Compare Salesboom CRM vs. CustomerICare

You have such a huge number of CRM Software solutions in today’s market that deciding on the best product may be difficult. On our comparison page, you can actually examine the functions, stipulations, available plans, and more details of CustomerICare and Salesboom CRM. You can also compare their score (7.0 for CustomerICare vs. 7.6 for Salesboom CRM) and user satisfaction level (85% for CustomerICare vs. 100% for Salesboom CRM). The scores and ratings offer you a general idea how both of these software products perform. Moreover, check if the application can integrate with the company’s current business apps to ensure greater productivity. Our team put a lot of effort to prepare reviews of all popular CRM Software solutions offered out there, but among them these three caught our special attention: HubSpot CRM, Freshdesk, Pipedrive.

Salesboom CRM




Salesboom CRM screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

7.6 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?





Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description is a popular online CRM software company that offers user-friendly, web-based CRM software apps.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Company Email

Company Email
Vendor's Address

Vendor's Address

1668 Barrington St,
Halifax, NS B3J 2A2,
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Details

Pricing Details

Learn more about Salesboom CRM pricing Learn more about CustomerICare pricing
Popular Customers

Popular Customers

APMEX, Gannett, Alliant, Home Trust, nuTravel Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Devices

Available Devices

Available Plans

Available Plans

Salesboom CRM has three CRM pricing plans designed to give every business and organization a powerful CRM platform that suits their needs and budget. Each plan comes with a free trial period.

Team Plan – $14/user/month

  • Minimum of 5 users
  • Leads, accounts & contacts
  • Task, event & document management
  • Email integration with Outlook & Gmail
  • Mobile access
  • Mass email
  • 5 GB data storage
  • Custom fields, views & reports
  • Opportunity & pipeline management
  • Web-capture leads, contacts & accounts
  • Lead routing & assignment
  • Email templates & tracking
  • Employee collaboration
  • Integration with Google Maps, Skype, Twitter & Facebook
  • Zip code proximity search

Professional Plan – $45/user/month

  • All Team features
  • Campaign management
  • Drip marketing
  • Quotes management
  • Mobile Marketing Automation
  • Product repository and catalogs
  • Contract management
  • Customizable role & profile security
  • 10 GB data storage
  • Customizable forecasts
  • Customizable workflow engine
  • Project management and time sheets
  • Case management
  • Case auto assignment & escalation
  • Knowledge base

Enterprise Plan – $95/user/month

  • All Professional features
  • Territory management
  • Unlimited data storage
  • Inventory management
  • Workflow & approval management
  • Offline access
  • Enterprise analytics
  • Unlimited customizations
  • Web services API availability
  • 24×7 toll-free support
  • Multiple sessions per user
  • Advanced Workflow engine
  • Commissions management
  • Billing and invoicing
  • Employees management
  • HR policy tracking
  • Self-Service portal
  • Quickbooks CRM integration

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Support Types

Support Types

Ticket Training
Phone Live Support
Supported Integrations

Supported Integrations

Salesboom CRM offers integration with the following business systems and applications:

  • Microsoft Outlook
  • QuickBooks CRM
  • Google Maps
  • Google Apps
  • Skype
  • Twitter
  • Facebook
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
List of Features

List of Features


  • Customizable Platform
  • Workflow Automation
  • Web Site Integration
  • Document Management
  • Profile Based Security
  • Microsoft Mail Merge
  • Marketing Automation
  • Sales Force Automation
  • Customer Service and Support
  • Email Integration
  • Social CRM
  • Business Intelligence and Analytics
  • Custom CRM Workflow Engine
  • Collaboration Tools

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact No.

Contact No.

1.855.229.2043 8943048148
Available Languages

Available Languages

English English
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Popular Alternatives

Popular Alternatives



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In case you are still having doubts about which service will work best for your company it might be a sensible idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular a given app is and how wide is its online presence.For example, if you analyze CustomerICare LinkedIn profile you’ll see that they are followed by 8 users. In case of Salesboom CRM the number of followers on their LinkedIn page is 407.