Compare CustomerICare vs. Orchard Collaboration

You have such a wide range of Customer Support Software alternatives in today’s state of that industry that deciding on the best product may be frustrating. On our comparison page, we let you assess the functions, pricing terms, available plans, and more details of CustomerICare and Orchard Collaboration. You can assess their score (7.0 for CustomerICare vs. 7.3 for Orchard Collaboration) and user satisfaction level (85% for CustomerICare vs. 97% for Orchard Collaboration). The scores and ratings provide you with an overall idea how these two software products perform. Moreover, check if the software can integrate with your current business apps to promote greater productivity. Our team put a lot of effort to review all popular Customer Support Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Samanage, Freshdesk, LiveAgent.
Product

CustomerICare

VS

Orchard Collaboration

VS

CustomerICare screenshot Orchard Collaboration screenshot

Score

Our Score

7.0 ?

Our Score

7.3 ?

Client Experience

Client Experience

85% ?

Client Experience

97% ?

Pricing

$22

Free

Price Scheme

Monthly payment | Quote-based Free
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Detailed Review

Overview

Guide your web visitors and nurture them to become leads and make more conversions.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.

Available Support

Phone Live Support
Training

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business

Pricing Page

Learn more about CustomerICare pricing Learn more about Orchard Collaboration pricing

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac
Web-based
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Languages

International International

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland

Email Address

sales@customericare.com info@orchardcollaboration.com

Phone Number

8943048148

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Orchard Collaboration is a system available completely for free.

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

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No Customer Support Software will be able to solve all the needs of a specific team. While main features of CustomerICare and Orchard Collaboration are obviously a priority you should also thoroughly explore the integrations offered by every app. Very often your team will already be working with other types of B2B software in your company and it’s much better to select services that integrate well with each other. That way you will be able to be certain of an effortless exchange of data between your teams and software used, which can considerably reduce time wasted on migrating between one service and the other.