Compare MetaCaseDesk vs. CustomerICare

If you wish for a competent Help Desk Software product for your company you must make time to evaluate different alternatives. It doesn’t have to be complicated, and can be as straightforward as matching their traits in a table like the one below. You will also get a good idea how each product performs. For example, on this page you can find CustomerICare’s overall score of 7.0 and compare it against MetaCaseDesk’s score of 8.0; or CustomerICare’s user satisfaction level at 85% versus MetaCaseDesk’s 100% satisfaction score. The contrast will help you find out the pros and cons of each software, and choose which matches your requirements better. Aside from the robust features, the application that is easy to understand and use is always the better option. We did our best to prepare reviews of all popular Help Desk Software services offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Samanage, Freshdesk.
Product

MetaCaseDesk

VS

CustomerICare

VS

MetaCaseDesk screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Price

Price

by quote

$22

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Phone Number

Phone Number

+1 888 745 3321 8943048148
Integrations

Integrations

MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Contact Email

Contact Email

info@MetaCaseDesk.com sales@customericare.com
Languages

Languages

English English
Company's Address

Company's Address

2500 Plaza 5, 25th Floor
Harborside Financial Center
Jersey City, NJ 07311
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Page

Pricing Page

Learn more about MetaCaseDesk pricing Learn more about CustomerICare pricing
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Info

Pricing Info

MetaCaseDesk pricing information is available only upon request. Contact the vendor directly to get a quite for your company.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Features

Features

MetaCaseDesk FEATURES

  • Microsoft ShrePoint Server Support
  • Analytical Dashboard
  • SLA Configuration & Notifications
  • Support Web Portal
  • Customer Web Portal
  • New Tickets Intake via Emails
  • Groups, Roles and Permissions
  • Multiple Instances Deployment in a SharePoint Environment
  • Multiple Authentication
  • Custom Fields
  • Auditing
  • Ticket Configuration
  • Assign/Re-Assign Tickets
  • Easy Integration
  • Email Alerts
  • Secured Access to Confidential Data

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Product Comparisons

Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on just a wide set of useful tools and scalable pricing packages from a reliable Help Desk Software. Almost as significant as key features is a quality customer support. You want to ensure that when you have any questions about CustomerICare or MetaCaseDesk, or you struggle with some problems, or perhaps you’ll want to request a specific revision or feature beneficial to your company you can trust in a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you are able to profit from individual training or at least an FAQ you can use.