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Compare Rescue by LogMeIn vs. CustomerICare

Choosing the most appropriate Help Desk Software for your business is complicated with various features, choices, and offers to check. However, using our review platform will help you to cut down the selection steps by getting all major products in a single place. For example, you can contrast CustomerICare and Rescue by LogMeIn for their tools and overall scores, in this case, 7.0 and 7.4, respectively. Furthermore, you can compare which product has superior general user satisfaction rating: 85% (CustomerICare) and 98% (Rescue by LogMeIn) to determine which one is the better option for your organization. Don’t just choose the software with the most attractive price, but the service that has the best value. If you would like to quickly decide on the best Help Desk Software according to our review team we recommend you try out these solutions: Zendesk, Freshdesk, Salesforce Essentials.
Compare

Rescue by LogMeIn

VS

CustomerICare

VS

Rescue by LogMeIn screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

7.4 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

85% ?

Price

Price

$1299

$22

Pricing Type

Pricing Type

Annual Subscription Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Pricing Page

Pricing Page

Learn more about Rescue by LogMeIn pricing Learn more about CustomerICare pricing
Features

Features

Rescue by LogMeIn FEATURES

Technician Tools
  • Multi-platform remote control
  • Rescue Lens
  • Instant chat
  • Communication tools
  • Drag and drop file transfer
  • Integrated content portal
  • Log-In as administrator
  • Mobile device configuration
  • Multi-monitor navigation
  • Multi-session handling
  • Reboot and reconnect
  • Remote diagnostics
  • Rescue desktop app
  • Support session history
  • Technician screen sharing
  • Top smartphone & tablet support
  • Unattended access
  • Web-based Technician Console
Collaboration Tools
  • Internal technician collaboration
  • External technician collaboration
  • Session transfer
Tools for Managers
  • Technician and administrator management
  • Administration Center
  • Centralized scripts
  • Customer surveys
  • Predefined support channels
  • Support session history
  • Support session recording
  • Technician and customer satisfaction reporting
  • Technician monitoring
  • Technician screen sharing
  • “Working hours” scheduling
Customization
  • Calling card desktop icon
  • Code web page integration
  • Custom chat window
  • Custom support channels
  • Customized instant chat
  • Estimated waiting time
  • Windows mobile branding

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Plans

Available Plans

Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.

  • Basic Rescue Plan: ($1,299/year)
  • Rescue + Mobile Support: ($1,799/year)

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact Address

Contact Address

320 Summer Street
Boston, MA 02210
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Phone No.

Phone No.

1-866-478-1805 8943048148
Company Email

Company Email

sales@customericare.com
Languages

Languages

English English
Popular Clients

Popular Clients

Fuji Xerox, Symantec, Geek Squad, Telenor Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Supported Integrations

Supported Integrations

Rescue by LogMeIn supports integrations with the following business systems and applications:

  • Salesforce.com
  • ServiceNow
  • ConnectWise
  • BoldChat
  • Zendesk
  • Autotask
  • FreshDesk
  • BMC Software
  • Spiceworks
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want just a broad range of useful tools and flexible pricing packages from a reliable Help Desk Software. Almost as significant as main features is a quality customer support. You want to ensure that if you have any questions about CustomerICare or Rescue by LogMeIn, or you run into a problem, or perhaps you’ll need to request a certain revision or functionality beneficial to your company you can count on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are provided. It’s also a major asset if you can benefit from personal training or at least a knowledge base you can use.