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Compare CustomerICare vs RepairShopr

What is better CustomerICare or RepairShopr? If you want a reliable CRM Software product for your company you need to invest time and examine different solutions. It doesn’t have to be tricky, and can be as straightforward as matching their traits in a table like the one below. You will also get a quick idea how each product works. As an example, on this page you can see CustomerICare’s overall score of 7.0 and compare it against RepairShopr’s score of 9.1; or CustomerICare’s user satisfaction level at 85% versus RepairShopr’s 100% satisfaction score.

The contrast can help you find out the strengths and weaknesses of each program, and make up your mind on which one fits you requirements better. Aside from the main features, the software which is simple and intuitive is always the better product.

We realize that not all businesses have the time to examine dozens of different solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Freshchat, Zendesk, Salesforce Live Agent.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $22

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Guide your web visitors and nurture them to become leads and make more conversions.

Company Email

sales@customericare.com

Contact No.

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Marketing Tools
  • POS
  • Website Management
  • Customer Web Portal
  • Billing, Invoicing, and Estimating
  • Inventory Management
  • Customizable Intake Form
  • Field Service/Appointments
  • Leads Tracking
  • App Integrations & API

Pricing Info

RepairShopr offers four enterprise pricing plans, depending on the size of your repair shop and the specifications of your business. Check the details of each plan, and choose the one that works for you:

RepairShopr Hobbyist

  • Free
  • 25Tickets & Invoices/Month
  • OneLocation
  • 1 User Account
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal

RepairShopr One-Man Army

  • $49.99/Month
  • 75 Tickets & Invoices/Month
  • OneLocation
  • 1 User Account
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal
  • Marketr Automated Marketing
  • SMS Per Month
  • Snail Mail
  • Integrated Payments
  • Recurring Invoicing
  • Point of Sale
  • Time Clock
  • Job Timer
  • QuickBooks Integration
  • Leads
  • Website Integration
  • Cash Registers

RepairShopr  Repair Shop

  • $99.99/Month
  • Unlimited Tickets & Invoices / Month
  • One Location
  • 10 User Account
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal
  • Marketr Automated Marketing
  • SMS Per Month
  • Snail Mail
  • Integrated Payments
  • Recurring Invoicing
  • Point of Sale
  • Time Clock
  • Job Timer
  • QuickBooks Integration
  • Leads
  • Website Integration
  • Cash Registers

RepairShopr  Big Chain

  • $99.99/Location/Month
  • UnlimitedTickets & Invoices / Month
  • 2+Locations
  • 10 User Accounts Per Location
  • Outbound Emails
  • Field Jobs
  • Reports
  • Estimates
  • Customer Portal
  • Marketr Automated Marketing
  • SMS Per Month
  • Snail Mail
  • Integrated Payments
  • Recurring Invoicing
  • Point of Sale
  • Time Clock
  • Job Timer
  • QuickBooks Integration
  • Leads
  • Website Integration
  • Cash Registers

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Boston TechCollective, The Affordable Geek, Shawn Mortensen

Integrations

RepairShopr supports the following integrations:

  • Recur
  • ninja MSP
  • mobile defenders
  • WATCHMAN
  • DOMO
  • vantiv
  • Quickbooks
  • Xero
  • zapier
  • flowroute
  • REPAIRTECH
  • Kabuto
  • IFIXIT
  • SCREENCONNECT
  • CloudBerry Lab
  • sourcely
  • WooCommerce
  • MailChimp
  • MAXfocus
  • ConnectWise Importer
  • Office365
  • Wikipedia
  • Formstack
  • toggl
  • Teamviewer
  • Slack
  • Clicaktell
  • Dropbox
  • PayPal
  • Square
  • Authorize.net gateway
  • Stripe.com
  • Google Calendar
  • Chrome and Google Cloud Print
  • USPS

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RepairShopr is a very robust and comprehensive CRM solution for repair shops, which integrates ticketing, marketing and POS systems.

Company Email

help@repairshopr.com

Contact No.

Company's Address

11410 NE 124th ST, #270
Kirkland, WA 98034
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

You should keep in mind that while both CustomerICare and RepairShopr may offer a top quality array of features every service may be designed for a different company size. If you are studying different apps you should focus on a business size they are aimed at. Specific elements may scale up well for huge enterprises but if you have a small or medium business it’s often better to avoid paying for customized features that you might never have a chance to use.

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