Compare CustomerICare vs. Nicereply

Getting the perfect Customer Support Software for your business is vital to improving your company’s productivity. In our platform, it is simple to compare different solutions to see which one is the ideal software for your requirements. Here you can match CustomerICare vs. Nicereply and look at their overall scores (7.0 vs. 7.7, respectively) and user satisfaction rating (85% vs. 88%, respectively). It's also possible to analyze the details of rates, terms, plans, features, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, go for the business software that lets you to scale the features and pricing to complement your sales growth or lack of it. Right now, the most significant solutions in our Customer Support Software category are: Freshdesk, LiveAgent, Samanage.





Our Score

Our Score

7.0 ?

Our Score

8.5 ?

Client Experience

Client Experience

85% ?

Client Experience

88% ?




Price Scheme

Monthly payment | Quote-based Monthly payment

Detailed Review

Product Info

Guide your web visitors and nurture them to become leads and make more conversions.
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.

Customer Support

Phone Live Support
Ticket Training

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Nicereply offers three plans and a 30-day free trial on all accounts:


  • $99/month
  • 75 agents


  • $49/month
  • 25 agents


  • $19/month
  • 5 agents

Contact No.


Languages Supported

International USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ

Company Email

Pricing Details

Learn more about CustomerICare pricing Learn more about Nicereply pricing

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens Thomson Reuters, Asana, Optimizely, Xamarin

Available Devices



  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:

  • A unique ticket ID in ticket URL
  • It has unique identifiers for agents, e.g. jack-daniels or 348592
  • It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.

Popular help desk systems that you can connect with Nicereply:, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.

Nicereply also works with email clients like Gmail and Outlook.

Available Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Nicereply FEATURES

  • Customers can rate and comment on emails from you
  • Detailed API
  • Detailed statistics on ratings
  • Integration with help-desk systems
  • Redirecting to arbitrary website after rating
  • Simple customization of rating page

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The software examined on this page are only a sliver of our complete Customer Support Software category and you should take into account that there could be better options available. If you want to make sure you make the wisest choice for your company we strongly encourage you to analyze more services first. You may also want to study our top 10 Customer Support Software ranking to see which products are now the best ones and leaders in the market.