Compare SalesforceIQ vs. CustomerICare

Selecting the right CRM Software for your business is not that easy with a lot of functions, choices, and terms to choose from. On the other hand, using our review directory will make it possible for you to simplify the necessary steps by getting all main solutions in one place. For example, you can compare CustomerICare and SalesforceIQ for their tools and overall scores, in this case, 7.0 and 9.1, respectively. Likewise, you can compare which one has better general user satisfaction rating: 85% (CustomerICare) and 97% (SalesforceIQ) to determine which solution is better for your business. Don’t simply buy the software with the most attractive price, but the solution that offers the best value. In the event you need to quickly locate the more reliable CRM Software according to our experts we advise you examine one of these solutions: Freshdesk, HubSpot CRM, Pipedrive.
Comparison

SalesforceIQ

VS

CustomerICare

VS

SalesforceIQ screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

9.1 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

85% ?

Price

Price

$25

$22

Price Scheme

Price Scheme

Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

SalesforceIQ (formerly called RelateIQ) is a robust CRM solution that enables companies to build stronger relationships.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Vendor Email

Vendor Email

sales@customericare.com
Available Support

Available Support

Ticket Training
Phone Live Support
Prominent Customers

Prominent Customers

New York Post, Box, Easy Taxi, RingDNA Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Info

Pricing Info

Four packages are offered as well as a 30-day free trial.

Lightning Essentials – $25/user per month (billed annually)

  • Up to 5 users
  • Account and Contact Management
  • Opportunity Management
  • Customizable Sales Process
  • Task Management, Activity Feed
  • Einstein Activity Capture
  • Lightning dialier (additional cost)
  • Sell from anywhere on any device
  • Includes some features to:
  • Find and manage leads better
  • Manage customers and sales details
  • Get real time insights
  • Collaborate across your company
  • Cross-sell and upsell more easily
  • Customize and automate processes
  • Connect sales info to any app
  • Get the most out of Salesforce

Lightning Professional – $75/user per month (billed annually)

  • All Essentials features, plus:
  • 1 sales console app
  • Person accounts
  • Configure, price, quote & bill
  • Collaborate across your company
  • Cross-sell and upsell more easily
  • Connect sales info to any app
  • Get the most out of Salesforce

Lightning Enterprise – $150/user per month (billed annually)

  • All Professional features, plus:
  • Find and manage leads better
  • Manage customers and sales details
  • Sales teams
  • Calendar all
  • Opportunity score
  • Einstein automated contacts (additional cost)

Lightning Unlimited – $300/user per month (billed annually)

  • All features

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Languages

Available Languages

English English
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Features

Available Features

SalesforceIQ FEATURES

  • Appointment management
  • Contact history
  • Customer pipeline
  • Lead management
  • Prospecting tools
  • Shared contacts
  • Task management

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Address

Contact Address

502 Emerson Street
Palo Alto, CA 94301
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Phone No.

Phone No.

8943048148
Available Integrations

Available Integrations

SalesforceIQ seamlessly integrates with Desk, Pardot, MailChimp, HubSpot and the other apps you use. You can use the integrations to save time, optimize efficiency, and supercharge productivity.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about SalesforceIQ pricing Learn more about CustomerICare pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as essential as useful features and user support quality are pricing packages made available by CustomerICare and SalesforceIQ. Even though cost should not be a deciding factor it’s without a doubt an important thing to think about. You should expect a flexible pricing package that can be adjusted to your company size and effortlessly scaled up if your company develops. Make sure you don’t select plans that include advanced tools that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can frequently count on more affordable prices. You should also give a chance to a free trial or demo of each software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to spend any money and provides you with a reliable overview of what it feels like to work with CustomerICare and SalesforceIQ.