Compare Issuetrak vs. CustomerICare

If you’re experiencing a tough time deciding on the best Help Desk Software product for your circumstances, try to do a comparison of the available software and find out which tool offers more positive aspects. For instance, here you can review CustomerICare (overall score: 7.0; user rating: 85%) vs. Issuetrak (overall score: 8.5; user rating: 100%) for their overall performance. You can even see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to evaluate their features will significantly improve the possibility of obtaining the right product for your company. Take a closer look at other areas of the software like intuitiveness, flexibility, scalability, and pricing terms. Those of you who want to save some time or could use a Help Desk Software advice from our experts might want to examine these top choices for this year: Freshdesk, Zendesk, Samanage.
Comparison

Issuetrak

VS

CustomerICare

VS

Issuetrak screenshot CustomerICare screenshot
Pricing Details

Total Score

Our Score

8.5 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Price

Price

$20

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

IssueTrak is a web-based help desk software and customer support platform merged into one compact and powerful package.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Available Integrations

Available Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Pricing Plans

Pricing Plans

Issuetrak offers two licensing options Support and Productivity and two hosting options Cloud or Premise based. A free online demo is also available.

Cloud based plans:

  • Support Model: $100/month per agent
  • Productivity Model: $20/month per user

Premise based plans:

  • Support Model: $850 per agent
  • Productivity Model: $170 per user

 

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Popular Clients

Popular Clients

Pepsi, 3M, Verizon, Philips, UPS, Canon Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Email Address

Email Address

info@issuetrak.com sales@customericare.com
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Phone Number

Phone Number

+1 866.477.838 8943048148
Languages

Languages

English English
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Contact Address

Contact Address

249 Central Park Avenue
Virginia Beach, Virginia 23462
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Features

Features

Issuetrak FEATURES

  • Workflow & Task Management
  • Email Notifications
  • Installation & Upgrades
  • Dashboard
  • My Issues
  • Knowledge Base
  • Site Appearance
  • Site References
  • Issue, User, and Organizer Fields
  • Web-based Access
  • Self-Registration
  • Report Writer
  • Searches and Saved Searches

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Details

Pricing Details

Learn more about Issuetrak pricing Learn more about CustomerICare pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and statistics that we presented in this comparison were collected from official company websites, promotional content available online, actual experience from real clients as well as our own direct use of every product by an expert. We do our best to comprehensively study each software, so we not only examine it internally, but we also correlate our findings with views of other members from the SaaS community.