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Compare Pivotal CRM vs. CustomerICare

Comparing products to get the best CRM Software does not always have to be difficult. On our review platform, we enable you to match CustomerICare and Pivotal CRM and quickly see their distinct features. We allow you to take a look at their uniqe benefits, supported devices, support service, costs, terms, and many more. It's also possible to examine their overall score (7.0 for CustomerICare vs. 8.0 for Pivotal CRM) and overall customer satisfaction level (85% for CustomerICare vs. 100% for Pivotal CRM). Spend some time and assess your top alternatives and discover which one is right for your company. You should also assess the vendor’s business viability; can you count on them and will they still be on the market in a few years time? We realize that not all people have enough time to test dozens of different solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the CRM Software category are: Freshdesk, Freshsales, HubSpot CRM.
Software

Pivotal CRM

VS

CustomerICare

VS

Pivotal CRM screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Pricing

Pricing

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

Salesforce-, marketing- and service-integrated CRM for business of any size.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Contact No.

Contact No.

+1 (770) 351-9600 8943048148
Available Support

Available Support

Phone
Training
Phone Live Support
Contact Email

Contact Email

info@aptean.com sales@customericare.com
Available Languages

Available Languages

English, China, India, Japan, France, Dutch, Polish, Swedish English
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Integrations

Available Integrations

Pivotal CRM integrates with the following:

  • Siebel
  • Amdocs/Clarify
  • SAP
  • Salesforce.com
  • Remedy
  • Onyx
  • Amazon Web Services
  • Qlikview Analytics

Likewise, Pivotal CRM has an extensive API library that can be configured to integrate with almost any CRM system to streamline setup costs. The API also allows for integration of the CRM’s user details, case background, process linkage, email response synchronization, SSO and other standard CRM data fields.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Features

Available Features

Pivotal CRM FEATURES

  • Sales Force Automation
  • Marketing Automation
  • Service Automation
  • Partner Automation
  • Mobile CRM

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Page

Pricing Page

Learn more about Pivotal CRM pricing Learn more about CustomerICare pricing
Company's Address

Company's Address

4325 Alexander Drive Suite 100
Alpharetta, GA 30022-3740
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Plans

Available Plans

Pivotal CRM pricing is available by quote only. Contact the vendor.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Popular Clients

Popular Clients

AAA, ahlsell, AXA Insurance, Hammond Group, Manufacturers Association of Central New York Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should note that while both CustomerICare and Pivotal CRM may offer an excellent set of features every software may be created for a different company size. If you are studying different apps you should pay attention to a business size they are catering to. Specific features may scale up effectively for big enterprises but if you run a small or medium company it’s usually better to refrain paying for customized features that you might never use.