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Compare CustomerICare vs Nimble

What is better CustomerICare or Nimble? Examining products to get the best CRM Software doesn't have to be complicated. On our review platform, it is possible to match CustomerICare and Nimble and quickly evaluate their distinct features. We allow you to examine their functions, supported devices, support service, pricing, terms, and much more.

You can also review their overall score (7.0 for CustomerICare vs. 9.4 for Nimble) and overall customer satisfaction level (85% for CustomerICare vs. 93% for Nimble). Spend some time and review your best choices and find out which one is best for your company. Similarly, you have to consider the software company’s business viability; are they reliable and will they still be operating in a few years time?

We know that not all businesses have enough time to try out a large number of different services, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 85%

Pricing

Starting from $22

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Guide your web visitors and nurture them to become leads and make more conversions.

Company Email

sales@customericare.com

Contact No.

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Best Contact Management for a multi-channel, noisy world
  • The All-Inclusive Contact Record of the platform is rich in detail
  • Automagic contact import—just enter email and see the magic unfold
  • Social Listening and Engagement = New Leads
  • Share effortlessly with employees or teams
  • Categorize with the tool’s handy Tags and Searches
  • Search all social media streams right from Nimble
  • “Last Contacted” Feature allowing you to stay in touch
  • Schedule events as well as coordinate calendars
  • User-friendly, Easy-to-Manage Deals
  • Daily “Today” Page—Your roadmap for the day
  • Extend Nimble with more than a hundred integrated worktools
  • “Signals”—Check who’s talking about you
  • Set reminders: You can touch base regularly to establish relationships
  • One screen has all the contact history you need
  • A truly unified inbox, which includes social communications
  • Nimble solution has a laser focus on your actionable insights
  • Sales Pipeline tracking and reporting
  • Assign tasks to yourself, employees, and team members
  • Automatically integrate various parts of your business life

Pricing Info

Nimble Contact – $12/user per month or $9/user per month (billed annually)

  • Contact Management for Teams
  • Storage: 1 GB/User
  • Nimble Prospector: 10 credits/user/month
  • Email Templates: 3/user
  • Unified Message Inbox
  • Today Page Dashboard
  • Contact Management
  • Activity and Task Management
  • Nimble Smart Contacts App
  • Calendar Sync
  • Social Profile Match
  • Individual Email Tracking
  • Included Integrations
  • Email Signature Capture
  • Mobile Business Card Scanner
  • 5,000 Contact Records
  • Up to 5 User Licenses
  • Email Message Syncing 30 day rolling storage
  • 5,000 Records Import Contact Limit
  • 5 Custom Fields
  • 10 Saved Search Segments

Nimble Business – $25/user per month or $19/user per month (billed annually)

  • Social Sales & Marketing CRM
  • Storage: 2 GB/User
  • Nimble Prospector: 25 credits/user/month
  • Group Messages: 100/user/day
  • Unlimited Email Templates
  • Unified Message Inbox
  • Deal Pipeline Management
  • Sales Forecasts & Reports
  • Social Media Signals
  • Today Page Dashboard
  • Contact Management
  • Activity and Task Management
  • Nimble Smart Contacts App
  • Calendar Sync
  • Social Profile Match
  • Individual Email Tracking
  • Included Integrations
  • Email Signature Capture
  • Mobile Business Card Scanner
  • 25,000 Contact Records
  • Unlimited User Licenses
  • Unlimited Email Message Syncing
  • Unlimited Import Contact
  • Unlimited Custom Fields
  • API

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

aBIZinaBOX, WebbROI, Socialink, Strategic Capital Consulting Co, LLC

Integrations

Nimble integrates with the following business systems and applications:

  • Freshdesk
  • Desk.com
  • Zoho CRM
  • Xero
  • Quote Roller
  • Talkdesk
  • ActiveCampaign
  • WebMerge
  • PieSync
  • MailChimp
  • Hubspot
  • Hootsuite
  • Wufoo
  • Rapportive
  • Import2
  • Zapier
  • Aweber Communications
  • Constant Contact
  • Evernote
  • Freshbooks
  • Google Contacts
  • GoToWebinar
  • Harvest
  • HipChat
  • Hoiio
  • Magento
  • Podio
  • QuickBooks
  • Salesforce
  • Shopify
  • Zero
  • Zendesk
  • SugarCRM
  • Sales Logix
  • Sage Act!
  • Nutshell
  • Netsuite
  • Highrise
  • Batch Book
  • Nimble for Outlook
  • RightSignature
  • Edocr
  • SocialBro
  • Mad Mimi
  • Twtrland
  • Leaderboarded
  • Clickdesk
  • Kevy
  • RChili
  • Talkdesk
  • WebMarge
  • INinbox
  • PandaDox
  • UnDupe

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Nimble is a software tool that allows you to combine your contacts, email, social, activities, and follow-ups in one place.

Company Email

info@nimble.com

Contact No.

Company's Address

2043 Colorado Avenue, Suite B
Santa Monica, CA 90404
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

Both CustomerICare and Nimble were evaluated by a team of reliable B2B experts who prepared a detailed examination of all important aspects of every product. Their final score was calculated using our unique SmartScore algorithm that calculates an individual partial score to every component like: main functionalities, client support, mobile support, security, user satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only aspect important to a business so we do our best to pay attention to all facets of a app prior to calculating its final score.

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