Compare LiveAgent vs. CustomerICareThe perfect Help Desk Software is a service that can address your company’s specific needs. It is possible to identify which option is best suited for your business if you compare a wider range of products before you decide which one is the best. For example, CustomerICare and LiveAgent are scored at 7.0 and 9.3, respectively, for all round quality and performance. Similarly, CustomerICare and LiveAgent have a user satisfaction rating of 85% and 100%, respectively, which suggests the general response they get from customers. Moreover, reach put to an existing user of the software and solicit their feedback about the application in question. We did our best to review all popular Customer Support Software services that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Samanage.
|Monthly payment | One-time payment||Monthly payment | Quote-based|
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Guide your web visitors and nurture them to become leads and make more conversions.
| 616 Corporate Way, Suite 2-3278|
Valley Cottage, NY 10989
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
LiveAgent supports integrations with the following business systems and applications:
|USA, UK, Canada, International, Germany, India, Japan||International|
|Types of Support|
Types of Support
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|SolidTrust Pay, X-Cart, Random Solutions, E.ON||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
|Learn more about LiveAgent pricing||Learn more about CustomerICare pricing|
|List of Features|
List of Features
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following paid plans are available:
Ticket Plan: $12 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $59 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
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Almost as important as features and user support level are pricing plans made available by CustomerICare and LiveAgent. Although price should not be a deciding aspect it’s definitely a significant thing to think about. You should try to find a flexible pricing package that can be matched with your team size and painlessly scaled up when your team grows. Be sure that you don’t opt for packages that include additional tools that you won’t use and always try to contact with the vendor directly because enterprises can often benefit from discounts. You should also give a chance to a free trial or demo of every service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and provides you with a reliable overview of what it feels like to work with CustomerICare and LiveAgent.