Compare KnoBis vs. CustomerICare

There is a wide range of Customer Support Software products available for businesses right now. The simplest way to find out which service fits your needs best is to compare them side by side. For instance, here you can examine CustomerICare and KnoBis for their overall score (7.0 vs. 8.0, respectively) or their user satisfaction rating (85% vs. 100%, respectively). It’s also possible to compare their functions and pricing conditions and other useful data below. When matching products make sure to examine their related advantages and mark their distinctive elements to get a clearer picture of both deals. What is more keep in mind to evaluate non-core features such as security, backup, usability, and helpdesk support. Our team put a lot of effort to prepare reviews of all popular Customer Support Software products available out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Samanage, LiveAgent.
Software

KnoBis

VS

CustomerICare

VS

KnoBis screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Price

Price

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

KnoBis is a knowledge automation platform that helps organizations enable their employees with the information they need to do better in their jobs.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Contact Address

Contact Address

419B, 4th Floor Unitech Arcadia, Sector-49
Gurgaon, Haryana 122018
India
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Plans

Pricing Plans

KnoBis’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about KnoBis pricing Learn more about CustomerICare pricing
Popular Clients

Popular Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Languages Supported

Languages Supported

USA, UK, Canada, International International
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Supported Integrations

Supported Integrations

KnoBis integrates with the following business systems and applications:

  • Slack
  • Google Apps
  • Salesforce
  • Spark
  • Zendesk
  • Freshdesk
  • Ameyo
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
List of Features

List of Features

KnoBis FEATURES

  • Content Editing Features
  • Intelligent Search
  • Customization Options
  • User-Friendly Interface
  • Open API
  • Tight Security Protocols
  • Custom Roles and Themes
  • Multimedia Content

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Contact Phone

Contact Phone

+1-585-268-6600 8943048148
Contact Email

Contact Email

info@knobis.co sales@customericare.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare CustomerICare and KnoBis against each other. Although specific features, pricing and user experience are all important and should be taken into account when making a final decision, you should also check out the recognition and awards claimed by each product. Very often a less popular solution may turn out to be a great choice that was distinguished with SaaS awards such as our Experts’ Choice Award which proves that despite lesser market presence it’s a significant rival to the apps that dominate the market.