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Compare CustomerICare vs. Nimble

Finding the suitable CRM Software product is as straightforward as comparing the solid and poor functions and terms offered by CustomerICare and Nimble. Here you can also match their overall scores: 7.0 for CustomerICare vs. 9.4 for Nimble. Or you can look at their general user satisfaction rating, 85% for CustomerICare vs. 93% for Nimble. We suggest that you spend some time to review their specific functions and figure out which one is the better alternative for your company. Moreover. keep in mind to take into account your company’s or industry’s unique case, for example, a multilingual app for a global team or a mobile version to help you work away from your office. We did our best to review all popular Customer Support Software solutions available out there, but among all the ones we reviewed these three deserved our special attention: Salesforce Essentials, Zendesk, Freshdesk.
Comparison

CustomerICare

VS

Nimble

VS

CustomerICare screenshot Nimble screenshot
Pricing Details

Total Score

Our Score

7.0 ?

Our Score

9.4 ?

Client Experience

Client Experience

Client Experience

85% ?

Client Experience

93% ?

Price

Price

$22

$9

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment
Full Review

Full Review

Overview

Overview

Guide your web visitors and nurture them to become leads and make more conversions.
Nimble is a software tool that allows you to combine your contacts, email, social, activities, and follow-ups in one place.
Easy Links
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
iPhone/iPad
Mac
Web-based
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Phone No.

Phone No.

8943048148
List of Features

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Nimble FEATURES

  • Best Contact Management for a multi-channel, noisy world
  • The All-Inclusive Contact Record of the platform is rich in detail
  • Automagic contact import—just enter email and see the magic unfold
  • Social Listening and Engagement = New Leads
  • Share effortlessly with employees or teams
  • Categorize with the tool’s handy Tags and Searches
  • Search all social media streams right from Nimble
  • “Last Contacted” Feature allowing you to stay in touch
  • Schedule events as well as coordinate calendars
  • User-friendly, Easy-to-Manage Deals
  • Daily “Today” Page—Your roadmap for the day
  • Extend Nimble with more than a hundred integrated worktools
  • “Signals”—Check who’s talking about you
  • Set reminders: You can touch base regularly to establish relationships
  • One screen has all the contact history you need
  • A truly unified inbox, which includes social communications
  • Nimble solution has a laser focus on your actionable insights
  • Sales Pipeline tracking and reporting
  • Assign tasks to yourself, employees, and team members
  • Automatically integrate various parts of your business life
Contact Address

Contact Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
2043 Colorado Avenue, Suite B
Santa Monica, CA 90404
USA
Available Languages

Available Languages

English English
Supported Integrations

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Nimble integrates with the following business systems and applications:

  • Freshdesk
  • Desk.com
  • Zoho CRM
  • Xero
  • Quote Roller
  • Talkdesk
  • ActiveCampaign
  • WebMerge
  • PieSync
  • MailChimp
  • Hubspot
  • Hootsuite
  • Wufoo
  • Rapportive
  • Import2
  • Zapier
  • Aweber Communications
  • Constant Contact
  • Evernote
  • Freshbooks
  • Google Contacts
  • GoToWebinar
  • Harvest
  • HipChat
  • Hoiio
  • Magento
  • Podio
  • QuickBooks
  • Salesforce
  • Shopify
  • Zero
  • Zendesk
  • SugarCRM
  • Sales Logix
  • Sage Act!
  • Nutshell
  • Netsuite
  • Highrise
  • Batch Book
  • Nimble for Outlook
  • RightSignature
  • Edocr
  • SocialBro
  • Mad Mimi
  • Twtrland
  • Leaderboarded
  • Clickdesk
  • Kevy
  • RChili
  • Talkdesk
  • WebMarge
  • INinbox
  • PandaDox
  • UnDupe
Vendor Email

Vendor Email

sales@customericare.com info@nimble.com
Pricing Plans

Pricing Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Nimble Contact – $12/user per month or $9/user per month (billed annually)

  • Contact Management for Teams
  • Storage: 1 GB/User
  • Nimble Prospector: 10 credits/user/month
  • Email Templates: 3/user
  • Unified Message Inbox
  • Today Page Dashboard
  • Contact Management
  • Activity and Task Management
  • Nimble Smart Contacts App
  • Calendar Sync
  • Social Profile Match
  • Individual Email Tracking
  • Included Integrations
  • Email Signature Capture
  • Mobile Business Card Scanner
  • 5,000 Contact Records
  • Up to 5 User Licenses
  • Email Message Syncing 30 day rolling storage
  • 5,000 Records Import Contact Limit
  • 5 Custom Fields
  • 10 Saved Search Segments

Nimble Business – $25/user per month or $19/user per month (billed annually)

  • Social Sales & Marketing CRM
  • Storage: 2 GB/User
  • Nimble Prospector: 25 credits/user/month
  • Group Messages: 100/user/day
  • Unlimited Email Templates
  • Unified Message Inbox
  • Deal Pipeline Management
  • Sales Forecasts & Reports
  • Social Media Signals
  • Today Page Dashboard
  • Contact Management
  • Activity and Task Management
  • Nimble Smart Contacts App
  • Calendar Sync
  • Social Profile Match
  • Individual Email Tracking
  • Included Integrations
  • Email Signature Capture
  • Mobile Business Card Scanner
  • 25,000 Contact Records
  • Unlimited User Licenses
  • Unlimited Email Message Syncing
  • Unlimited Import Contact
  • Unlimited Custom Fields
  • API
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Nimble pricing
Types of Support

Types of Support

Phone Live Support
Live Support
Ticket Training
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens aBIZinaBOX, WebbROI, Socialink, Strategic Capital Consulting Co, LLC
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should note that even though both CustomerICare and Nimble may provide a top quality array of features each product might be aimed at a different company size. If you are studying different apps you should focus on a company type they are aimed at. Specific functionalities could scale up efficiently for big enterprises but if you own a small or mid-sized business it’s frequently better to avoid paying for complex features that you may never have a chance to use.