Compare NetSuite CRM vs. CustomerICare

With various functionalities, pricing, terms, and more to compare, determining the best CRM Software for your company is tricky. However by working with our system, it's easy to match the functions of CustomerICare and NetSuite CRM including their general SmartScore, respectively as: 7.0 and 8.9 for overall score and 85% and 100% for user satisfaction. You can also assess them feature by feature and see which application is a more effective fit for your business. Remember to get a free trial first before getting a plan to experience how the solution performs in real setting. Our team put a lot of effort to prepare reviews of all popular CRM Software services offered on the market, but among all the ones we reviewed these three deserved our special attention: Pipedrive, HubSpot CRM, Freshdesk.
Product

NetSuite CRM

VS

CustomerICare

VS

NetSuite CRM screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

8.9 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Cost

Cost

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

NetSuite CRM is a robust and powerful customer relationship management solution that boasts of providing companies complete 360-degree view of their customers.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Popular Clients

Popular Clients

EPEC Engineered Technologies, Thos. Baker, Lovesac Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Address

Contact Address

2955 Campus Drive, Suite 100
San Mateo, CA 94403-2511
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Company Email

Company Email

info@netsuite.com sales@customericare.com
Available Languages

Available Languages

English English
Phone No.

Phone No.

+1-877-638-7848 8943048148
Supported Integrations

Supported Integrations

NetSuite CRM integrates with the following business systems and applications:

  • G Suite
  • MailChimp
  • Pardot
  • Act-On
  • Gmail
  • Microsoft Outlook
  • EosCPQ
  • Capabiliti
  • Workato
  • Yammer
  • NetSuite OneWorld
  • ConnectLeader TeamDialer
  • LeadExec
  • CallidusCloud Commissions
  • Qontext
  • CallidusCloud CPQ
  • CloudCall Click
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Plans

Pricing Plans

Contact NetSuite CRM for enterprise pricing information and other product details. You can also submit a request for a demo or schedule a free consultation to see if the software is a perfect fit for your business.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Features

Features

NetSuite CRM FEATURES

  • Customer Management
  • Sales Forecasting
  • Time Tracking
  • Campaign Management
  • Email Marketing
  • Incentive Compensation
  • Opportunity Management
  • Lead Management
  • Real-Time Dashboards
  • Reporting and Analytics

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about NetSuite CRM pricing Learn more about CustomerICare pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, facts and reviews that we offered in this analysis were gathered from official company websites, advertising content available online, real-life experience from real users as well as our own everyday use of each app by a professional reviewer. We put a lot of effort to extensively study each product, therefore we not only study it ourselves, but we also correlate our findings with views of other people from the B2B community.