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Compare Lithium vs. CustomerICare

We are here to improve the process of comparing CRM Software products for you. For instance, on this page you can verify the overall performance of CustomerICare (7.0) and contrast it with the overall performance of Lithium (9.4). You may also match their overall user satisfaction rating: CustomerICare (85%) vs. Lithium (98%). Likewise, research their functions in detail to check which product can better deal with your company’s requirements. In general, any business solution must let you to quickly see the big picture, at the same time allowing you immediate access to the details. Currently, the most significant products in our Customer Experience Management Software category are: Qualtrics CX, Yotpo, Contactually.
Product

Lithium

VS

CustomerICare

VS

Lithium screenshot CustomerICare screenshot
Pricing Details

Score

Our Score

8.8 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

85% ?

Price

Price

By quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Lithium provides businesses with effective social media tools to manage their social media presence, reach out and engage customers, and gather intelligent data.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Pricing Info

Pricing Info

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.

Communities

Online Communities – Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API

Social Media Management

Social Publishing – Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content & Posting recommendations
  • Roles, workflows & approvals
  • Social Marketing Analytics
  • Reporting APIs

Social Response – Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs

Communities+Social

  • All features, plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Phone Number

Phone Number

+1-415-757-3100 8943048148
Supported Integrations

Supported Integrations

Lithium integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Google+
  • Microsoft
  • Salesforce
  • Klout
  • Social networks
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Clients

Prominent Clients

Sony, Skype, Barclaycard, Symantec Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Languages

Available Languages

English English
Contact Address

Contact Address

225 Bush St., 15th Floor
San Francisco, CA 94104
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Company Email

Company Email

press@lithium.com sales@customericare.com
Features

Features

Lithium FEATURES

  • Forums
  • Contests
  • Crowdsourced Ideas
  • Blogs Ratings & Reviews
  • Groups
  • Q&A
  • Tribal Knowledge Base
  • Gamification
  • Photos & Videos
  • Value Analytics
  • Mobile Agent
  • Expert Resources
  • Approvals
  • Custom Integration
  • Clear Ownership
  • Social Web Analytics
  • Custom Social Reports and Exports
  • Agent Productivity and Workload Monitor

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Details

Pricing Details

Learn more about Lithium pricing Learn more about CustomerICare pricing
Devices Supported

Devices Supported

Windows
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which solution will perform best in your case it might be a good idea to examine each service’s social metrics. These metrics are frequently a sign of how popular each solution is and how wide is its online presence.For instance, if you look at CustomerICare LinkedIn profile you’ll learn that they are followed by 8 users. In case of Lithium the number of followers on their LinkedIn page is 539.