Compare Salesboom CRM vs. CustomerICare

Getting the most appropriate CRM Software for your organization is complicated with a lot of features, options, and offers to consider. On the other hand, depending on our website will allow you to streamline the selection steps by getting all crucial services in one location. For instance, you can match CustomerICare and Salesboom CRM for their tools and overall scores, in this case, 7.0 and 7.6, respectively. Similarly, you can compare which product has higher general user satisfaction rating: 85% (CustomerICare) and 100% (Salesboom CRM) to find out which software is better for your organization. Don’t simply pick the software with the lowest price, but the software that offers the most cost-effective value. We did our best to prepare reviews of all popular Customer Support Software products offered on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, LiveAgent, Samanage.
Product

Salesboom CRM

VS

CustomerICare

VS

Salesboom CRM screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.6 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Cost

Cost

$14

$22

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Salesboom.com is a popular online CRM software company that offers user-friendly, web-based CRM software apps.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Vendor Email

Vendor Email

support@salesboom.com sales@customericare.com
Available Integrations

Available Integrations

Salesboom CRM offers integration with the following business systems and applications:

  • Microsoft Outlook
  • QuickBooks CRM
  • Google Maps
  • Google Apps
  • Skype
  • Twitter
  • Facebook
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages Supported

Languages Supported

USA, Canada International
List of Features

List of Features

Salesboom CRM FEATURES

  • Customizable Platform
  • Workflow Automation
  • Web Site Integration
  • Document Management
  • Profile Based Security
  • Microsoft Mail Merge
  • Marketing Automation
  • Sales Force Automation
  • Customer Service and Support
  • Email Integration
  • Social CRM
  • Business Intelligence and Analytics
  • Custom CRM Workflow Engine
  • Collaboration Tools

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Prominent Customers

Prominent Customers

APMEX, Gannett, Alliant, Home Trust, nuTravel Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Address

Contact Address

1668 Barrington St,
Halifax, NS B3J 2A2,
Canada
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Plans

Available Plans

Salesboom CRM has three CRM pricing plans designed to give every business and organization a powerful CRM platform that suits their needs and budget. Each plan comes with a free trial period.

Team Plan – $14/user/month

  • Minimum of 5 users
  • Leads, accounts & contacts
  • Task, event & document management
  • Email integration with Outlook & Gmail
  • Mobile access
  • Mass email
  • 5 GB data storage
  • Custom fields, views & reports
  • Opportunity & pipeline management
  • Web-capture leads, contacts & accounts
  • Lead routing & assignment
  • Email templates & tracking
  • Employee collaboration
  • Integration with Google Maps, Skype, Twitter & Facebook
  • Zip code proximity search

Professional Plan – $45/user/month

  • All Team features
  • Campaign management
  • Drip marketing
  • Quotes management
  • Mobile Marketing Automation
  • Product repository and catalogs
  • Contract management
  • Customizable role & profile security
  • 10 GB data storage
  • Customizable forecasts
  • Customizable workflow engine
  • Project management and time sheets
  • Case management
  • Case auto assignment & escalation
  • Knowledge base

Enterprise Plan – $95/user/month

  • All Professional features
  • Territory management
  • Unlimited data storage
  • Inventory management
  • Workflow & approval management
  • Offline access
  • Enterprise analytics
  • Unlimited customizations
  • Web services API availability
  • 24×7 toll-free support
  • Multiple sessions per user
  • Advanced Workflow engine
  • Commissions management
  • Billing and invoicing
  • Employees management
  • HR policy tracking
  • Self-Service portal
  • Quickbooks CRM integration

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Pricing Details

Pricing Details

Learn more about Salesboom CRM pricing Learn more about CustomerICare pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact No.

Contact No.

1.855.229.2043 8943048148
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should note that while both CustomerICare and Salesboom CRM may provide an outstanding set of features each product may be designed for a different business size. If you are comparing features you may want to give some attention to a business type they are meant for. Some functionalities may scale up with no problem for huge enterprises but if you run a small or mid-sized company it’s frequently better to avoid paying for customized features that you might never use.