Compare Orchard Collaboration vs. CustomerICare

Today’s corporations look for the best Customer Support Software product to keep on being competitive. On this page we help you with choosing the best software, by allowing you to evaluate CustomerICare and Orchard Collaboration down to the very details of their individual modules. You may as well make use of our total scoring values, which rate the software overall quality and performance. CustomerICare got a 7.0 score, while Orchard Collaboration has a score of 7.3. Likewise, you can compare their general user satisfaction rating: 85% (CustomerICare) against 97% (Orchard Collaboration). Keep in mind to select the software that best addresses your most crucial needs, not the software with the higher number of features. At this time, the most popular services in our Collaboration Software category are: Wrike, Asana, dapulse.
Product

Orchard Collaboration

VS

CustomerICare

VS

Orchard Collaboration screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

7.3 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

85% ?

Cost

Cost

Free

$22

Pricing Type

Pricing Type

Free Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Info

Pricing Info

Orchard Collaboration is a system available completely for free.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Features

Available Features

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Details

Pricing Details

Learn more about Orchard Collaboration pricing Learn more about CustomerICare pricing
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Company Email

Company Email

info@orchardcollaboration.com sales@customericare.com
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Phone Number

Phone Number

8943048148
Support Types

Support Types

Training
Phone Live Support
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Integrations

Integrations

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages Supported

Languages Supported

English English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t expect just a wide array of functionalities and flexible pricing packages from a well-known Customer Support Software. Almost as essential as core features is a quality customer support. You want to guarantee that in a situation where you have any questions about CustomerICare or Orchard Collaboration, or you face some problems, or perhaps you’ll want to ask for a certain change or feature beneficial to your business you can count on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you can profit from individual training or at least a knowledge base you can use.