Compare CustomerICare vs. Nicereply

Getting the perfect Customer Support Software for your business is vital to improving your company’s productivity. In our platform, it is simple to compare different solutions to see which one is the ideal software for your requirements. Here you can match CustomerICare vs. Nicereply and look at their overall scores (7.0 vs. 7.7, respectively) and user satisfaction rating (85% vs. 88%, respectively). It's also possible to analyze the details of rates, terms, plans, features, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, go for the business software that lets you to scale the features and pricing to complement your sales growth or lack of it. At this time, the leading services in our Customer Support Software category are: Samanage, LiveAgent, Freshdesk.
Comparison

CustomerICare

VS

Nicereply

VS

CustomerICare screenshot Nicereply screenshot
Pricing Details

Our Score

Our Score

7.0 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

85% ?

Client Experience

88% ?

Cost

Cost

$22

$19

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Guide your web visitors and nurture them to become leads and make more conversions.
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Useful Links
Customer Support

Customer Support

Phone Live Support
Phone
Ticket Training
Cost Details

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Nicereply offers three plans and a 30-day free trial on all accounts:

Beautiful

  • $99/month
  • 75 agents

Gorgeous

  • $49/month
  • 25 agents

Nice

  • $19/month
  • 5 agents
Contact No.

Contact No.

8943048148
Languages Supported

Languages Supported

International USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Company's Address

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Company Email

Company Email

sales@customericare.com contact@nicereply.com
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Nicereply pricing
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac
Web-based
Integrations

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:

  • A unique ticket ID in ticket URL
  • It has unique identifiers for agents, e.g. jack-daniels or 348592
  • It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.

Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.

Nicereply also works with email clients like Gmail and Outlook.

Available Features

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Nicereply FEATURES

  • Customers can rate and comment on emails from you
  • Detailed API
  • Detailed statistics on ratings
  • Integration with help-desk systems
  • Redirecting to arbitrary website after rating
  • Simple customization of rating page
Compare Alternatives

Compare Alternatives

Compare with Feedback Lite
Compare with Cayzu
Compare with HelloLeads
Compare with TeamSupport
Compare with Bazaarvoice Connections
Compare with Medallia
Compare with Spiceworks
Compare with VSLogger Unlimited
Compare with Bornevia
Compare with Desk.com
Compare with Freshservice
Compare with Tender Support
Compare with C2 ATOM
Compare with MightyCall
Compare with Casengo
Compare with EPIC
Compare with IdeaScale
Compare with CDMessenger
Compare with Live2Support
Compare with iTouchVision Customer Service
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

The software examined on this page are only a sliver of our complete Customer Support Software category and you should take into account that there could be better options available. If you want to make sure you make the wisest choice for your company we strongly encourage you to analyze more services first. You may also want to study our top 10 Customer Support Software ranking to see which products are now the best ones and leaders in the market.