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Compare JivoChat vs. CustomerICare

Getting the perfect Customer Support Software for your business is crucial to increasing your company’s effectiveness. In our platform, it is simple to assess numerous solutions to see which one is the most suitable software for your requirements. Here you can match CustomerICare vs. JivoChat and examine their overall scores (7.0 vs. 7.8, respectively) and user satisfaction rating (85% vs. 100%, respectively). It's also possible to look at the details of costs, conditions, plans, services, tools, and more, and find out which software offers more advantages for your business. In general, select the software which helps you to scale the features and pricing to address your sales growth or lack of it. Currently, the most significant products in our Customer Support Software category are: Freshdesk, Zendesk, Salesforce Essentials.
Software

JivoChat

VS

CustomerICare

VS

JivoChat screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

7.8 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Cost

Cost

$10

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

A very efficient, yet affordable live chat platform you can purchase on a off-the-shelf price, and still manage to serve an unlimited number of clients.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Pricing Page

Pricing Page

Learn more about JivoChat pricing Learn more about CustomerICare pricing
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Contact Email

Contact Email

info@jivochat.com sales@customericare.com
Available Integrations

Available Integrations

JivoChat integrates with the following systems and applications:

  • Google Analytics
  • Shopify
  • Joomla
  • WordPress
  • Magento
  • amoCRM
  • Ecwid
  • Bitrix24
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Vendor's Address

Vendor's Address

JivoSite, Inc.
525 W. Remington Drive
Sunnyvale, CA 94087
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Available Features

Available Features

JivoChat FEATURES

  • Customer Service Quality Rankings
  • Multi-Language Support
  • Unlimited Chats
  • Pageview Histories
  • Pointers for Directing Visitors
  • Mobile Chat Widgets
  • Agent-to-Agent Chat
  • Location-Based Customer Distribution
  • Visitor Monitoring
  • Chat Targeting
  • Offline Contact Forms
  • Time Charts
  • Multi-Department Support
  • Canned Responses Support
  • Chat Transfer
  • Spell Checker
  • Emailed Daily Performance Reports
  • Color-Coded Charts
  • Chatlogs
  • Hotkeys
  • Blacklists
  • Integrations
  • Mobile Optimization

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Plans

Pricing Plans

JivoChat is available in the following payment plans

Free

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support

Professional – $10/agent/month

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support
  • Proactively start chats using smart triggers
  • Complete visitor info with social profiles
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real time

The Professional Plan features a free 14-days trial plan.

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Popular Clients

Popular Clients

Bouncy Castle Network Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Languages Supported

Languages Supported

English, German, Hindi, Japanese, Spanish, Russian, Portugese, Turkish English
Phone No.

Phone No.

+1 (408) 498 7855 8943048148
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which app will be best in your case it may be a sensible idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular a given software is and how wide is its online presence.For example, if you look at CustomerICare LinkedIn page you’ll see that they are followed by 8 people. In case of JivoChat the volume of followers on their LinkedIn page is 0.