Compare Remotia CRM vs. CustomerICare

When scouting for the proper CRM Software for your enterprise our recommendation is that you evaluate the characteristics, pricing, and other essential info about the product and vendor. Here, you can check the parallels and distinctions between CustomerICare (overall score at 7.0 and user satisfaction at 85%) and Remotia CRM (overall score at 6.9 and user satisfaction at 100%). It's also possible to look at their particulars elements, such as features, plans, costs, terms and conditions, etc. What is more, analyze the terms carefully for information on extra charges, such as, setup fees, separate helpdesk support, upgrade fees, disk space fees, and other similar charges. Our experts made sure to prepare reviews of all popular CRM Software solutions available out there, but among them these three deserved our special attention: HubSpot CRM, Pipedrive, Freshdesk.
Product

Remotia CRM

VS

CustomerICare

VS

Remotia CRM screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

6.9 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Pricing

Pricing

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Remotia’s business intelligence software modules are designed to offer a great leverage to compete and successfully outperform day-to-day businesses challenges.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Details

Pricing Details

Learn more about Remotia CRM pricing Learn more about CustomerICare pricing
Vendor's Address

Vendor's Address

PeconGroup Inc.
113 Barksdale Prof. Center
Newark, DE 19711-3258
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Business Size

Business Size

Small Business | Freelancers Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Phone
Phone Live Support
Popular Customers

Popular Customers

Volvo, GE Capital, Saab, SciTech Publications Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Integrations

Available Integrations

Remotia supports integrations with the following business systems and applications:

  • Bitium
  • Google Apps
  • Active Directory
  • LDAP
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Contact Phone

Contact Phone

1-888 880 2012 8943048148
Languages Supported

Languages Supported

English English
Vendor Email

Vendor Email

press@pecongroup.com sales@customericare.com
Pricing Plans

Pricing Plans

Pricing by quote. Contact Remotia CRM directly for more enterprise pricing information.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Features

Available Features

Remotia CRM FEATURES

  • Client Management System
  • Inventory Management
  • Campaign manager and campaign status
  • Notes
  • Advanced Search
  • Administrators’ control
  • Permission rights
  • Personalized settings
  • Log call and tasks
  • Comprehensive reporting system

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Devices Supported

Devices Supported

Windows
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and opinions that we provided in this comparison were collated from official company websites, advertising materials available online, real-life experience from real clients as well as our personal direct use of each app by an expert. We put a lot of effort to comprehensively analyze each software, as a result we not only analyze it ourselves, but we also correlate our observations with views of other users from the B2B community.