Compare PhaseWare Tracker vs. CustomerICare

Various organizations demand different types of Customer Support Software. To find out which one meets your needs, think about assessing various solutions feature by feature along with their conditions and costs. Furthermore, you may get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system. The results are: CustomerICare (7.0) vs. PhaseWare Tracker (7.2) for overall quality and functionality; CustomerICare (85%) vs. PhaseWare Tracker (99%) for user satisfaction rating. Check out their strong and weak points and decide which software is a more sensible choice for your company. An effective, simple tactic is to note down the pros and cons of both services next to each other and check which solution comes on top. Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three deserved our special attention: Samanage, Freshdesk, Zendesk.
Software

PhaseWare Tracker

VS

CustomerICare

VS

PhaseWare Tracker screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

7.2 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

85% ?

Cost

Cost

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

PhaseWare Tracker is a customer support platform that enables businesses to streamline their workflows.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Contact Email

Contact Email

Info@PhaseWare.com sales@customericare.com
Supported Integrations

Supported Integrations

PhaseWare Tracker supports integration with Miscrosoft Outlook.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Popular Clients

Popular Clients

Dexter + Chaney, PropertyInfo, American Messaging, Sacramento Public Library Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Languages

Available Languages

English English
Client Types

Client Types

Small Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact Phone

Contact Phone

(866).390.3492 8943048148
Available Support

Available Support

Phone
Training
Phone Live Support
Vendor's Address

Vendor's Address

1700 N. Redbud Blvd, Suite 190
McKinney, Texas 75069
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Features

Available Features

PhaseWare Tracker FEATURES

  • Multi-channel support
  • Email Integration
  • Issues Tracking
  • CRM
  • Knowledgebase
  • Robust Searching
  • Multi-Tasking
  • Visual Workflows
  • Reporting
  • Mobile

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Details

Pricing Details

Learn more about PhaseWare Tracker pricing Learn more about CustomerICare pricing
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Info

Pricing Info

Contact PhaseWare directly to get more information about the pricing of PhaseWare Tracker. Users can also try a free trial por request a live demo.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Compare Products

Compare Products

Compare with VCC Live
Compare with ZupportDesk
Compare with Communifire
Compare with Yoummday
Compare with Get Satisfaction
Compare with JitBit HelpDesk
Compare with Bazaarvoice Connections
Compare with Live2Support
Compare with Pindrop
Compare with Avatar Dialler
Compare with SalezShark
Compare with Maximizer CRM
Compare with CrazyCall
Compare with Freshservice
Compare with Appcues
Compare with SysAid
Compare with ClickDesk
Compare with Track-It!
Compare with Workbooks
Compare with CloudBerry Remote Assistant
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

The apps analyzed on this page are only a small part of our full Customer Support Software category and you should remember that there may be better options out there. If you want to make sure you make the wisest choice for your business we definitely suggest that you analyze more products first. You may also want to check out our top 10 Customer Support Software ranking to see which solutions are currently the highest-rated ones and leaders in the market.