Compare Issuetrak vs. CustomerICareYou can use our scoring system to help you get a general idea which Help Desk Software product is more suitable for your company. For overall product quality, CustomerICare received 7.0 points, while Issuetrak received 8.5 points. At the same time, for user satisfaction, CustomerICare scored 85%, while Issuetrak scored 100%. Information regarding their characteristics, tools, supported platforms, customer support, and more are given below to give you a more correct analysis. Keep in mind to purchase only the functions your business requires so you don’t waste resources for tools which are redundant. Right now, the best products in our Help Desk Software category are: Samanage, Freshdesk, LiveAgent.
|Monthly payment||Monthly payment | Quote-based|
IssueTrak is a web-based help desk software and customer support platform merged into one compact and powerful package.
Guide your web visitors and nurture them to become leads and make more conversions.
No information available.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Pepsi, 3M, Verizon, Philips, UPS, Canon||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
Issuetrak offers two licensing options Support and Productivity and two hosting options Cloud or Premise based. A free online demo is also available.
Cloud based plans:
Premise based plans:
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
|Learn more about Issuetrak pricing||Learn more about CustomerICare pricing|
| 249 Central Park Avenue |
Virginia Beach, Virginia 23462
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|Types of Support|
Types of Support
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Both CustomerICare and Issuetrak were reviewed by a panel of independent B2B experts who conducted a thorough analysis of all important elements of each solution. Their total rating was calculated using our unique SmartScore algorithm which gives a separate partial score to each component including: main features, client support, mobile device support, security, client satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only aspect important to a company so we make sure we pay attention to all facets of a service before giving it a final score.