Compare Issuetrak vs. CustomerICare

You can use our scoring system to help you get a general idea which Help Desk Software product is more suitable for your company. For overall product quality, CustomerICare received 7.0 points, while Issuetrak received 8.5 points. At the same time, for user satisfaction, CustomerICare scored 85%, while Issuetrak scored 100%. Information regarding their characteristics, tools, supported platforms, customer support, and more are given below to give you a more correct analysis. Keep in mind to purchase only the functions your business requires so you don’t waste resources for tools which are redundant. Those of you who want to save some time or could use a Help Desk Software advice from our experts might want to examine these top choices for this year: Freshdesk, Zendesk, Samanage.
Comparison

Issuetrak

VS

CustomerICare

VS

Issuetrak screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

8.5 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

85% ?

Cost

Cost

$20

$22

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

IssueTrak is a web-based help desk software and customer support platform merged into one compact and powerful package.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Available Integrations

Available Integrations

No information available.

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Pepsi, 3M, Verizon, Philips, UPS, Canon Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Contact Email

Contact Email

info@issuetrak.com sales@customericare.com
Phone No.

Phone No.

+1 866.477.838 8943048148
Pricing Plans

Pricing Plans

Issuetrak offers two licensing options Support and Productivity and two hosting options Cloud or Premise based. A free online demo is also available.

Cloud based plans:

  • Support Model: $100/month per agent
  • Productivity Model: $20/month per user

Premise based plans:

  • Support Model: $850 per agent
  • Productivity Model: $170 per user

 

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Available Languages

Available Languages

USA, Canada International
Features

Features

Issuetrak FEATURES

  • Workflow & Task Management
  • Email Notifications
  • Installation & Upgrades
  • Dashboard
  • My Issues
  • Knowledge Base
  • Site Appearance
  • Site References
  • Issue, User, and Organizer Fields
  • Web-based Access
  • Self-Registration
  • Report Writer
  • Searches and Saved Searches

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Page

Pricing Page

Learn more about Issuetrak pricing Learn more about CustomerICare pricing
Vendor's Address

Vendor's Address

249 Central Park Avenue
Virginia Beach, Virginia 23462
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both CustomerICare and Issuetrak were reviewed by a panel of independent B2B experts who conducted a thorough analysis of all important elements of each solution. Their total rating was calculated using our unique SmartScore algorithm which gives a separate partial score to each component including: main features, client support, mobile device support, security, client satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only aspect important to a company so we make sure we pay attention to all facets of a service before giving it a final score.