Compare ReviewTrackers vs. CustomerICare

When scouting for the ideal CRM Software for your firm it is suggested that you assess the functions, costs, as well as other critical details concerning the product and vendor. Here, you can examine the similarities and differences between CustomerICare (overall score at 7.0 and user satisfaction at 85%) and ReviewTrackers (overall score at 8.0 and user satisfaction at 88%). You can also examine their particulars elements, such as features, plans, rates, terms and conditions, etc. What is more, read the terms thoroughly for information on extra charges, including, setup fees, separate support plan, upgrade fees, storage fees, and other similar charges. In the event you have to quickly find the top CRM Software according to our experts we suggest you examine these solutions: Freshdesk, HubSpot CRM, Pipedrive.
Compare

ReviewTrackers

VS

CustomerICare

VS

ReviewTrackers screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

88% ?

Customer Experience

85% ?

Cost

Cost

$49

$22

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

ReviewTrackers empowers your business with powerful, easy-to-use software to help you leverage review data and interpret customer insights.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Cost Details

Cost Details

ReviewTrackers offers three enterprise pricing plans that can suit every review management requirement for every business type and size. Contact them to request a free demo.

Here are the details:

Single Location – $49/month

  • Track All Major Review Websites
  • Email Notifications of New Reviews
  • Daily Scanning for New Reviews
  • Reporting & Analytics Suite
  • Request Reviews from Your Customers
  • Hootsuite Integration
  • Customer Feedback Landing Pages
  • Awesome Phone & Email Support

Multi-Location – By quote

  • Everything from the Single Location Plan, plus:
  • Automated Summary Reports
  • Workflow Management for the Team
  • Multi-Location Reporting & Analytics Suite
  • NPS Customer Feedback Integration
  • Dedicated Account Management
  • Multi-Level Dashboard Access for your Entire Team
  • In Store Feedback Kiosks

Agencies and Resellers – by quote

  • Everything from the Multi-Location Plan, plus:
  • White Label Platform
  • View All Your Clients in One Dashboard
  • Robust Reporting & Analysis
  • White Glove Managed Services
  • Enterprise SSO Integration
  • Local Listing Syndication
  • Reseller Promotional Materials

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Vendor Email

Vendor Email

sales@customericare.com
Available Integrations

Available Integrations

ReviewTrackers integrates with the following business systems and applications:

  • Hootsuite
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact Address

Contact Address

320 W Ohio Street, Suite 2W
Chicago, IL 60654
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
List of Features

List of Features

ReviewTrackers FEATURES

  • Feedback management
  • Feedback collection
  • Surveys & feedback
  • Ratings & reviews
  • API
  • Dashboard
  • B2B integration
  • Automatic notifications
  • Email notifications
  • Vendor response
  • Client portal
  • Customizable templates
  • Keyword tracking
  • Knowledge base
  • Multi-user
  • Multi-location
  • Word clouds
  • Third party integration
  • Social media integration
  • 360 degree feedback

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Languages Supported

Languages Supported

English English
Pricing Page

Pricing Page

Learn more about ReviewTrackers pricing Learn more about CustomerICare pricing
Prominent Clients

Prominent Clients

Subaru, Madame Tussaud's, Banner Health, Legoland Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Devices Supported

Devices Supported

Windows
Linux
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Contact No.

Contact No.

+1-866-854-7670 8943048148
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that even though both CustomerICare and ReviewTrackers may provide a top quality range of features every software might be designed for a different company size. If you are studying different apps you may want to focus on a company size they are meant for. Some functionalities may scale up effectively for big enterprises but if you run a small or medium company it’s often more sensible to refrain paying for customized features that you may never use.