Compare KnoBis vs. CustomerICare

There are lots of Customer Support Software products available for businesses these days. The ideal way to find out which product fits your needs best is to compare them side by side. As an example, here you can examine CustomerICare and KnoBis for their overall score (7.0 vs. 8.0, respectively) or their user satisfaction rating (85% vs. 100%, respectively). You can even review their features and pricing stipulations and other useful facts below. When matching products make sure you check their related features and mark their distinctive elements to have a clearer picture of both deals. Similarly, remember to check other features including security, backup, usability, and helpdesk support. Those of you who want to save some time or want a Customer Support Software advice from our team might want to take a look at these top choices for the current year: Zendesk, Freshdesk, Samanage.
Software

KnoBis

VS

CustomerICare

VS

KnoBis screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Cost

Cost

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

KnoBis is a knowledge automation platform that helps organizations enable their employees with the information they need to do better in their jobs.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor Email

Vendor Email

info@knobis.co sales@customericare.com
Prominent Customers

Prominent Customers

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Languages Supported

Languages Supported

English English
Pricing Page

Pricing Page

Learn more about KnoBis pricing Learn more about CustomerICare pricing
List of Features

List of Features

KnoBis FEATURES

  • Content Editing Features
  • Intelligent Search
  • Customization Options
  • User-Friendly Interface
  • Open API
  • Tight Security Protocols
  • Custom Roles and Themes
  • Multimedia Content

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Vendor's Address

Vendor's Address

419B, 4th Floor Unitech Arcadia, Sector-49
Gurgaon, Haryana 122018
India
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Plans

Available Plans

KnoBis’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Phone

Contact Phone

+1-585-268-6600 8943048148
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Integrations

Integrations

KnoBis integrates with the following business systems and applications:

  • Slack
  • Google Apps
  • Salesforce
  • Spark
  • Zendesk
  • Freshdesk
  • Ameyo
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which app will perform best in your case it may be a sound idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular every solution is and how large is its online presence. For instance CustomerICare Twitter account has currently 1144 followers. At the same time KnoBis Twitter is followed by 79 users.