Compare LiveAgent vs. CustomerICareWith a wide range of functions, pricing, terms, and more to compare, choosing the right CRM Software for your business is hard. However by using our system, it is simple to match the features of CustomerICare and LiveAgent including their general SmartScore, respectively as: 7.0 and 9.5 for overall score and 85% and 99% for user satisfaction. You can also assess them feature by feature and find out which software is a more suitable fit for your enterprise. Remember to use a demo first before subscribing to experience how the software performs in real scenarios. We know that not all businesses have enough time to try out a large number of different products, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Samanage, Zendesk, Freshdesk.
|Monthly payment | One-time payment||Monthly payment | Quote-based|
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Guide your web visitors and nurture them to become leads and make more conversions.
| 616 Corporate Way, Suite 2-3278|
Valley Cottage, NY 10989
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|Learn more about LiveAgent pricing||Learn more about CustomerICare pricing|
|SolidTrust Pay, X-Cart, Random Solutions, E.ON||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
LiveAgent supports integrations with the following business systems and applications:
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|List of Features|
List of Features
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following paid plans are available:
Ticket Plan: $9 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $39 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
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Both CustomerICare and LiveAgent were reviewed by a panel of independent SaaS experts who conducted a detailed examination of all crucial aspects of each app. Their ultimate rating was calculated with unique SmartScore system which calculates a separate partial score to each element like: main functionalities, client support, mobile support, security, customer satisfaction and reviews in other media. We know useful features are not the only factor crucial to a company so we do our best to pay attention to all facets of a product before calculating its final rating.