Compare MetaCaseDesk vs. CustomerICare

Assessing products to get the best Help Desk Software doesn't have to be complicated. On our review platform, it is possible to match CustomerICare and MetaCaseDesk and quickly evaluate their differences. We allow you to take a look at their capabilities, supported devices, customer support, pricing rates, terms, and much more. You can even examine their overall score (7.0 for CustomerICare vs. 8.0 for MetaCaseDesk) and overall customer satisfaction level (85% for CustomerICare vs. 100% for MetaCaseDesk). Take your time and review your best alternatives and determine which one is ideal for your company. You should also consider the software vendor’s background; can they be relied upon and will they still be on the market in a few years time? At the moment, the leading products in our Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
Compare

MetaCaseDesk

VS

CustomerICare

VS

MetaCaseDesk screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Cost

Cost

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Overview

Overview

With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Details

Pricing Details

Learn more about MetaCaseDesk pricing Learn more about CustomerICare pricing
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
List of Features

List of Features

MetaCaseDesk FEATURES

  • Microsoft ShrePoint Server Support
  • Analytical Dashboard
  • SLA Configuration & Notifications
  • Support Web Portal
  • Customer Web Portal
  • New Tickets Intake via Emails
  • Groups, Roles and Permissions
  • Multiple Instances Deployment in a SharePoint Environment
  • Multiple Authentication
  • Custom Fields
  • Auditing
  • Ticket Configuration
  • Assign/Re-Assign Tickets
  • Easy Integration
  • Email Alerts
  • Secured Access to Confidential Data

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Popular Customers

Popular Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Languages

Available Languages

International International
Available Integrations

Available Integrations

MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Cost Details

Cost Details

MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Contact Address

Contact Address

2500 Plaza 5, 25th Floor
Harborside Financial Center
Jersey City, NJ 07311
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Phone No.

Phone No.

+1 888 745 3321 8943048148
Email Address

Email Address

info@MetaCaseDesk.com sales@customericare.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The products compared on this page are merely a small part of our full Help Desk Software category and you should remember that there could be more desirable solutions available. If you want to ensure you make the wisest choice for your team we strongly encourage you to compare more apps first. You can also consider to check out our top 10 Help Desk Software ranking to learn which products are now the highest-rated ones and leaders in the market.