Compare CustomerICare vs. Method CRM

The best CRM Software is a product that can deal with your company’s unique needs. It’s easy to determine which option is best suited for your enterprise if you assess different products before you decide which one is the best. For example, CustomerICare and Method CRM are scored at 7.0 and 6.9, respectively, for total quality and performance. Similarly, CustomerICare and Method CRM have a user satisfaction rating of 85% and 98%, respectively, which suggests the general response they get from customers. Moreover, get in touch with a regular client of the software and solicit their opinion about the application in question. Our experts made sure to review all popular Customer Support Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Samanage, Freshdesk.
Compare

CustomerICare

VS

Method CRM

VS

CustomerICare screenshot Method CRM screenshot
Pricing Details

Total Score

Our Score

7.0 ?

Our Score

6.9 ?

Client Experience

Client Experience

Client Experience

85% ?

Client Experience

98% ?

Cost

Cost

$22

$25

Price Scheme

Price Scheme

Monthly payment | Quote-based Free | Annual Subscription
Complete Review

Complete Review

Product Info

Product Info

Guide your web visitors and nurture them to become leads and make more conversions.
Nurture leads, stay on top of what each customer needs and grow your sales.
Easy Links
Available Support

Available Support

Phone Live Support
Phone Live Support
Ticket Training
Available Plans

Available Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Here are the Method CRM cost details:

Contact Manager Plan – $25/user/mo (annual) or $28/user/mo (monthly)

  • Contact Management
  • Custom App Services
  • Customer Self-Service Portals
  • Mobile App
  • Patented QuickBooks Sync

CRM Pro Plan – $44/user/mo (annual) or $49/user/mo (monthly)

Includes all Contact Manager plan features, plus:

  • Online Payment Portals
  • QuickBooks Sales Transactions
  • Sales Pipeline Manager
  • Web-To-Lead Forms

Add-Ons

  • Purchase Transactions – $10/user/mo (annual) or $12/user/month (monthly)
  • Email Campaigns – $10/user/mo (annual) or $12/user/month (monthly)
  • Case Management – $10/user/mo (annual) or $12/user/month (monthly)
Supported Integrations

Supported Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Add-Ons

  • AERO Workflow Management for QB Desktop
  • AERO Workflow Management for QB Online
  • Method Expense Reports for QB Desktop
  • Method Field Services for QB Desktop
  • Method Professional Services for QB Desktop
  • Method Scheduling & Invoicing for QB Online
  • NEXT, Practice Management Tool for QB Desktop
  • SaaSphalt for QB Desktop
  • You Rang for QB Desktop

Integrations

  • Gmail
  • Outlook
  • MailChimp
  • SmartVault
  • Method API for third-party app integration
Features

Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Method CRM FEATURES

Contact Management
  • Keep real-time activity history
  • Unlimited contacts per record
  • Customer service tickets
  • Automatic “lead status only”
  • Share opportunities
  • Share calendars
  • Share documents with assigned roles
QuickBooks Sync
  • Method Integration Engine allows easy integration
  • Real-time sync for invoices, time track entries and customer data
  • Access CRM in web browser anywhere
  • QuickBooks lists syncing
  • QuickBooks transaction syncing
  • View all QuickBooks transactions in one place
Supported Editions
  • QuickBooks Desktop USA supports Pro, Premier, Enterprise 2004 and higher.
  • QuickBooks Desktop UK, Canada supports Pro, Premier, Enterprise 2008 and higher.
  • QuickBooks Desktop Australia supports Pro, Premier 2008/2009 and higher.
  • QuickBooks Online USA: All editions supported.
  • International versions of QuickBooks Online not yet supported.
  • Remote hosting via RightNetworks and Insynq
Fully customizable
  • Invoice customization (logo and colors)
  • Drag-and-drop tools
  • Custom fields and tables
  • Custom screens
  • Custom buttons and actions
  • Custom reports, charts and graphs
Web payment
  • Customer payment portal to view and pay invoices
  • Payment gateways: Intuit Merchant Services; PSi Gate; Authorize.Net
  • Accepts PayPal
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens HME Mobility & Accessibility, GTM Landscaping, Dean Markley, Textbook Painting, Remis Power systems
Pricing Details

Pricing Details

Learn more about CustomerICare pricing Learn more about Method CRM pricing
Phone No.

Phone No.

8943048148 1.888.925.6238
Vendor's Address

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
57 Spadina Ave. Suite 210
Toronto, ON
M5V 2J2, Canada
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Mac
Languages Supported

Languages Supported

English English
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Email Address

Email Address

sales@customericare.com method@method.me
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on exclusively a broad array of features and scalable pricing from a credible CRM Software. Almost as crucial as key features is a quality customer support. You want to make sure that when you have any questions about CustomerICare or Method CRM, or you struggle with some problems, or maybe you’ll want to request a specific update or functionality beneficial to your business you can rely on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. Additionally, it’s a big plus if you can benefit from personal training or at the very least an FAQ you can use.