Compare Nicereply vs. CustomerICare

Getting the appropriate Customer Support Software product is as straightforward as contrasting the good and weaker characteristics and terms offered by CustomerICare and Nicereply. Here you can also match their total scores: 7.0 for CustomerICare vs. 8.5 for Nicereply. Or you can check their general user satisfaction rating, 85% for CustomerICare vs. 88% for Nicereply. We suggest that you spend some time to review their differences and figure out which one is the better option for your business. Moreover. don’t forget to factor in your company’s or industry’s special circumstances, such as, a multilingual solution for a global staff or a mobile version to help you work on the go. At this time, the best products in our Customer Support Software category are: Salesforce Essentials, Zendesk, Freshdesk.
Product

Nicereply

VS

CustomerICare

VS

Nicereply screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

88% ?

Client Satisfaction

85% ?

Pricing

Pricing

$49

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Guide your web visitors and nurture them to become leads and make more conversions.
Easy Links
Pricing Info

Pricing Info

Nicereply offers three plans and a 30-day free trial on all accounts:

Mini

  • $49/month
  • 100 ratings received

Start

  • $99/month
  • 250 ratings received

Grow

  • $199/month
  • 1000 ratings received

Business

  • $299/month
  • 2500 ratings received

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Features

Features

Nicereply FEATURES

  • Customers can rate and comment on emails from you
  • Detailed API
  • Detailed statistics on ratings
  • Integration with help-desk systems
  • Redirecting to arbitrary website after rating
  • Simple customization of rating page

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Vendor's Address

Vendor's Address

Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Vendor Email

Vendor Email

contact@nicereply.com sales@customericare.com
Available Languages

Available Languages

English English
Supported Integrations

Supported Integrations

Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:

  • A unique ticket ID in ticket URL
  • It has unique identifiers for agents, e.g. jack-daniels or 348592
  • It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.

Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.

Nicereply also works with email clients like Gmail and Outlook.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Popular Customers

Popular Customers

Thomson Reuters, Asana, Optimizely, Xamarin Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Phone No.

Phone No.

8943048148
Pricing Details

Pricing Details

Learn more about Nicereply pricing Learn more about CustomerICare pricing
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QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which product will work best for your business it might be a good idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular a given app is and how large is its online presence. For example CustomerICare Twitter profile has currently 1144 followers. At the same time Nicereply Twitter is followed by 916 people.