Compare PhoneBurner vs. CustomerICare

You have such a huge number of Customer Support Software choices in today’s state of that industry that selecting the best product is often frustrating. On our comparison page, we let you examine the functions, pricing terms, available plans, and more details of CustomerICare and PhoneBurner. You can evaluate their score (7.0 for CustomerICare vs. 8.3 for PhoneBurner) and user satisfaction level (85% for CustomerICare vs. 100% for PhoneBurner). The scores and ratings give you a general idea how both of these software products perform. Additionally, check if the software can integrate with your current business apps to ensure greater productivity. We know that not all companies have enough time to test a wide range of various services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Samanage.
Product

PhoneBurner

VS

CustomerICare

VS

PhoneBurner screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.3 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Pricing

Pricing

$67.50

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

PhoneBurner is a power dialer and sales acceleration solution that greatly increases productivity over the phone without additional software.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Support Types

Support Types

Phone Live Support
Phone Live Support
Supported Integrations

Supported Integrations

PhoneBurner is an open API system, which means you can connect it to literally any third-party system or application. At the moment, the company offers a streamlined integration with Salesforce Sales Cloud.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Phone Number

Phone Number

+1-888-369-9131 8943048148
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Page

Pricing Page

Learn more about PhoneBurner pricing Learn more about CustomerICare pricing
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact Address

Contact Address

PhoneBurner, Inc
999 Corporate Drive, Suite #255
Ladera Ranch, CA 92694
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Features

Available Features

PhoneBurner FEATURES

  • Auto-dialer dials your leads for you one after another
  • Call tracking, reporting, and analytics
  • For outbound call centers
  • Included CRM + Salesforce integration and API
  • Instantly send personalized emails
  • Real-time alerts of email opens, attachment views and more
  • View call and session statistics
  • Voice Mail instantly leaves a pre-recorded voice mail

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Prominent Customers

Prominent Customers

Empower Network, Coldwell Banker, Farmers Insurance, Remax Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Email

Contact Email

support@phoneburner.com sales@customericare.com
Available Plans

Available Plans

PhoneBurner offers two hour-based enterprise pricing plans, and a number of volume pricing discounts. Give the details a look, and select the best option for your company:

7.5 Hours – $67.50/month

  • 450 rollover minutes
  • Instantly drop voicemails
  • Instantly send emails
  • Built in CRM (+Salesforce integration)
  • Advanced search, sort, and tags
  • Custom dispositions
  • Dial-session Google search
  • Personal “do-no-call” list
  • Local ID (optional extra)
  • Phone support

Unlimited Hours – $149/month

  • All you can dial
  • Instantly drop voicemails
  • Instantly send emails
  • Built in CRM (+Salesforce integration)
  • Advanced search, sort, and tags
  • Custom dispositions
  • Dial-session Google search
  • Personal “do-no-call” list
  • Local ID (optional extra)
  • Use your own email server
  • Call recording
  • SmartSender trackable attachments
  • SmartSender with retargeting
  • Phone support

With PhoneBurner volume pricing you get discounts on 3 accounts or more. Unlimited usage per seat.

  • 3 Seats – $371.01/month (17% discount)
  • 5 Seats – $558.75/month (25% discount)
  • 10 Seats – $1043/month (30% discount)
  • 20 Seats- $1788/month (40% discount)
  • 50 Seats – $3725/month (50% discount)

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Languages

Languages

English English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Please note that even though both CustomerICare and PhoneBurner may offer an excellent array of features every software could be created for a different business size. If you are studying different apps you may want to give some attention to a company type they are catering to. Specific functionalities could scale up with no problem for huge enterprises but if you have a small or mid-sized business it’s frequently better to refrain paying for complex features that you may never use.