Compare CustomerICare vs. NetSuite CRM

If you wish to have a easy way to find out which CRM Software product is better, our exclusive method gives CustomerICare a score of 7.0 and NetSuite CRM a score of 9.7 for total quality and performance. At the same time, CustomerICare is rated at 85%, while NetSuite CRM is rated 100% for their user satisfaction level. You can also assess their product details, such as modules, tools, options, plans, costs, and others. Check if the application allows you to customize some of its funnels to guarantee the software complements your own business processes. People who are pressed for time or would like to get a Customer Support Software recommendation from our experts may want to try out these top choices for the current year: Samanage, LiveAgent, Freshdesk.



NetSuite CRM


CustomerICare screenshot NetSuite CRM screenshot

Our Score

Our Score

7.0 ?

Our Score

8.9 ?

Client Experience

Client Experience

85% ?

Client Experience

100% ?



by quote

Price Scheme

Monthly payment | Quote-based Quote-based

Complete Review

Product Info

Guide your web visitors and nurture them to become leads and make more conversions.
NetSuite CRM is a robust and powerful customer relationship management solution that boasts of providing companies complete 360-degree view of their customers.

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
2955 Campus Drive, Suite 100
San Mateo, CA 94403-2511

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens EPEC Engineered Technologies, Thos. Baker, Lovesac

Vendor Email

Cost Details

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Contact NetSuite CRM for enterprise pricing information and other product details. You can also submit a request for a demo or schedule a free consultation to see if the software is a perfect fit for your business.

Contact No.

8943048148 +1-877-638-7848

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business

Pricing Page

Learn more about CustomerICare pricing Learn more about NetSuite CRM pricing

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

NetSuite CRM integrates with the following business systems and applications:

  • G Suite
  • MailChimp
  • Pardot
  • Act-On
  • Gmail
  • Microsoft Outlook
  • EosCPQ
  • Capabiliti
  • Workato
  • Yammer
  • NetSuite OneWorld
  • ConnectLeader TeamDialer
  • LeadExec
  • CallidusCloud Commissions
  • Qontext
  • CallidusCloud CPQ
  • CloudCall Click

OS Supported


Customer Support

Phone Live Support
Ticket Training

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager


  • Customer Management
  • Sales Forecasting
  • Time Tracking
  • Campaign Management
  • Email Marketing
  • Incentive Compensation
  • Opportunity Management
  • Lead Management
  • Real-Time Dashboards
  • Reporting and Analytics


International USA, UK, Canada, International

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Popular Alternatives


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Almost as important as features and user support level are pricing options offered by CustomerICare and NetSuite CRM. Although price should not be a deciding aspect it’s without a doubt a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up when your company expands. Make sure you don’t pick packages that include advanced tools that you won’t find useful and always try to get in touch with the vendor directly because big companies can usually count on discounts. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a helpful experience that doesn’t require you to spend any money and provides you with a solid overview of what it’s like to work with CustomerICare and NetSuite CRM.