Compare ProsperWorks vs. CustomerICare

You can use our scoring system to provide you with a general idea which CRM Software product is better for your business. For overall product quality, CustomerICare attained 7.0 points, while ProsperWorks earned 8.0 points. At the same time, for user satisfaction, CustomerICare scored 85%, while ProsperWorks scored 100%. Information regarding their features, tools, supported platforms, customer service, plus more are available below to help you get a more accurate analysis. Keep in mind to get only the functions your company needs to avoid wasting resources for tools which are redundant. If you would like to quickly find the optimal Customer Support Software according to our review team we recommend you take a look at the following services: Samanage, Freshdesk, LiveAgent.
Software

ProsperWorks

VS

CustomerICare

VS

ProsperWorks screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

9.2 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Price

Price

$19

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

WInner of Supreme Software Award. ProsperWorks is online CRM platform integrated with Google Apps and designed to be powerful yet simple to use.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Languages

Languages

USA, UK, Canada, International International
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Contact No.

Contact No.

+1-415-355-4776 8943048148
Contact Address

Contact Address

ProsperWorks HQ, 221 Main St. #1350,
San Francisco, CA 94105
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Supported Integrations

Supported Integrations

ProsperWorks offers integrations with the following business systems and applications:

  • Google Apps
  • Dropbox
  • QuickBooks
  • Xero
  • Zendesk
  • Zapier
  • MailChimp
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Contact Email

Contact Email

info@prosperworks.com sales@customericare.com
Available Plans

Available Plans

ProsperWorks offers 3 enterprise pricing plans for users to choose from. There is also a great 14 day free trial plan available if you want to examine the software more closely first. Take a look at the pricing details below and see which plan would best for your company:

Basic Plan: $19/month per user

  • Up to 5 Users
  • Google Integration
  • Google Chrome Extension
  • Basic Integrations
  • Basic Reporting
  • Online Support
  • Sales Forecasting
  • Up to 30,000 Records
  • Up to 5 Custom Fields
  •  2 GB Storage Space

Professional Plan: $49/month per user

  • Unlimited Number of Users
  • Google Integration
  • Google Chrome Extension
  • Basic Integrations
  • Basic Reporting
  • Online Support
  • Sales Forecasting
  • Up to 100,000 Records
  • Up to 25 Custom Fields
  • 200 GB Storage Space
  • MailChimp Integration
  • Email Open Tracking
  • Task Automation
  • Activity Reporting
  • API

Business Plan: $119/month per user

  • Unlimited Number of Users
  • Google Integration
  • Google Chrome Extension
  • Basic Integrations
  • Basic Reporting
  • Online Support
  • Sales Forecasting
  • Up to 500,000 Records
  • Up to 100 Custom Fields
  • 500 GB Storage Space
  • MailChimp Integration
  • Email Open Tracking
  • Task Automation
  • Activity Reporting
  • Launch Training
  • API
  • Phone Support
  • Custom Import

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
List of Features

List of Features

ProsperWorks FEATURES

  • Google Chrome Extension
  • Basic Integrations
  • Basic Reporting
  • Online Support
  • Sales Forecasting
  • Records
  • Custom Fields
  • MailChimp Integration
  • Email Open Tracking
  • Task Automation
  • Activity Reporting
  • API
  • Launch Training
  • Phone Support

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Prominent Clients

Prominent Clients

Udacity, Yola Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Page

Pricing Page

Learn more about ProsperWorks pricing Learn more about CustomerICare pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which service will be best in your case it might be a sensible idea to examine each service’s social metrics. These metrics are usually a way to see how popular every app is and how extensive is its online presence. For instance, in case of Facebook CustomerICare has 1001 likes on their official page while ProsperWorks profile is liked by 827 users.