Compare ProProfs Knowledge Base vs. CustomerICare

You can use our scoring system to give you a general idea which Customer Support Software product is better for your company. For overall product quality, CustomerICare attained 7.0 points, while ProProfs Knowledge Base received 8.5 points. Meanwhile, for user satisfaction, CustomerICare scored 85%, while ProProfs Knowledge Base scored 100%. Specifics of their features, tools, supported platforms, customer service, plus more are given below to help you get a more accurate analysis. Don’t forget to get only the features that you need to avoid wasting cash for tools that you won’t be using. At the moment, the best solutions in our Customer Support Software category are: Freshdesk, Zendesk, Samanage.
Product

ProProfs Knowledge Base

VS

CustomerICare

VS

ProProfs Knowledge Base screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Price

Price

$9

$22

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

Overview

Overview

ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution to manage and distribute employee and organizational knowledge.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Pricing Info

Pricing Info

ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.

Business

  • Unlimited Authors, Sites & Users
  • Integrations
  • Single Sign-On
  • Email and Phone Support
  • 20 Pages – Free
  • 40 Pages – $9/month (monthly) or $18/month (annually)
  • 100 Pages – $40/month (monthly) or $36/month (annually)
  • 200 Pages – $80/month (monthly) or $73/month (annually)
  • 500 Pages – $150/month (monthly) or $137/month (annually)
  • 1,000 Pages – $300/month (monthly) or $274/month (annually)
  • 2,000 Pages – $500/month (monthly) or $458/month (annually)
  • 5,000 Pages – $700/month (monthly) or $641/month (annually)
  • 10,000 Pages – $1,000/month (monthly) or $916/month (annually)

Enterprise

  • All Business Plan Features
  • White Label
  • Merge Tags
  • Workflow Approvals
  • Tooltips, Lightboxes & Pop-ups
  • Enterprise Security
  • Vault
  • Premium Support
  • 20 Pages – $10/month (monthly) or $9/month (annually)
  • 40 Pages – $20/month (monthly) or $18/month (annually)
  • 100 Pages – $50/month (monthly) or $45/month (annually)
  • 200 Pages – $100/month (monthly) or $91/month (annually)
  • 500 Pages – $170/month (monthly) or $155/month (annually)
  • 1,000 Pages – $350/month (monthly) or $320/month (annually)
  • 2,000 Pages – $600/month (monthly) or $549/month (annually)
  • 5,000 Pages – $900/month (monthly) or $824/month (annually)
  • 10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Company's Address

Company's Address

6800 Altamor Drive,
Los Angeles, CA 90045, USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Details

Pricing Details

Learn more about ProProfs Knowledge Base pricing Learn more about CustomerICare pricing
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact Email

Contact Email

support@proprofs.com sales@customericare.com
OS Supported

OS Supported

Windows
Linux
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Available Integrations

Available Integrations

ProProfs Knowledge Base supports integration with the following business systems and applications:

  • Zendesk
  • Desk.com
  • Freshdesk
  • Google Analytics
  • Google Fonts
  • Google Translate
  • LiveChat
  • Olark
  • SnapEngage
  • Wufoo
  • Tidio Chat
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Prominent Customers

Prominent Customers

Sony, Dell, Cisco, Harvard University, Yale University Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Phone

Contact Phone

(855) 776-7763 8943048148
Languages

Languages

English English
List of Features

List of Features

ProProfs Knowledge Base FEATURES

  • Create online FAQs & more
  • Upload articles, videos & more
  • Brand with your logo and colors
  • Publish site as a PDF
  • Nothing to install or maintain
  • View on all devices & browsers
  • Authenticate users with SSO
  • Highly searchable FAQ
  • Restrict access & user roles
  • Create private knowledgebases
  • Integrate with Google Analytics
  • Gather feedback from users

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having doubts about which product will work best for your company it may be a good idea to check out each service’s social metrics. These metrics are frequently a way to see how popular each service is and how wide is its online presence. For instance, in case of Facebook CustomerICare has 1001 likes on their official page while ProProfs Knowledge Base profile is liked by 19782 people.