Compare Pulseway vs. CustomerICare

When comparing CustomerICare and Pulseway, it is possible to see which Customer Support Software product is the more effective choice. This means that your business will be able to choose most productive and effective program. You can examine the details, including available tools, prices, plans offered by each vendor, offer terms, etc. We also let you check their all round scores to know which one appears to be more beneficial for your firm. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while Pulseway has 8.2 points for overall quality and 100% for user satisfaction. You can also assess which software company is more reliable by sending an email inquiry to both vendors and check which vendor replies sooner. Our team put a lot of effort to review all popular Customer Support Software services offered out there, but among them these three caught our special attention: Freshdesk, Samanage, LiveAgent.
Comparison

Pulseway

VS

CustomerICare

VS

Pulseway screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.2 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Cost

Cost

$1.34

$22

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Pulseway is a SaaS and an on-premise platform that offers remote management and monitoring on IT systems using your mobile device, PC, or laptop.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Page

Pricing Page

Learn more about Pulseway pricing Learn more about CustomerICare pricing
Available Languages

Available Languages

USA, UK, Canada, Germany, India, Japan International
Vendor's Address

Vendor's Address

Mayor Street Lower,
Dublin, Ireland
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Integrations

Integrations

Pulseway integrates with the following business systems and applications:

  • Amazon
  • Azure
  • Amazon
  • Autotask
  • PagerDuty
  • Slack
  • Zendesk
  • ESET
  • ShadowProtect
  • StorageCraft
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Popular Clients

Popular Clients

CareTech Solutions, Reflex Distribution, Smartcall Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Plans

Pricing Plans

Pulseway offers two solutions without any contracts or commitments. Both plans can be billed annually and come with a free trial option.

Professional: $ 1.34 per system/month

  • SaaS Deployment
  • Dashboard
  • Web Access
  • Terminal / PowerShell
  • Screen Viewer
  • User Chat
  • User Support Requests
  • Windows Server Backup
  • Internet Information Services
  • SCOM
  • Exchange
  • Active Directory
  • Hyper-V
  • VMware
  • XenServer
  • SQL Server
  • ESET Remote Administrator
  • StorageCraft ShadowProtect
  • WSUS Patch Management
  • SNMP
  • Amazon
  • Azure
  • Reports

Enterprise: $ 1.74 per system/month

  • SaaS or On Premise Deployment
  • All Professional features
  • Multi-Account Management
  • Customized Email Notifications
  • Audit
  • Notifications Archive

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Features

Available Features

Pulseway FEATURES

 
  • Real-time remote monitoring and management
  • Top Security Encryption
  • Active Directory
  • Remote Desktop
  • Application Monitoring
  • Collaborative Environment
  • Complete Visibility Under One Console
  • Windows WSUS Patch Management
  • Exchange
  • System Center Operations Manager
  • Hyper-V
  • Internet Information Services
  • VMware
  • SQL Server
  • Windows Server Backup
  • Browse Notification History
  • ESET Remote Administrator
  • XenServer
  • StorageCraft ShadowProtect
  • Customize Email Notifications
  • Complete Command Traceability
  • Slack Integration

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Vendor Email

Vendor Email

support@pulseway.com sales@customericare.com
Phone Number

Phone Number

+1 646 766 0785 8943048148
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare CustomerICare and Pulseway against one another. Although useful functionalities, cost and user reviews are all important and should be considered when making a final choice, you should also take a look at the recognition and awards claimed by every app. Very often a less known product may turn out to be an excellent choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which reveals that regardless of lesser market presence it’s a worthy rival to the services that dominate the market.