Compare ReviewTrackers vs. CustomerICare

A sensible way to find the appropriate CRM Software product for your firm is to cross-check the solutions against each other. Here you can compare CustomerICare and ReviewTrackers and see their features compared in detail to help you pick which one is the more effective product. Also, you can compare their overall ratings, including: overall score (CustomerICare: 7.0 vs. ReviewTrackers: 8.0) and user satisfaction (CustomerICare: 85% vs. ReviewTrackers: 88%). Browse through their distinctive features and similarities and see which one outperforms the other. Likewise, imagine your company tomorrow; will your company outgrow the app in the next 3-5 years? In case you you have to quickly find the top Customer Support Software according to our review team we suggest you take a look at these services: LiveAgent, Samanage, Freshdesk.
Product

ReviewTrackers

VS

CustomerICare

VS

ReviewTrackers screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

88% ?

Client Experience

85% ?

Pricing

Pricing

$49

$22

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

ReviewTrackers empowers your business with powerful, easy-to-use software to help you leverage review data and interpret customer insights.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Languages Supported

Languages Supported

USA, UK, Canada, International International
Email Address

Email Address

sales@customericare.com
OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Prominent Clients

Prominent Clients

Subaru, Madame Tussaud's, Banner Health, Legoland Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact No.

Contact No.

+1-866-854-7670 8943048148
Available Features

Available Features

ReviewTrackers FEATURES

  • Feedback management
  • Feedback collection
  • Surveys & feedback
  • Ratings & reviews
  • API
  • Dashboard
  • B2B integration
  • Automatic notifications
  • Email notifications
  • Vendor response
  • Client portal
  • Customizable templates
  • Keyword tracking
  • Knowledge base
  • Multi-user
  • Multi-location
  • Word clouds
  • Third party integration
  • Social media integration
  • 360 degree feedback

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Page

Pricing Page

Learn more about ReviewTrackers pricing Learn more about CustomerICare pricing
Contact Address

Contact Address

320 W Ohio Street, Suite 2W
Chicago, IL 60654
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Integrations

Integrations

ReviewTrackers integrates with the following business systems and applications:

  • Hootsuite
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Plans

Available Plans

ReviewTrackers offers three enterprise pricing plans that can suit every review management requirement for every business type and size. Contact them to request a free demo.

Here are the details:

Single Location – $49/month

  • Track All Major Review Websites
  • Email Notifications of New Reviews
  • Daily Scanning for New Reviews
  • Reporting & Analytics Suite
  • Request Reviews from Your Customers
  • Hootsuite Integration
  • Customer Feedback Landing Pages
  • Awesome Phone & Email Support

Multi-Location – By quote

  • Everything from the Single Location Plan, plus:
  • Automated Summary Reports
  • Workflow Management for the Team
  • Multi-Location Reporting & Analytics Suite
  • NPS Customer Feedback Integration
  • Dedicated Account Management
  • Multi-Level Dashboard Access for your Entire Team
  • In Store Feedback Kiosks

Agencies and Resellers – by quote

  • Everything from the Multi-Location Plan, plus:
  • White Label Platform
  • View All Your Clients in One Dashboard
  • Robust Reporting & Analysis
  • White Glove Managed Services
  • Enterprise SSO Integration
  • Local Listing Syndication
  • Reseller Promotional Materials

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Software Comparison

Software Comparison

Compare with Rising Star Reviews
Compare with OXON
Compare with Brandwatch
Compare with Unanet
Compare with Roboeyelabs
Compare with Salesmate
Compare with Act!
Compare with Viabl
Compare with Quintly
Compare with Cygneto Mobile Ordering
Compare with Grade.us
Compare with iSEEit
Compare with SysAid
Compare with SeatAdvisor
Compare with Dezide
Compare with Daylite
Compare with Pulseway
Compare with Salesnet
Compare with Siebel CRM
Compare with CozTel
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

If you are still having second thoughts about which software will be best for your business it may be a sound idea to take a look at each service’s social metrics. Such metrics are frequently a sign of how popular each software is and how wide is its online presence.For instance, if you check CustomerICare LinkedIn account you’ll find out that they are followed by 8 people. In case of ReviewTrackers the number of followers on their LinkedIn page is 1041.