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Compare CustomerICare vs Microsoft Dynamics GP

What is better CustomerICare or Microsoft Dynamics GP? Choosing the right CRM Software for your organization is complicated with so many functions, choices, and offers to consider. However, relying on our review platform will allow you to streamline the necessary steps by displaying all main solutions in a single location.

As an illustration, you can match CustomerICare and Microsoft Dynamics GP for their features and overall scores, namely, 7.0 and 8.9, respectively. Furthermore, you can see which product has superior general user satisfaction rating: 85% (CustomerICare) and 97% (Microsoft Dynamics GP) to find out which one is the better choice for your business. Don’t just pick the software with the lowest price, but the solution that gives the best value for your money.

We realize that not all people have the time to examine a wide range of various solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Freshchat, Zendesk, Salesforce Live Agent.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 85%

Pricing

Starting from $22

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Guide your web visitors and nurture them to become leads and make more conversions.

Company Email

sales@customericare.com

Contact No.

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $134

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Financial management

  • General ledger
  • Payables
  • Receivables
  • Cash flow management
  • Fixed asset management
  • Intercompany
  • National accounts
  • Multicurrency management
  • Analytical accounting
  • Revenue/expense deferrals
  • Bank reconciliation
  • Electronic banking suite
  • Safe pay
  • Cashbook bank management
  • Electronic bank management
  • Electronic reconciliation management
  • Customer/vendor consolidation
  • Lockbox processing
  • Refund checks
  • Grant management
  • Encumbrance management
  • Account level security
  • Field level security
  • Dynamics process server

Business intelligence & reporting

  • Unlimited management reporter designer user
  • Unlimited management reporter viewer user
  • Analysis cubes library
  • Advanced analysis cubes library

Human resources management

  • Human resources unlimited employees
  • Payroll (U.S. and Canada only) unlimited employees
  • Payroll direct deposit
  • Federal magnetic media
  • Payroll connect
  • Position control
  • HRM self-service suite

Supply chain management

  • Invoicing
  • Sales order processing with advance invoicing
  • Extended pricing
  • Order management
  • Inventory control
  • Bill of materials
  • Purchase order processing/receivings
  • Landed cost
  • PO generator
  • Requisition management
  • Time and expense

Workspace collaboration

  • Unlimited business portal

Pricing Info

MS Dynamics GP is sold via independent software vendors (ISVs), a network of Microsoft-accredited third-party resellers. Pricing is via a quote request from ISVs in your area. Pricing models are as follows:

Perpetual licensing – Designed for SMEs to get started with an affordable upfront license fee to an ISV.  Customers license the access to software functionality. Pay a monthly fee to an ISV.

Subscription licensing –  Designed to keep the upfront cost to a minimum via a “per-user, per-month” model. Customers start with a basic package and get more functionality as they pay for more monthly license.

Dynamics GP Subscription Fee

$214 per named user/per month ($239 if you use Dynamics GP Extended Pack)

$2,495 one time data center setup fee

  • Backups, security, server maintenance included.
  • Microsoft Business Ready Enhancement Plan included.
  • SQL, Windows, Office Professional and all other supporting licensing included.
  • ISV product subscriptions need additional monthly fee.

Dynamics GP Hosting Fee for “Buy Your Own License”:

$134 per named user/per month ($159 if you need Dynamics GP Extended Pack)

$2,495 one time data center setup fee.

  • All dexterity based ISV products you own are included at no added cost.
  • Backups, security, server maintenance included.
  • SQL, Windows, Office Professional and all other supporting licensing included.
  • Microsoft Business Ready Enhancement Plan not included.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bancroft, Catalogic Software, Batteries and Bulbs, EMIT Technologies, Winncom Technologies, Gregory Greenfield & Associates, Ltd.

Integrations

  • Financial management
  • Collection management/customization and integration suite
  • SmartList Builder
  • Excel Report Builder
  • Navigation List Builder
  • Drill Down Builder
  • Extended human resource and payroll
    • HR advance
    • Payroll advance
    • PTO manager
    • Benefits self-service
  • Business intelligence & reporting/Microsoft Forecaster unlimited
  • Supply chain management
    • Distribution suite
    • Available to promise
    • Returns management
  • Manufacturing solutions
    • Bill of materials
    • Order processing
    • Manufacturing suite
    • Materials requirements planning
  • Project accounting
  • Customer Relationship Management
    • Contract administration
    • Service call management
    • Depot management
    • Preventive maintenance

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Business solutions designed with Microsoft familiarity that streamlines financial, customer relationship, and supply chain workflows.

Company Email

Company's Address

Redmond, WA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

In the event you are still having doubts about which app will work best for your company it may be a sound idea to investigate each service’s social metrics. These metrics are usually a sign of how popular each solution is and how big is its online presence. For instance, in case of Facebook CustomerICare has 1001 likes on their official page while Microsoft Dynamics GP profile is liked by 43076 people.

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