Compare Parature vs. CustomerICare

You have such a huge number of Customer Support Software options in today’s state of that industry that deciding on the best product may be confusing. On our comparison page, you can easily examine the features, terms and conditions, available plans, and more details of CustomerICare and Parature. You can also evaluate their score (7.0 for CustomerICare vs. 7.2 for Parature) and user satisfaction level (85% for CustomerICare vs. 98% for Parature). The scores and ratings give you a solid idea how these two software products perform. Moreover, check if the software can integrate with your current business apps to guarantee greater productivity. Those of you who want to save some time or want a Customer Support Software suggestion from our team might want to try out these top choices for this year: Zendesk, Freshdesk, Salesforce Essentials.
Product

Parature

VS

CustomerICare

VS

Parature screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

7.2 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

85% ?

Price

Price

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Microsoft’s Parature platform helps to build knowledge, provide self-service support, and manage multi-channel interactions.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
List of Features

List of Features

Parature FEATURES

  • Custom branded portal
  • Customer self-service portal
  • Customer surveys and feedback
  • Guided workflows and actions
  • Integrated live chat tool
  • Knowledgebase search/suggest
  • Mobile support portal
  • Multichannel interaction management
  • Multimedia-enhanced articles
  • Multi-site content publishing options
  • Parature Facebook portal
  • Personalized support responses
  • Ratings and related topics
  • Search-optimized article content
  • SEO optimization portal
  • Social media support
  • Ticket management
  • Unified agent desktop
  • Unified knowledgebase

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Cost Details

Cost Details

Contact the vendor directly for a price quote. 

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Phone No.

Phone No.

(877) GO-PARATURE 8943048148
Email Address

Email Address

support@parature.com sales@customericare.com
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Page

Pricing Page

Learn more about Parature pricing Learn more about CustomerICare pricing
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Languages

Languages

English English
OS Supported

OS Supported

Windows
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Supported Integrations

Supported Integrations

Parature supports the following integrations:

  • Salesforce Sales Cloud
  • Microsoft Dynamics CRM Online
  • Twitter
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Prominent Customers

Prominent Customers

Coremetrics, Elsevier, ExtendMedia, Florida Virtual School, Hitachi Data Systems Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you select a product that you think will be an actual asset for your team you shouldn’t only limit yourself to what reviewers have to say about it. Quite frequently personal experience with the service may change, depending on your own goals and requirements. This is why in our reviews we also offer our User Satisfaction Rating for each product to give you an immediate overview of how real users of CustomerICare and Parature rate their experience with the solution. Our algorithm is based on complex analysis of product mentions on other sites, social media as well as blogs, so you will receive a full and credible picture of what other people think about every service. In this case CustomerICare has a total satisfaction rating at 85% while for Parature 98% of people claim they had a positive experience with it.