Compare KANA Express vs. CustomerICare

Comparing CustomerICare and KANA Express, it is simple to see which Customer Support Software product is the better choice. This ensures that your company can select the most productive and effective program. You can examine the specifics, including available tools, prices, plans offered by each vendor, offer terms, and many more We also let you check their overall scores to know which one seems to be more beneficial for your firm. CustomerICare has 7.0 points for overall quality and 85% rating for user satisfaction; while KANA Express has 6.5 points for overall quality and 96% for user satisfaction. You can also check which software business is more credible by sending an email inquiry to the two companies and check which one replies without delays. Those of you who don't have much time or would like to get a Customer Support Software advice from our team might want to investigate these top choices for this year: LiveAgent, Samanage, Freshdesk.
Comparison

KANA Express

VS

CustomerICare

VS

KANA Express screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

6.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

85% ?

Cost

Cost

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Vendor Email

Vendor Email

info@kana.com sales@customericare.com
Customer Support

Customer Support

Phone Live Support
Ticket
Phone Live Support
Popular Customers

Popular Customers

Tilburg University, DAS, Windesheim Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Page

Pricing Page

Learn more about KANA Express pricing Learn more about CustomerICare pricing
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Cost Details

Cost Details

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Company's Address

Company's Address

2550 Walsh Ave, Suite 120
Santa Clara, CA 95051
United States
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Integrations

Available Integrations

KANA Express operates well with the following business solutions and systems:

  • LAGAN
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
List of Features

List of Features

KANA Express FEATURES

Web Experience Solutions
  • Web Self-Service
  • Knowledge management
  • Live Chat
  • Reporting and Analytics
  • Virtual Assistant
Agent Experience Solutions
  • Email Management
  • Call Management
  • Campaigns
  • Knowledge Management
  • Reporting and Analytics
  • Whitemail Management
Social Experience Solutions
  • Experience Analytics
  • Experience Analytics Express

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Languages Supported

Languages Supported

USA, UK, Canada, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East International
Contact No.

Contact No.

+1-800-737-8738 8943048148
Available Devices

Available Devices

Windows
Linux
Android
Mac
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which solution will be best for your company it might be a sensible idea to analyze each service’s social metrics. These metrics are frequently an indicator of how popular a given solution is and how extensive is its online presence. For example, in case of Facebook CustomerICare has 1001 likes on their official profile while KANA Express profile is liked by 5838 people.