Compare Pulseway vs. CustomerICare

If you need to get a convenient way to decide which Customer Support Software product is better, our proprietary method gives CustomerICare a score of 7.0 and Pulseway a score of 8.2 for overall quality and performance. Furthermore, CustomerICare is rated at 85%, while Pulseway is rated 100% for their user satisfaction level. You can also assess their product details, including functions, tools, options, plans, pricing, and more. See whether the solution lets you to customize a few of its processes to guarantee the app matches your own business procedures. We are aware that not all companies have enough time to examine a wide range of various services, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Samanage.
Software

Pulseway

VS

CustomerICare

VS

Pulseway screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.2 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Cost

Cost

$1.32

$22

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

Pulseway is a SaaS and an on-premise platform that offers remote management and monitoring on IT systems using your mobile device, PC, or laptop.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Available Integrations

Available Integrations

Pulseway integrates with the following business systems and applications:

  • Amazon
  • Azure
  • Amazon
  • Autotask
  • PagerDuty
  • Slack
  • Zendesk
  • ESET
  • ShadowProtect
  • StorageCraft
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Contact No.

Contact No.

+1 646 766 0785 8943048148
List of Features

List of Features

Pulseway FEATURES

 
  • Real-time remote monitoring and management
  • Top Security Encryption
  • Active Directory
  • Remote Desktop
  • Application Monitoring
  • Collaborative Environment
  • Complete Visibility Under One Console
  • Windows WSUS Patch Management
  • Exchange
  • System Center Operations Manager
  • Hyper-V
  • Internet Information Services
  • VMware
  • SQL Server
  • Windows Server Backup
  • Browse Notification History
  • ESET Remote Administrator
  • XenServer
  • StorageCraft ShadowProtect
  • Customize Email Notifications
  • Complete Command Traceability
  • Slack Integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Info

Pricing Info

Pulseway offers a free and paid plan with three options on payment terms – monthly, yearly, or multi-year. Here are the details:

Free

  • Monitor 2 Systems
  • 1 User Account
  • Active Directory
  • Amazon
  • Azure
  • Automation
  • Dashboard
  • Exchange
  • Hyper-V
  • Internet Information Services
  • OS Patch Management
  • Reports
  • SCOM
  • Screen Viewer
  • SNMP
  • SQL Server
  • Terminal/Powershell
  • User Chat
  • User Support Requests
  • VMware
  • Web Access
  • Windows Server Backup
  • WSUS Patch Management
  • XenServer

Team

  • SaaS
    • $1.16/workstation/month billed on a 3-year plan
    • $1.32/workstation/month billed annually
    • $1.55/workstation month-to-month
  • On-Premise
    • $2.95/server/month billed on a 3-year plan
    • $3.35/server/month billed annually
    • $3.95/server month-to-month
  • All features of the Free plan
  • Unlimited Notifications
  • Unlimited User Accounts
  • Audit
  • Concurrent RD Sessions
  • Customized Email Notifications
  • Dedicated Server Instance
  • Multi-Account Management
  • Notifications Archive
  • On-Premise Option
  • Remote Desktop Control
  • White Labelling

Add-ons for Team Plan

  • Pulseway PSA$25/user/month
  • Webroot Antivirus$1/month (Endpoint Protection or DNS Protection)
  • Kaspersky Antivirus$1/workstation/month or $2/server/month

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Pricing Page

Pricing Page

Learn more about Pulseway pricing Learn more about CustomerICare pricing
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Company's Address

Company's Address

Mayor Street Lower,
Dublin, Ireland
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Popular Clients

Popular Clients

CareTech Solutions, Reflex Distribution, Smartcall Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Vendor Email

Vendor Email

support@pulseway.com sales@customericare.com
Languages Supported

Languages Supported

English English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which software will work best in your case it may be a sensible idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular each product is and how wide is its online presence. For instance CustomerICare Twitter account has currently 1144 followers. At the same time Pulseway Twitter is followed by 3388 users.