Compare item8 vs. CustomerICare

Various organizations want different types of CRM Software. To learn which solution meets your requirements, think about assessing various options feature by feature including their conditions and prices. Similarly, you will get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system. The results are: CustomerICare (7.0) vs. Item8 (8.4) for all round quality and usefulness; CustomerICare (85%) vs. Item8 (100%) for user satisfaction rating. Examine their strong and low points and find out which software is a better option for your company. One simple but effective tactic is to write the pros and cons of both applications next to each other and find out which app is better. People who want to save some time or want a CRM Software advice from our team might want to try out these top choices for this year: Zendesk, Freshdesk, HubSpot CRM.
Comparison

item8

VS

CustomerICare

VS

item8 screenshot CustomerICare screenshot
Pricing Details

Our Score

Our Score

8.4 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

85% ?

Price

Price

$230

$22

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

A highly-flexible CRM tool specifically targeted at advertising businesses
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Languages Supported

Languages Supported

English English
Prominent Clients

Prominent Clients

Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Integrations

Integrations

item8 integrates seamlessly with the following platforms:

  • HasOffers
  • Quickbooks
  • MailChimp
  • WordPress
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Company Size

Company Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Info

Pricing Info

item8 offers 4 pricing plans:

Starter Plan – $230/month

  • CRM, Billing and Analytics features
  • 100,000 Conversions Included

Pro Plan – $460/month

Starter plan features, plus:

  • Dunning Management
  • Mass-Payment Orders and Custom Templates
  • 200,000 Conversions Included

Enterprise Plan – $950/month

Pro plan features, plus:

  • API and Machine Learning Anomalies Tracking
  • 500,000 Conversions Included

Custom Plan – On demand price

  • Custom set of features and conversions amount

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Support Types

Support Types

Phone Live Support
Contact Address

Contact Address

Archiepiskopou Makariou III, 73. Methonis Tower
Nicosia, Cyprus 1070 Cyprus
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Contact No.

Contact No.

8943048148
Pricing Details

Pricing Details

Learn more about item8 pricing Learn more about CustomerICare pricing
List of Features

List of Features

item8 FEATURES

  • Lead collection from Wordpress sites
  • Affiliate and advertiser contact management
  • Automatic export of affiliate and advertiser lists
  • Multiple affiliate and advertiser legal entities
  • Agreement and IO creation
  • Online storage of files in advertisers and affiliates’ profiles
  • Lead management
  • Creation of pre- and post-paid bills and invoices
  • Approval of bills and invoices before payment
  • Custom bills and invoices
  • Mass payment orders generation
  • Affiliate and advertiser balances in profiles and reports
  • Automatic inclusion of pending conversion in next bills and invoices
  • Daily email digest on offers’ performance
  • Customizable currencies, countries and documents
  • Management of user roles and permissions
  • Data syncing from HasOffers
  • Custom templates for agreements, IOs, invoices and bills
  • File attachment to any object
  • Export of anything as files

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Email Address

Email Address

sales@customericare.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which software will work best for your business it may be a good idea to analyze each service’s social metrics. Such metrics are usually a sign of how popular every solution is and how big is its online presence.For instance, if you look at CustomerICare LinkedIn page you’ll learn that they are followed by 8 people. In case of Item8 the volume of followers on their LinkedIn page is 2.