Compare Pluck vs. CustomerICare

Buying the ideal Customer Support Software product is all about comparing different solutions and identifying the top software for your specific needs. Our unique process gives you an instant look at the general rating of CustomerICare and Pluck. For general quality and performance, CustomerICare scored 7.0, while Pluck scored 7.5. On the other hand, for user satisfaction, CustomerICare earned 85%, while Pluck earned 93%. Below you can also look at their functions, terms, plans, etc. to find out which program will be more suitable for your situation. One key feature to evaluate is if the application can enable/disable permissions on various types of users to limit the exposure of any sensitive company data. Right now, the leading services in our Customer Support Software category are: Freshdesk, Samanage, Zendesk.
Comparison

Pluck

VS

CustomerICare

VS

Pluck screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

7.5 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

93% ?

Client Experience

85% ?

Price

Price

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

Pluck provides a collection of community apps for the management of online reviews and ratings.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
List of Features

List of Features

Pluck FEATURES

  • Community management
  • Create groups
  • Customizable feedback
  • Customizable search
  • Forums
  • Galleries
  • Gamification
  • Integration and customization
  • Localization controls
  • Mobile-ready
  • Narratives
  • Oversight and insights tools
  • Ratings and reviews management
  • Social connectivity

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Business Size

Business Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Nestle, Mattel, L'Oreal, Walgreens Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Email

Contact Email

support@pluck.com sales@customericare.com
Vendor's Address

Vendor's Address

Austin, TX ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Languages Supported

Languages Supported

English English
Contact No.

Contact No.

+1 (512) 519-3232 8943048148
Supported Integrations

Supported Integrations

Pluck’s technology-agnostic architecture enables seamless integration into any web environment. The platform’s pre-built integrations with Demandware Commerce and IBM Smarter Commerce provide shared customers benefits like access to accelerated time-to-market.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Devices Supported

Devices Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Cost Details

Cost Details

To sign up with Pluck you should start by contacting the vendor to schedule a demo. Pricing is available directly from the vendor and is by quote only.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Types of Support

Types of Support

Phone
Phone Live Support
Pricing Details

Pricing Details

Learn more about Pluck pricing Learn more about CustomerICare pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which product will work best for your business it might be a sound idea to check out each service’s social metrics. Such metrics are usually a sign of how popular every service is and how wide is its online presence. For example CustomerICare Twitter account has currently 1144 followers. At the same time Pluck Twitter is followed by 2874 users.