Compare PhaseWare Tracker vs. CustomerICare

Finding the best Customer Support Software for your organization is crucial to increasing your company’s efficiency. In our platform, it is simple to examine a wide range of solutions to see which one is the right software for your needs. Here you can match CustomerICare vs. PhaseWare Tracker and examine their overall scores (7.0 vs. 7.2, respectively) and user satisfaction rating (85% vs. 99%, respectively). You can even browse the details of rates, conditions, plans, capabilities, tools, and more, and decide which software offers more advantages for your business. In practice, choose the software that lets you to change the features and price terms to match your company growth or lack of it. Right now, the most popular products in our Customer Support Software category are: LiveAgent, Samanage, Freshdesk.
Comparison

PhaseWare Tracker

VS

CustomerICare

VS

PhaseWare Tracker screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.2 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

85% ?

Price

Price

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

PhaseWare Tracker is a customer support platform that enables businesses to streamline their workflows.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Details

Pricing Details

Learn more about PhaseWare Tracker pricing Learn more about CustomerICare pricing
Popular Clients

Popular Clients

Dexter + Chaney, PropertyInfo, American Messaging, Sacramento Public Library Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Features

Available Features

PhaseWare Tracker FEATURES

  • Multi-channel support
  • Email Integration
  • Issues Tracking
  • CRM
  • Knowledgebase
  • Robust Searching
  • Multi-Tasking
  • Visual Workflows
  • Reporting
  • Mobile

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Vendor Email

Vendor Email

Info@PhaseWare.com sales@customericare.com
Company Size

Company Size

Small Business | Freelancers Small Business | Large Enterprises | Medium Business
Company's Address

Company's Address

1700 N. Redbud Blvd, Suite 190
McKinney, Texas 75069
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Languages

Languages

USA, Canada International
Customer Support

Customer Support

Phone
Training
Phone Live Support
Contact Phone

Contact Phone

(866).390.3492 8943048148
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Integrations

Integrations

PhaseWare Tracker supports integration with Miscrosoft Outlook.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Info

Pricing Info

Contact PhaseWare directly to get more information about the pricing of PhaseWare Tracker. Users can also try a free trial por request a live demo.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, information and reviews that we shared in this comparison were taken from official vendor websites, promotional materials available online, real-life experience from real clients as well as our own hands-on use of each solution by an expert. We pay a lot of attention to comprehensively study every product, as a result we not only test it internally, but we also compare our observations with views of other people from the SaaS community.