Compare ProsperWorks vs. CustomerICare

Reviewing products to find the best CRM Software doesn't have to be complicated. On our review platform, you can easily match CustomerICare and ProsperWorks and immediately evaluate their differences. We allow you to examine their functions, supported devices, customer support, prices, terms, and much more. It's also possible to assess their overall score (7.0 for CustomerICare vs. 9.2 for ProsperWorks) and overall customer satisfaction level (85% for CustomerICare vs. 100% for ProsperWorks). Take your time and review your top alternatives and find out which one is best for your company. Similarly, you have to consider the software vendor’s credibility; can they be relied upon and will they still be around in the future? Our experts made sure to review all popular CRM Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Pipedrive, Freshdesk, HubSpot CRM.
Software

ProsperWorks

VS

CustomerICare

VS

ProsperWorks screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

9.2 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Price

Price

$19

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

ProsperWorks is an online CRM platform that is integrated with Google Apps and designed to be powerful yet simple to use.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Integrations

Integrations

ProsperWorks offers integrations with the following business systems and applications:

  • Google Apps
  • Dropbox
  • QuickBooks
  • Xero
  • Zendesk
  • Zapier
  • MailChimp
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Vendor Email

Vendor Email

info@prosperworks.com sales@customericare.com
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Features

Available Features

ProsperWorks FEATURES

  • Google Chrome Extension
  • Basic Integrations
  • Basic Reporting
  • Online Support
  • Sales Forecasting
  • Records
  • Custom Fields
  • MailChimp Integration
  • Email Open Tracking
  • Task Automation
  • Activity Reporting
  • API
  • Launch Training
  • Phone Support

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Prominent Customers

Prominent Customers

Udacity, Yola Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Phone Number

Phone Number

+1-415-355-4776 8943048148
Company's Address

Company's Address

ProsperWorks HQ, 221 Main St. #1350,
San Francisco, CA 94105
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Details

Pricing Details

Learn more about ProsperWorks pricing Learn more about CustomerICare pricing
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Languages Supported

Languages Supported

English English
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Available Plans

Available Plans

ProsperWorks offers 3 enterprise pricing plans for users to choose from. There is also a great 14 day free trial plan available if you want to examine the software more closely first. Take a look at the pricing details below and see which plan would best for your company:

Basic Plan: $19/month per user

  • Up to 5 Users
  • Google Integration
  • Google Chrome Extension
  • Basic Integrations
  • Basic Reporting
  • Online Support
  • Sales Forecasting
  • Up to 30,000 Records
  • Up to 5 Custom Fields
  •  2 GB Storage Space

Professional Plan: $49/month per user

  • Unlimited Number of Users
  • Google Integration
  • Google Chrome Extension
  • Basic Integrations
  • Basic Reporting
  • Online Support
  • Sales Forecasting
  • Up to 100,000 Records
  • Up to 25 Custom Fields
  • 200 GB Storage Space
  • MailChimp Integration
  • Email Open Tracking
  • Task Automation
  • Activity Reporting
  • API

Business Plan: $119/month per user

  • Unlimited Number of Users
  • Google Integration
  • Google Chrome Extension
  • Basic Integrations
  • Basic Reporting
  • Online Support
  • Sales Forecasting
  • Up to 500,000 Records
  • Up to 100 Custom Fields
  • 500 GB Storage Space
  • MailChimp Integration
  • Email Open Tracking
  • Task Automation
  • Activity Reporting
  • Launch Training
  • API
  • Phone Support
  • Custom Import

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having doubts about which service will be best for your company it might be a sensible idea to investigate each service’s social metrics. Such metrics are frequently a way to see how popular every product is and how large is its online presence.For instance, if you check CustomerICare LinkedIn page you’ll find out that they are followed by 8 users. In case of ProsperWorks the volume of followers on their LinkedIn page is 1239.