Compare KnowledgeOwl vs. CustomerICare

Getting the ideal Customer Support Software for your business is essential to improving your company’s efficiency. In our platform, you can easily examine different solutions to see which one is the appropriate software for your requirements. Here you can match CustomerICare vs. KnowledgeOwl and check their overall scores (7.0 vs. 8.0, respectively) and user satisfaction rating (85% vs. 97%, respectively). Additionally, you can study the specifics of rates, terms and conditions, plans, functions, tools, and more, and decide which software offers more benefits for your business. In general, choose the software that allows you to scale the features and subscription plan to match your company growth or lack of it. In the event you need to quickly identify the best Customer Support Software according to our experts we suggest you check out one of these products: Samanage, Freshdesk, Zendesk.
Compare

KnowledgeOwl

VS

CustomerICare

VS

KnowledgeOwl screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

85% ?

Price

Price

$49

$22

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about KnowledgeOwl pricing Learn more about CustomerICare pricing
Features

Features

KnowledgeOwl FEATURES

  • FAQ database
  • Customer self-service
  • Internal knowledge base
  • Centralized and search-enabled repository
  • Table of content
  • File upload
  • Customizable homepages
  • Content/Contextual help
  • WYSIWYG and source editors
  • Drag-and-drop reordering
  • Media embedding
  • Customizable permalinks
  • Prebuilt templates
  • Multiple authors
  • Shared authoring
  • User roles and permissions
  • Article versioning
  • Reusable snippets library
  • Behavioral analytics
  • Global traffic analytics
  • Reporting
  • Video help callouts
  • Integrations

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Support Types

Support Types

Phone
Training
Phone Live Support
Languages Supported

Languages Supported

English English
Cost Details

Cost Details

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Address

Contact Address

2552 W 133rd Circle
Broomfield, CO 80020
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Phone No.

Phone No.

+1 303-566-7131 8943048148
Popular Clients

Popular Clients

Floship, iMentor, Freedom Australia Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Available Integrations

Available Integrations

KnowledgeOwl integrates with the following business systems and applications:

  • Single Sign On
  • Salesforce
  • Active Directory
  • Okta
  • Google Apps
  • Zendesk
  • Help Scout
  • Freshdesk
  • Kayako
  • Google Analytics
  • MixPanel
  • Hotjar
  • SnapEngage
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Vendor Email

Vendor Email

support@knowledgeowl.com sales@customericare.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please pay attention to the fact that even though both CustomerICare and KnowledgeOwl may provide a top quality array of features each product may be created for a different business size. If you are studying different apps you should give some attention to a business size they are aimed at. Specific features may scale up efficiently for big enterprises but if you own a small or medium company it’s frequently better to refrain paying for advanced features that you may never actually use.