Compare Rescue by LogMeIn vs. CustomerICare

A great way to find the correct Help Desk Software product for your business is to compare the solutions against each other. Here you can compare CustomerICare and Rescue by LogMeIn and see their features compared contrastively to help you pick which one is the more effective product. Furthermore, you can examine their overall ratings, for instance: overall score (CustomerICare: 7.0 vs. Rescue by LogMeIn: 7.4) and user satisfaction (CustomerICare: 85% vs. Rescue by LogMeIn: 98%). Check their varying features and similarities and discover which one outperforms the other. Moreover, imagine your company tomorrow; will your company outgrow the app in the next 3-5 years? Right now, the most popular services in our Help Desk Software category are: Freshdesk, LiveAgent, Samanage.
Product

Rescue by LogMeIn

VS

CustomerICare

VS

Rescue by LogMeIn screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

7.4 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

85% ?

Price

Price

$1299

$22

Pricing Model

Pricing Model

Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Details

Pricing Details

Learn more about Rescue by LogMeIn pricing Learn more about CustomerICare pricing
Cost Details

Cost Details

Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.

  • Basic Rescue Plan: ($1,299/year)
  • Rescue + Mobile Support: ($1,799/year)

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
List of Features

List of Features

Rescue by LogMeIn FEATURES

Technician Tools
  • Multi-platform remote control
  • Rescue Lens
  • Instant chat
  • Communication tools
  • Drag and drop file transfer
  • Integrated content portal
  • Log-In as administrator
  • Mobile device configuration
  • Multi-monitor navigation
  • Multi-session handling
  • Reboot and reconnect
  • Remote diagnostics
  • Rescue desktop app
  • Support session history
  • Technician screen sharing
  • Top smartphone & tablet support
  • Unattended access
  • Web-based Technician Console
Collaboration Tools
  • Internal technician collaboration
  • External technician collaboration
  • Session transfer
Tools for Managers
  • Technician and administrator management
  • Administration Center
  • Centralized scripts
  • Customer surveys
  • Predefined support channels
  • Support session history
  • Support session recording
  • Technician and customer satisfaction reporting
  • Technician monitoring
  • Technician screen sharing
  • “Working hours” scheduling
Customization
  • Calling card desktop icon
  • Code web page integration
  • Custom chat window
  • Custom support channels
  • Customized instant chat
  • Estimated waiting time
  • Windows mobile branding

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Company Email

Company Email

sales@customericare.com
Vendor's Address

Vendor's Address

320 Summer Street
Boston, MA 02210
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Languages

Available Languages

USA, UK, Canada, China, Germany, India, Japan International
Phone Number

Phone Number

1-866-478-1805 8943048148
Available Integrations

Available Integrations

Rescue by LogMeIn supports integrations with the following business systems and applications:

  • Salesforce.com
  • ServiceNow
  • ConnectWise
  • BoldChat
  • Zendesk
  • Autotask
  • FreshDesk
  • BMC Software
  • Spiceworks
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Prominent Clients

Prominent Clients

Fuji Xerox, Symantec, Geek Squad, Telenor Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare CustomerICare and Rescue by LogMeIn against one another. While specific features, pricing and user experience are all important and should be taken into account when making a final choice, you should also pay attention to the recognition and awards won by every app. Very often a less popular service may turn out to be a good choice that was a winner of many industry awards such as our Great User Experience Award which reveals that despite lesser market popularity it’s a worthy rival to the products that rule the market.