Compare NterAKT vs. CustomerICare

The perfect CRM Software is a service that can address your company’s specific demands. It’s easy to find which choice is best suited for your enterprise if you compare numerous products before you decide which one is the best. For example, CustomerICare and NterAKT are scored at 7.0 and 8.0, respectively, for general quality and performance. Similarly, CustomerICare and NterAKT have a user satisfaction rating of 85% and 100%, respectively, which shows the general satisfaction they get from customers. Better yet, reach put to an existing customer of the software and ask for their comments regarding the software in question. Our experts made sure to prepare reviews of all popular Customer Support Software solutions offered on the market, but among them these three deserved our special attention: Samanage, LiveAgent, Freshdesk.
Product

NterAKT

VS

CustomerICare

VS

NterAKT screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Cost

Cost

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

NterAKT by RapidValue is a digital customer engagement suite that enhances end-customer experience, attracts customers, and increases loyalty.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Contact Phone

Contact Phone

+1 925-398-3344 8943048148
Features

Features

NterAKT FEATURES

  • nGage Module
  • Interactive Dashboard
  • Delight Meter
  • Control Center
  • Digital Customer Insight Management
  • Questionnaires
  • User Ratings
  • Customized Ratings
  • nAble Module
  • Digital Product Catalog
  • Social Integration
  • Order Management
  • Seamless Navigation
  • Inventory Details
  • Predictive Analytics
  • nAide Module
  • Real-time Content Sharing
  • Quiz
  • Contests
  • Dynamic Leaderboard
  • Staff Feedback and Evaluation
  • Rewards System
  • Dynamic Assignments

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Plans

Pricing Plans

Pricing information is available upon request. Contact the vendor directly to get a quote for your company.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Address

Contact Address

7901 Stoneridge Drive Suite #225,
Pleasanton, CA 94588
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact Email

Contact Email

sales@customericare.com
Supported Integrations

Supported Integrations

NterAKT integrates seamlessly with different CRMs, loyalty systems, and Point-of-Sale (POS).

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Languages Supported

Languages Supported

USA, UK, Canada, India International
Popular Clients

Popular Clients

Nike, Puma, US Polo Assn., Helios, William Penn Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Details

Pricing Details

Learn more about NterAKT pricing Learn more about CustomerICare pricing
Company Size

Company Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Product Comparisons

Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you select a software that you think will work best for your business you shouldn’t simply limit yourself to what reviewers have to say about it. Very often individual experience with the solution will vary, depending on your own preferences and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every service to give you a quick impression of how real users of CustomerICare and NterAKT rate their experience with the service. Our algorithm is built around advanced analysis of product appearances on other websites, social media as well as blogs, so you are going to get a complete and reliable landscape of what other clients think about each solution. In this example CustomerICare has a total satisfaction rating at 85% while for NterAKT 100% of users say they had an enjoyable experience with it.