Compare Logicalware MailManager vs. CustomerICare

Today’s enterprises want the most effective Customer Support Software product to keep on being competitive. On this page we help you with buying the best service, by allowing you to assess CustomerICare and Logicalware MailManager down to the very details of their individual offers. You may as well check our overall scoring values, which rate the software all round quality and performance. CustomerICare got a 7.0 score, while Logicalware MailManager has a score of 7.3. Likewise, you may compare their general user satisfaction rating: 85% (CustomerICare) against 100% (Logicalware MailManager). Remember to select the solution that best answers your most crucial issues, not the software with the most robust features. If you want to quickly locate the best Customer Support Software according to our review team we recommend you check out these services: Samanage, Zendesk, Freshdesk.
Comparison

Logicalware MailManager

VS

CustomerICare

VS

Logicalware MailManager screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

7.3 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Cost

Cost

£39

$22

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

A customer support platform based in the cloud and designed to specifically help business manage inbound email and social media inquiries.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Features

Features

Logicalware MailManager FEATURES

  • Multiple Customer Service channels (Email, chat, social media)
  • Consulting & Training
  • Integration & Customisation

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Phone Number

Phone Number

+44 131 564 1100 8943048148
Pricing Details

Pricing Details

Learn more about Logicalware MailManager pricing Learn more about CustomerICare pricing
Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Contact Address

Contact Address

23 Manor Pl
Edinburgh EH3 7DX
United Kingdom
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Devices

Available Devices

Windows
Linux
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Prominent Clients

Prominent Clients

WWF, Brightside, Lending Crowd, Spark, Jennings Bet Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Languages Supported

Languages Supported

English, China, Germany, India, Japan English
Available Integrations

Available Integrations

LogicalWare’s MailManager offers seamless integration with their REST style API, enabling users to work in tandem with other business applications such as Salesforce, SAP or CRM systems, as well as other customer engagement systems.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Vendor Email

Vendor Email

enquiries@logicalware.com sales@customericare.com
Pricing Plans

Pricing Plans

LogicalWare’s Mail Manager platform is offered in three plans priced competitively and loaded with features that will drastically improve customer service capabilities. A 30-day free trial option is available and carries all MailManager functionalities.

Regular – £39/agent/month

  • Unlimited Email Accounts
  • 1 Facebook Account
  • 1 Twitter Account
  • 1 Chat User
  • 1 Chat

Complete – £44/agent/month

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

Enterprise – By Quote

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which software will work best in your case it may be a sound idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular a given app is and how big is its online presence. For example CustomerICare Twitter profile has currently 1144 followers. At the same time Logicalware MailManager Twitter is followed by 494 people.