 14-day free trial for all three plans:

Small Teams Plan – $25/user/month (billed annually)

  • Up to 5 users and 1 list
  • Shared address book
  • Effortless setup
  • Automatic data capture
  • Customizable sales tracking
  • Intelligent follow-up reminders
  • Intelligent mobile apps
  • Webinars and live training

Growing Teams Plan – $75/user/month (billed annually)

All Starter features plus:

  • Unlimited users and lists
  • Discover potential introductions
  • CRM data in your inbox
  • Sales & activity reports
  • Admin controls
  • Three direct integrations

Large Teams Plan – $125/user/month (billed annually)

All Growth features plus:

  • Unlimited users and lists
  • Advanced reporting & forecasting
  • Unlimited direct integrations
  • API access

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Phone Number

Phone Number

8943048148
Supported Integrations

Supported Integrations

SalesforceIQ seamlessly integrates with Desk, Pardot, MailChimp, HubSpot and the other apps you use. You can use the integrations to save time, optimize efficiency, and supercharge productivity.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Contact Email

Contact Email

sales@customericare.com
Popular Clients

Popular Clients

New York Post, Box, Easy Taxi, RingDNA Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Support Types

Support Types

Ticket Training
Phone Live Support
Vendor's Address

Vendor's Address

502 Emerson Street
Palo Alto, CA 94301
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Languages

Languages

USA, UK, Canada International
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No CRM Software will manate to cater to all the needs of a business. While main functionalities of CustomerICare and SalesforceIQ are obviously a priority you should also thoroughly analyze the integrations offered by every app. In many cases you will already be working with some other B2B software in your company and it’s much wiser to go with solutions that integrate well with one another. With that approach you will be able to be certain of a reliable exchange of information between your teams and apps, which can really reduce time spent on migrating between one product and the other.