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Compare CustomerICare vs Jobber

What is better CustomerICare or Jobber? When looking for the proper CRM Software for your company it is suggested that you assess the characteristics, rates, as well as other essential data concerning the product and vendor. Here, you can check the similarities and distinctions between CustomerICare (overall score at 7.0 and user satisfaction at N/A%) and Jobber (overall score at 9.2 and user satisfaction at 98%).

You may also check their particulars elements, such as tools, plans, pricing, terms and conditions, etc. What is more, read the terms closely for information on hidden fees, such as, setup cost, independent customer service, upgrade fees, cloud storage fees, and more.

Our team put a lot of effort to prepare reviews of all popular Live Chat Software solutions offered out there, but among them these three deserved our special attention: LiveAgent, Zendesk, Freshchat.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $22

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

Pricing Info

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens

Integrations

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Guide your web visitors and nurture them to become leads and make more conversions.

Company Email

sales@customericare.com

Contact No.

Company's Address

ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Attachments and photos
  • Automated client communication
  • On my way text messages
  • Client follow-ups
  • General email template
  • Unlimited Customer and Technical Support
  • Approve Quotes
  • Check Appointment Details
  • Pay Invoices
  • Request More Work
  • Frequently Asked Questions
  • Full client history
  • Notes and attachments
  • Note linking
  • On-site assessments
  • Quote approval
  • Quote history
  • Quote reminders
  • Quote deposits
  • Client records
  • On-site assessments
  • Notes and attachments
  • Drag and drop calendar
  • Push notifications
  • GPS Tracking
  • Job Forms
  • Jobber App
  • Jobs
  • Routing
  • Scheduling and Dispatching
  • Team Permissions
  • Time Tracking
  • Chemical Tracking
  • Expense Tracking
  • Invoicing
  • Custom Invoicing Fields and Tags
  • Jobber Payments
  • Quickbooks and Xero Sync
  • Reporting
  • Time Sheets

Pricing Info

Jobber offers scalable SMB and enterprise pricing. A free 14-day trial is also available. An overview is provided below. For complete information, visit the vendor’s website.

Core – $29/month (billed annually) or $39/month (billed monthly)

  • 1 user
  • 1-on-1 product support
  • CRM
  • Quoting and invoicing
  • Scheduling and notes and attachments
  • Mobile app
  • Online payments
  • Reporting
  • Client hub

Connect – $99/month (billed annually) or $129/month (billed monthly)

  • Up to 7 users
  • Everything in the Core plan
  • Client notifications
  • Invoice follow-ups
  • Routing and GPS tracking
  • Time and expense tracking
  • Job forms
  • QuickBooks Online sync
  • Online booking

Grow – $199/month (billed annually) or $249/month (billed monthly)

  • Up to 30 users
  • Everything in the Connect plan
  • Email and postcard marketing
  • Facebook and Instagram ads
  • Task automation
  • Quote follow-ups

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Crystal Clear Window Cleaning

Integrations

Jobber seamlessly integrates with your favorite apps and software so you can focus on what you do best—running your business.

  • QuickBooks Online
  • NiceJob
  • Convert
  • ResponsiBid
  • SendJim
  • Broadly
  • Square
  • PayPal
  • Stripe
  • Authorize.Net
  • Braintree
  • Fundbox
  • FundThrough

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Jobber is the simplest, most efficient way to run a mobile service business.

Company Email

hello@getjobber.com

Contact No.

Company's Address

10516 Jasper Ave NW #400, Edmonton, AB T5J 1Z7, Canada

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

In case you continue having doubts about which product will perform best for your company it may be a sensible idea to check out each service’s social metrics. Such metrics are usually a way to see how popular a given app is and how big is its online presence. For instance CustomerICare Twitter account has currently 1144 followers. At the same time Jobber Twitter is followed by 2906 users.

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