Compare Oracle Sales Cloud vs. CustomerICare

Purchasing the proper CRM Software product is as easy as comparing the solid and poor characteristics and terms offered by CustomerICare and Oracle Sales Cloud. Here it's also possible to match their general scores: 7.0 for CustomerICare vs. 8.9 for Oracle Sales Cloud. Or you can look at their general user satisfaction rating, 85% for CustomerICare vs. N/A% for Oracle Sales Cloud. We suggest that you take some time to analyze their differences and decide which one is the better alternative for your business. Moreover. remember to factor in your company’s or industry’s special circumstances, such as, a multilingual solution for a global staff or a mobile app to help you work in the field. In case you you have to quickly find the more reliable CRM Software according to our review team we advise you take a look at these solutions: Zendesk, Freshdesk, HubSpot CRM.
Comparison

Oracle Sales Cloud

VS

CustomerICare

VS

Oracle Sales Cloud screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.9 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

85% ?

Pricing

Pricing

$65

$22

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Oracle Sales Cloud is a customer relationship management solution that offers capabilities and features enabling companies to significantly grow through accelerated sales.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Supported Integrations

Supported Integrations

Oracle Sales Cloud integrates with the following business systems and applications:

  • MS Outlook
  • IBM Notes
  • Gmail
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Plans

Available Plans

Oracle Sales Cloud offers four SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select the most suitable plan for your business:

Professional Edition – from $65/user/month

  • CX Core
  • Mobile App for Smartphones and Tablets
  • Sales Analytics
  • Revenue Forecasting
  • Sales Catalog
  • Campaigns
  • Configuration and Customization Toolset
  • One Test Environment

Standard Edition – from $100/user/month

  • All Professional Edition features
  • Oracle Sales Cloud for Outlook
  • Territory Management
  • Customer Data Management

Enterprise Edition – from $200/user/month

  • All Standard Edition features
  • Unit Forecasting
  • Oracle Mobilytics
  • Mobile App Designer
  • Incentive Compensation
  • Quota Management
  • Oracle Sales Cloud for IBM Notes
  • Oracle Sales Cloud for Gmail
  • Sales Predictor
  • Content Sharing with Sales Lightbox

Premium Edition – from $300/user/month

  • All Enterprise Edition features
  • Whitespace Analysis
  • Oracle Voice
  • Enterprise Contracts

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Vendor's Address

Vendor's Address

Oracle Corporation
500 Oracle Parkway
Redwood Shores, CA 94065
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
List of Features

List of Features

Oracle Sales Cloud FEATURES

  • Sales Force Automation
  • Unified Sales and Service
  • Track and Manage Service Issues
  • Service Request Analytics
  • Sales Performance Management
  • Partner Relationship Management
  • Customer Data Management
  • Unified CX Platform

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Phone Number

Phone Number

+1-800-633-0738 8943048148
Vendor Email

Vendor Email

sales@customericare.com
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Italy, Portugal English
Pricing Page

Pricing Page

Learn more about Oracle Sales Cloud pricing Learn more about CustomerICare pricing
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Prominent Customers

Prominent Customers

Arin Innovation, Hitachi, Atradius Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as crucial as functionalities and user support responsiveness are pricing plans provided by CustomerICare and Oracle Sales Cloud. While price should not be the sole aspect it’s surely a significant thing to think about. You should expect a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up every time your company grows. Make sure you don’t pick plans that include advanced functionalities that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can usually count on discounts. You should also give a chance to a free trial or demo of every app to spend at least some time using it. It’s a valuable experience that doesn’t ask you to spend any money and provides you with a reliable overview of what it feels like to work with CustomerICare and Oracle Sales Cloud.