Compare CustomerICare vs. PHC FX

With various functions, pricing, details, and more to check, determining the best CRM Software for your organization is challenging. But by working with our system, you can easily match the features of CustomerICare and PHC FX including their general SmartScore, respectively as: 7.0 and 6.6 for overall score and 85% and 100% for user satisfaction. You can also assess them feature by feature check out which application is a more effective fit for your company. Remember to use a trial version first before subscribing to experience how the program can help you in real scenarios. Our experts made sure to review all popular Customer Support Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Samanage, Freshdesk.
Software

CustomerICare

VS

PHC FX

VS

CustomerICare screenshot PHC FX screenshot
Pricing Details

Score

Our Score

7.0 ?

Our Score

6.6 ?

Client Experience

Client Experience

Client Experience

85% ?

Client Experience

100% ?

Price

Price

$22

$49.76

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

Guide your web visitors and nurture them to become leads and make more conversions.
Designed to provide the best business solutions, PHC FX is a complete business solution that offers a wide range of functionality at an affordable price.
Useful Links
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about PHC FX pricing
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Freelancers
Integrations

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

None indicated.

Contact No.

Contact No.

8943048148 +44 207 608 5057
Languages Supported

Languages Supported

English English
Contact Email

Contact Email

sales@customericare.com
Available Features

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

PHC FX FEATURES

  • Control Leads and Opportunities
  • Dedicated Support Email
  • Create discounts for each customer or item
  • Favorite and recent actions
  • Complete Customer Management
  • Quick links and recent forms
  • Deduct Tax Automatically
  • Access all your analytics, metrics everywhere
  • Dialogue Time Control
  • Simultaneous Users
  • Data Import
  • Multi-company
  • Ticket Management
  • Create invoices according to your needs
  • Discount tables by customer type/item type
  • Complete integration between products
  • Split Payments
  • Sales Team Management
  • Manage your Documents Online
  • Multilingual
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Mac
Pricing Info

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Here are the PHC FX cost details:

PHC FX (Business) offers free trial and subscription versions. For the subscription version, you can choose an annual plan or pay on a monthly basis.

Net edition
£31.71 per month ($49.76) annual billing: Includes 2 Users + Database 500 Mb) – Additional User £11.97 ; Database 500Mb £6.3

  • Manage your business: Customers, Suppliers, Stocks, Products, Banking, Bank Accounts
  • Any and All Invoicing Documents
  • Profitability Analytics and Metrics

Max edition

£50.12 per month ($78.65) annual billing: Includes 2 Users + Database 500 Mb) – Additional User £20.9 ; Database 500Mb £6.3

  • Manage your business: Customers, Suppliers, Stocks, Products, Banking, Bank Accounts
  • Any and All Invoicing Documents
  • Profitability Analytics and Metrics
  • Checks
  • Compound Products
  • Control Bad Credit
  • Discounts
  • Discounts

The price of a PHC FX system includes:

  • Unlimited Traffic
  • Knowledge Base
  • Independent Training
  • Datacenter Host
  • Interactive Manuals
  • Security and Backups
  • Upgrades

 

Customer Support

Customer Support

Phone Live Support
Phone Live Support
Ticket Training
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Adobe Portugal, Microsoft Portugal, Wiz Interactive, N2K, Sunergetic, Gumelo
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Suite LP23252
Lower Ground Floor
145-157 St John Street
London
EC1V 4PW
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QUICK LINKS

QUICK LINKS

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Please pay attention to the fact that while both CustomerICare and PHC FX may offer a reliable set of features every service might be designed for a different company size. If you are analyzing various solutions you may want to focus on a company type they are catering to. Certain elements might scale up efficiently for huge enterprises but if you own a small or mid-sized company it’s frequently better to refrain paying for customized functionalities that you may never use.