Compare CustomerICare vs. Logicalware MailManager

Buying the perfect Customer Support Software for your business is crucial to growing your company’s productivity. In our platform, it's easy to evaluate different solutions to see which one is the proper software for your requirements. Here you can match CustomerICare vs. Logicalware MailManager and check out their overall scores (7.0 vs. 7.3, respectively) and user satisfaction rating (85% vs. 100%, respectively). You can also look at the specifics of prices, terms and conditions, plans, features, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, choose the software that lets you to scale the features and price terms to address your business growth or lack of it. We did our best to review all popular Customer Support Software services offered out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, LiveAgent, Samanage.



Logicalware MailManager



Our Score

7.0 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

85% ?

Customer Experience

100% ?




Pricing Model

Monthly payment | Quote-based Monthly payment | Quote-based

Complete Review


Guide your web visitors and nurture them to become leads and make more conversions.
A customer support platform based in the cloud and designed to specifically help business manage inbound email and social media inquiries.

Devices Supported

Windows Mobile

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers

List of Features

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Logicalware MailManager FEATURES

  • Multiple Customer Service channels (Email, chat, social media)
  • Consulting & Training
  • Integration & Customisation

Phone Number

8943048148 +44 131 564 1100

Types of Support

Phone Live Support

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens WWF, Brightside, Lending Crowd, Spark, Jennings Bet


  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

LogicalWare’s MailManager offers seamless integration with their REST style API, enabling users to work in tandem with other business applications such as Salesforce, SAP or CRM systems, as well as other customer engagement systems.

Available Languages

International USA, UK, Canada, China, Germany, India, Japan

Vendor's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
23 Manor Pl
Edinburgh EH3 7DX
United Kingdom

Pricing Details

Learn more about CustomerICare pricing Learn more about Logicalware MailManager pricing

Available Plans

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

LogicalWare’s Mail Manager platform is offered in three plans priced competitively and loaded with features that will drastically improve customer service capabilities. A 30-day free trial option is available and carries all MailManager functionalities.

Regular – £39/agent/month

  • Unlimited Email Accounts
  • 1 Facebook Account
  • 1 Twitter Account
  • 1 Chat User
  • 1 Chat

Complete – £44/agent/month

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

Enterprise – By Quote

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

Company Email

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Popular Alternatives


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The services examined on this page are merely a sliver of our full Customer Support Software category and you should take into account that there could be better services out there. If you would like to guarantee you make the best possible choice for your business we definitely encourage you to test more products first. You can also consider to consult our top 10 Customer Support Software list to learn which solutions are currently the best ones and leaders in the market.