Compare KANA Express vs. CustomerICare

A good way to find the correct Customer Support Software product for your organization is to cross-check the solutions against each other. Here you can compare CustomerICare and KANA Express and see their features compared in detail to help you pick which one is the more effective product. Likewise, you can review their overall ratings, such as: overall score (CustomerICare: 7.0 vs. KANA Express: 6.5) and user satisfaction (CustomerICare: 85% vs. KANA Express: 96%). Examine their varying features and similarities and see which one outperforms the other. Moreover, think about how your business will look like in the future; will your business outgrow the app in the next couple of years? In the event you want to quickly decide on the top Customer Support Software according to our review team we recommend you take a look at these solutions: Zendesk, Salesforce Essentials, Freshdesk.
Compare

KANA Express

VS

CustomerICare

VS

KANA Express screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

6.5 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

85% ?

Pricing

Pricing

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Supported Integrations

Supported Integrations

KANA Express operates well with the following business solutions and systems:

  • LAGAN
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Types of Support

Types of Support

Phone Live Support
Ticket
Phone Live Support
Contact Address

Contact Address

2550 Walsh Ave, Suite 120
Santa Clara, CA 95051
United States
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact Phone

Contact Phone

+1-800-737-8738 8943048148
Features

Features

KANA Express FEATURES

Web Experience Solutions
  • Web Self-Service
  • Knowledge management
  • Live Chat
  • Reporting and Analytics
  • Virtual Assistant
Agent Experience Solutions
  • Email Management
  • Call Management
  • Campaigns
  • Knowledge Management
  • Reporting and Analytics
  • Whitemail Management
Social Experience Solutions
  • Experience Analytics
  • Experience Analytics Express

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Languages

Available Languages

English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East English
Pricing Page

Pricing Page

Learn more about KANA Express pricing Learn more about CustomerICare pricing
Popular Clients

Popular Clients

Tilburg University, DAS, Windesheim Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Cost Details

Cost Details

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Email Address

Email Address

info@kana.com sales@customericare.com
OS Supported

OS Supported

Windows
Linux
Android
Mac
Windows
Linux
Android
iPhone/iPad
Mac
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Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to cover all the needs of a specific team. While core functionalities of CustomerICare and KANA Express are important you should also thoroughly study the integrations provided by every software. Very often your team will already be using various kinds of B2B software in your company and it’s definitely wiser to choose products that integrate well with one another. If you do that you can be certain of a smooth exchange of data between your teams and apps, which can considerably reduce time spent on migrating between one service and the next.