Compare Pluck vs. CustomerICare

When you compare CustomerICare and Pluck, you can easily see which Customer Support Software product is the more effective option. This ensures that your business can select the most productive and useful application. You can check the details, including available tools, prices, plans offered by each vendor, offer conditions, and more We also let you check their general scores to know which one seems to be better. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while Pluck has 7.5 points for overall quality and 93% for user satisfaction. You can also check which software business is more credible by sending an email request to both vendors and check which company replies sooner. We did our best to prepare reviews of all popular Customer Support Software solutions that you can find on the market, but among them these three deserved our special attention: Samanage, Freshdesk, LiveAgent.
Compare

Pluck

VS

CustomerICare

VS

Pluck screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

7.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

93% ?

Customer Experience

85% ?

Price

Price

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

Pluck provides a collection of community apps for the management of online reviews and ratings.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Devices Supported

Devices Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Available Support

Available Support

Phone
Phone Live Support
Contact Address

Contact Address

Austin, TX ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Types of Customers

Types of Customers

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Features

Available Features

Pluck FEATURES

  • Community management
  • Create groups
  • Customizable feedback
  • Customizable search
  • Forums
  • Galleries
  • Gamification
  • Integration and customization
  • Localization controls
  • Mobile-ready
  • Narratives
  • Oversight and insights tools
  • Ratings and reviews management
  • Social connectivity

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Languages

Available Languages

USA, Canada International
Email Address

Email Address

support@pluck.com sales@customericare.com
Pricing Page

Pricing Page

Learn more about Pluck pricing Learn more about CustomerICare pricing
Cost Details

Cost Details

To sign up with Pluck you should start by contacting the vendor to schedule a demo. Pricing is available directly from the vendor and is by quote only.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Popular Customers

Popular Customers

Nestle, Mattel, L'Oreal, Walgreens Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Phone No.

Phone No.

+1 (512) 519-3232 8943048148
Integrations

Integrations

Pluck’s technology-agnostic architecture enables seamless integration into any web environment. The platform’s pre-built integrations with Demandware Commerce and IBM Smarter Commerce provide shared customers benefits like access to accelerated time-to-market.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you choose a product that you think will be an actual asset for your company you shouldn’t only pay attention to what experts have to say about it. In many cases individual experience with the service will vary, depending on specific preferences and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for each service to give you a reliable impression of how actual users of CustomerICare and Pluck estimate their experience with the software. Our algorithm is based on detailed analysis of product mentions on other websites, social networks and blogs, so you are going to receive a comprehensive and credible overview of what other people think about each app. In this example CustomerICare got a total satisfaction rating at 85% while for Pluck 93% of users claim they had an enjoyable experience with it.