Compare NetSuite CRM vs. CustomerICare

If you wish to have a easy way to find out which CRM Software product is better, our exclusive method gives CustomerICare a score of 7.0 and NetSuite CRM a score of 9.7 for total quality and performance. At the same time, CustomerICare is rated at 85%, while NetSuite CRM is rated 100% for their user satisfaction level. You can also assess their product details, such as modules, tools, options, plans, costs, and others. Check if the application allows you to customize some of its funnels to guarantee the software complements your own business processes. We did our best to review all popular CRM Software services offered on the market, but among them these three caught our special attention: Insightly, Pipedrive, HubSpot CRM.
Product

NetSuite CRM

VS

CustomerICare

VS

NetSuite CRM screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.9 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Price

Price

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

NetSuite CRM is a robust and powerful customer relationship management solution that boasts of providing companies complete 360-degree view of their customers.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Vendor's Address

Vendor's Address

2955 Campus Drive, Suite 100
San Mateo, CA 94403-2511
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Prominent Customers

Prominent Customers

EPEC Engineered Technologies, Thos. Baker, Lovesac Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Vendor Email

Vendor Email

info@netsuite.com sales@customericare.com
Cost Details

Cost Details

Contact NetSuite CRM for enterprise pricing information and other product details. You can also submit a request for a demo or schedule a free consultation to see if the software is a perfect fit for your business.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact No.

Contact No.

+1-877-638-7848 8943048148
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about NetSuite CRM pricing Learn more about CustomerICare pricing
Supported Integrations

Supported Integrations

NetSuite CRM integrates with the following business systems and applications:

  • G Suite
  • MailChimp
  • Pardot
  • Act-On
  • Gmail
  • Microsoft Outlook
  • EosCPQ
  • Capabiliti
  • Workato
  • Yammer
  • NetSuite OneWorld
  • ConnectLeader TeamDialer
  • LeadExec
  • CallidusCloud Commissions
  • Qontext
  • CallidusCloud CPQ
  • CloudCall Click
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
List of Features

List of Features

NetSuite CRM FEATURES

  • Customer Management
  • Sales Forecasting
  • Time Tracking
  • Campaign Management
  • Email Marketing
  • Incentive Compensation
  • Opportunity Management
  • Lead Management
  • Real-Time Dashboards
  • Reporting and Analytics

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Languages

Languages

USA, UK, Canada, International International
Software Comparison

Software Comparison

Compare with MyFeelBack
Compare with Oracle CRM
Compare with Nimble
Compare with Business Card Reader for HubSpot CRM
Compare with LeadMaster CRM
Compare with Neon CRM
Compare with SimilarTech
Compare with NterAKT
Compare with Contactually
Compare with myfairtool
Compare with SutiCRM
Compare with Deskero
Compare with Vizury
Compare with Insight Stash
Compare with SherpaDesk
Compare with NterAKT
Compare with Casengo
Compare with Impel CRM
Compare with LivePerson
Compare with Datanyze
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Almost as important as features and user support level are pricing options offered by CustomerICare and NetSuite CRM. Although price should not be a deciding aspect it’s without a doubt a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up when your company expands. Make sure you don’t pick packages that include advanced tools that you won’t find useful and always try to get in touch with the vendor directly because big companies can usually count on discounts. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a helpful experience that doesn’t require you to spend any money and provides you with a solid overview of what it’s like to work with CustomerICare and NetSuite CRM.