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Compare Outseta vs. CustomerICare

It’s a good idea to use our scoring system to help you get a general idea which CRM Software product is will work better for your business. For overall product quality, CustomerICare earned 7.0 points, while Outseta received 8.0 points. Meanwhile, for user satisfaction, CustomerICare scored 85%, while Outseta scored 100%. Specifics of their features, tools, supported platforms, customer support, and more are given below to give you a more correct review. Remember to purchase only the functions your company needs to avoid wasting resources for tools which are redundant. Our experts made sure to prepare reviews of all popular Business Process Management Software products available out there, but among all the ones we reviewed these three caught our special attention: Promapp, Nintex, bpm’online studio.
Software

Outseta

VS

CustomerICare

VS

Outseta screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Cost

Cost

$30

$22

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Outseta is the only all-in-one platform integrating subscription billing, email marketing, support, CRM, and reporting tools that reduces costs, maintenance, and helps SaaS start-ups get off the ground faster.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Pricing Page

Pricing Page

Learn more about Outseta pricing Learn more about CustomerICare pricing
Languages Supported

Languages Supported

English English
Available Features

Available Features

Outseta FEATURES

  • Email Broadcasts
  • Drip Email Campaigns
  • Customer Support Ticketing System
  • Subscription and Billing Tools
  • CRM
  • Knowledgebase
  • Complete Account Records
  • Recurring Billing Platform
  • Track SaaS Key Metrics

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Integrations

Available Integrations

Outseta integrates with the following business systems and applications:

  • Hubspot CRM
  • Pipedrive
  • MailChimp
  • Drip
  • Zendesk
  • Intercom
  • Groove
  • Recurly
  • Chargify
  • Chart Mogul
  • Baremetrics
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Customer Support

Customer Support

Live Support
Ticket Training
Phone Live Support
Types of Customers

Types of Customers

Small Business | Freelancers Small Business | Large Enterprises | Medium Business
Phone No.

Phone No.

8943048148
Contact Email

Contact Email

geoff@outseta.com sales@customericare.com
Contact Address

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Info

Pricing Info

Outseta offers a free plan for single users, as well as a single enterprise pricing plan for team. Give the details a look, and make your purchase:

Free

  • 1 User
  • 500 Contacts
  • CRM
  • Email broadcasts
  • Drip email campaigns
  • Customer support ticketing system
  • Knowledgebase
  • Subscription billing
  • SaaS metrics & reporting

Paid Plan – $40/month/additional user or $30/month/additional user (annual billing)

  • All features
  • 2000 contacts per additional user

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and opinions that we provided in this comparison were collated from official company sites, marketing content available online, real-life experience from real users as well as our own direct use of every app by a professional reviewer. We put a lot of effort to thoroughly study each solution, therefore we not only examine it internally, but we also match our observations with opinions of other members from the B2B community.