Compare InvGate Service Desk vs. CustomerICare

If you want to get a quick way to decide which Help Desk Software product is better, our unique method gives CustomerICare a score of 7.0 and InvGate Service Desk a score of 8.7 for total quality and performance. In addition, CustomerICare is rated at 85%, while InvGate Service Desk is rated 100% for their user satisfaction level. You can also examine their product details, such as features, tools, options, plans, costs, and others. Find out whether the solution lets you to customize some of its workflows to make sure the software fits your own business workflows. Currently, the leading services in our Help Desk Software category are: Freshdesk, Samanage, Zendesk.
Software

InvGate Service Desk

VS

CustomerICare

VS

InvGate Service Desk screenshot CustomerICare screenshot
Pricing Page

Total Score

Our Score

8.7 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

85% ?

Pricing

Pricing

by quote

$22

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

InvGate Service Desk is an an award-winning, Intuitive web-based software to manage, analyze and automate your IT service support.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Page

Pricing Page

Learn more about InvGate Service Desk pricing Learn more about CustomerICare pricing
Integrations

Integrations

InvGate offers the following integration options:

  • Accessible from any web-enabled mobile device
  • HTML e-mail integration
  • LDAP and Active Directory servers
  • InvGate Asset Management
  • Microsoft SCCM (System Center Configuration Manager)
  • ITIL-verified
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Languages Supported

Languages Supported

English, Spain, France, Portugal English
Company Email

Company Email

info@invgate.com sales@customericare.com
Pricing Info

Pricing Info

InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.

InvGate Service Desk

  • Ticketing
  • Knowledge base
  • Reporting and Analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multi-Department

InvGate Assets

  • All Features from the Service Desk plan
  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

InvGate Service Desk + Assets

  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Contact Phone

Contact Phone

+1-877-602-0800 8943048148
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Available Features

Available Features

InvGate Service Desk FEATURES

Advanced ticket management
  • Intuitive
  • Collaboration
  • Multi-department support
Service desk analytics
  • Time-tracking
  • SLA management
Cutting-edge automation and integration
  • Workflows
  • Flexible interaction
  • Gamification
Standard features
  • Knowledge base
  • Approval management
  • Customer feedback
  • ITIL
  • E-mail integration
More features
  • User self-service
  • Integrated asset management
  • Custom interfaces
  • Interactive dashboards
  • Templates
  • Breaking news
  • Intelligent notifications
  • Company branding
  • Active directory import
  • Multilingual support

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Vendor's Address

Vendor's Address

524 Union Street #270
San Francisco, CA 94133
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as crucial as useful features and customer support level are pricing plans given by CustomerICare and InvGate Service Desk. While price should not be the sole aspect it’s without a doubt a significant thing to consider. You should expect a flexible pricing package that can be matched with your business size and effortlessly scaled up every time your team expands. Be sure that you don’t select packages that have extra tools that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can frequently benefit from more affordable prices. You should also give a chance to a free trial or demo of every app to spend at least some time using it. It’s a valuable experience that doesn’t require you to invest any money and gives you a practical overview of what it feels like to work with CustomerICare and InvGate Service Desk.