Compare LiveAgent vs. CustomerICare

The perfect Help Desk Software is a service that can address your company’s specific needs. It is possible to identify which option is best suited for your business if you compare a wider range of products before you decide which one is the best. For example, CustomerICare and LiveAgent are scored at 7.0 and 9.3, respectively, for all round quality and performance. Similarly, CustomerICare and LiveAgent have a user satisfaction rating of 85% and 100%, respectively, which suggests the general response they get from customers. Moreover, reach put to an existing user of the software and solicit their feedback about the application in question. We did our best to review all popular Customer Support Software services that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Samanage.
Product

LiveAgent

VS

CustomerICare

VS

LiveAgent screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

9.5 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

85% ?

Price

Price

$12

$22

Pricing Model

Pricing Model

Monthly payment | One-time payment Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Contact Address

Contact Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Devices

Available Devices

Windows
Linux
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Phone Number

Phone Number

+1-888-659-6550 8943048148
Company Email

Company Email

support@ladesk.com sales@customericare.com
Integrations

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages Supported

Languages Supported

USA, UK, Canada, International, Germany, India, Japan International
Types of Support

Types of Support

Phone Live Support
Ticket
Phone Live Support
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Popular Clients

Popular Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Details

Pricing Details

Learn more about LiveAgent pricing Learn more about CustomerICare pricing
List of Features

List of Features

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Plans

Pricing Plans

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $12 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $59 per agent/month 

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as important as features and user support level are pricing plans made available by CustomerICare and LiveAgent. Although price should not be a deciding aspect it’s definitely a significant thing to think about. You should try to find a flexible pricing package that can be matched with your team size and painlessly scaled up when your team grows. Be sure that you don’t opt for packages that include additional tools that you won’t use and always try to contact with the vendor directly because enterprises can often benefit from discounts. You should also give a chance to a free trial or demo of every service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and provides you with a reliable overview of what it feels like to work with CustomerICare and LiveAgent.