Compare Logicalware MailManager vs. CustomerICare

Buying the perfect Customer Support Software for your business is crucial to growing your company’s productivity. In our platform, it's easy to evaluate different solutions to see which one is the proper software for your requirements. Here you can match CustomerICare vs. Logicalware MailManager and check out their overall scores (7.0 vs. 7.3, respectively) and user satisfaction rating (85% vs. 100%, respectively). You can also look at the specifics of prices, terms and conditions, plans, features, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, choose the software that lets you to scale the features and price terms to address your business growth or lack of it. At this time, the most popular services in our Customer Support Software category are: LiveAgent, Samanage, Freshdesk.
Product

Logicalware MailManager

VS

CustomerICare

VS

Logicalware MailManager screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.3 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Pricing

Pricing

£39

$22

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

A customer support platform based in the cloud and designed to specifically help business manage inbound email and social media inquiries.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Devices Supported

Devices Supported

Windows
Linux
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
List of Features

List of Features

Logicalware MailManager FEATURES

  • Multiple Customer Service channels (Email, chat, social media)
  • Consulting & Training
  • Integration & Customisation

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Phone Number

Phone Number

+44 131 564 1100 8943048148
Types of Support

Types of Support

Phone
Ticket
Phone Live Support
Popular Clients

Popular Clients

WWF, Brightside, Lending Crowd, Spark, Jennings Bet Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Integrations

Integrations

LogicalWare’s MailManager offers seamless integration with their REST style API, enabling users to work in tandem with other business applications such as Salesforce, SAP or CRM systems, as well as other customer engagement systems.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Available Languages

Available Languages

USA, UK, Canada, China, Germany, India, Japan International
Vendor's Address

Vendor's Address

23 Manor Pl
Edinburgh EH3 7DX
United Kingdom
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Details

Pricing Details

Learn more about Logicalware MailManager pricing Learn more about CustomerICare pricing
Available Plans

Available Plans

LogicalWare’s Mail Manager platform is offered in three plans priced competitively and loaded with features that will drastically improve customer service capabilities. A 30-day free trial option is available and carries all MailManager functionalities.

Regular – £39/agent/month

  • Unlimited Email Accounts
  • 1 Facebook Account
  • 1 Twitter Account
  • 1 Chat User
  • 1 Chat

Complete – £44/agent/month

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

Enterprise – By Quote

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Company Email

Company Email

enquiries@logicalware.com sales@customericare.com
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The services examined on this page are merely a sliver of our full Customer Support Software category and you should take into account that there could be better services out there. If you would like to guarantee you make the best possible choice for your business we definitely encourage you to test more products first. You can also consider to consult our top 10 Customer Support Software list to learn which solutions are currently the best ones and leaders in the market.