Compare LionDesk vs. CustomerICare

We are here to streamline the cumbersome process of comparing CRM Software products for you. In particular, on this page you can verify the overall performance of CustomerICare (7.0) and contrast it with the overall performance of LionDesk (8.7). You can also match their overall user satisfaction rating: CustomerICare (85%) vs. LionDesk (100%). Furthermore, lexamine their features in detail to check which product can better deal with your company’s requirements. In general, any business app should allow you to comfortably view the big picture, all the while offering you easy access to the details. Our experts made sure to review all popular CRM Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Insightly, HubSpot CRM, Pipedrive.
Product

LionDesk

VS

CustomerICare

VS

LionDesk screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.7 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

$25

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

A CRM Software for real estate professionals that has video email and video texting capabilities, as well as, marketing and transaction management.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Email Address

Email Address

contact@liondesk.com sales@customericare.com
Available Integrations

Available Integrations

LionDesk supports the following integrations:

  • Zillow
  • Trulia
  • Realtor.com
  • RealGeeks
  • AgentFire
  • iFound Agent
  • Wolfnet IDX
  • IDX Broker
  • BombBomb
  • Zapier
  • Facebook
  • Dotloop
  • JotForms
  • MLS
  • MyPlus
  • SalesDialers
  • Outlook Office 365
  • Wufoo Forms
  • Placester IDX
  • Yahoo
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Info

Pricing Info

For as much as $25 a month, LionDesk offers a professional contact management plan for all users. Here are the details:

LionDesk Professional

  • $25 Per Month
  • Full CRM / Contact Management
  • Video Emails
  • Video Texting
  • 3rd Party & IDX Lead Importing
  • Instant Auto-Responders
  • Custom Drip Campaigns
  • Custom Email and Text Templates
  • Contact Buckets/Lists
  • Schedule Outbound Emails
  • Inbound/Outbound Texting
  • Detailed Email Tracking/Reporting
  • Document Storage
  • Task & To-Do’s with Reminders
  • Daily/Weekly/Monthly/Agenda Calendar
  • Social Media Lookup
  • Property Management
  • Property Task Plans and Workflow
  • Distribute Leads to Team Members
  • Team Contact Sharing
  • Click-To-Call using your Caller ID
  • Automatic Outbound Call Tracking
  • Broker Team Reporting
  • Text 2 Sell (Sign Riders)
  • Google Calendar/Gmail/Contacts
  • 3rd Party Email Sync

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Types of Support

Types of Support

Phone
Phone Live Support
Pricing Page

Pricing Page

Learn more about LionDesk pricing Learn more about CustomerICare pricing
Vendor's Address

Vendor's Address

5937 Darwin Court, Suite 101
Carlsbad, CA 92008
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Languages

Languages

USA, UK, Canada, International International
Contact Phone

Contact Phone

+1-760-501-8582 8943048148
List of Features

List of Features

LionDesk FEATURES

  • Video Emails
  • Video Texting
  • 3rd Party Lead Importing
  • Property Management
  • Property Task Plans
  • Text 2 Sell
  • Auto-Responders
  • Lead Distribution
  • Enhanced Drip Campaigns
  • Document Management
  • Email Tracking
  • Automatic Outbound Call Tracking
  • Team Contact Sharing
  • Social Media Management
  • Broker Functions
  • Deal and Pipeline Management

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as useful features and customer support level are pricing options given by CustomerICare and LionDesk. While pricing should not be the only factor it’s without a doubt an important thing to consider. You should try to find a flexible pricing plan that can be matched with your company size and effortlessly scaled up every time your team grows. Make sure you don’t select packages that include advanced features that you won’t use and always try to contact with the vendor directly because enterprises can often count on more affordable prices. You should also try out a free trial or demo of each solution to spend at least some time using it. It’s a useful experience that doesn’t need you to spend any money and offers a solid overview of what it’s like to work with CustomerICare and LionDesk.