Compare InvGate Service Desk vs. CustomerICare

The perfect Help Desk Software is a product that can address your company’s unique needs. It’s easy to determine which choice is best suited for your company if you examine several products before you decide which one is the best. For instance, CustomerICare and InvGate Service Desk are scored at 7.0 and 7.8, respectively, for all round quality and performance. Likewise, CustomerICare and InvGate Service Desk have a user satisfaction rating of 85% and 100%, respectively, which suggests the general feedback they get from customers. Better yet, reach put to an existing customer of the software and ask for their comments about the application in question. Those of you who don't have much time or want a Customer Support Software suggestion from our experts might want to investigate these top choices for this year: Samanage, LiveAgent, Freshdesk.
Comparison

InvGate Service Desk

VS

CustomerICare

VS

InvGate Service Desk screenshot CustomerICare screenshot
Pricing Page

Score

Our Score

7.8 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

85% ?

Price

Price

by quote

$22

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Intuitive web-based software to manage, analyze and automate your IT service support
Guide your web visitors and nurture them to become leads and make more conversions.
Useful Links
Pricing Info

Pricing Info

Here are InvGate cost details:

The software is available by quote only. You can choose from three plans:

  • InvGate Service Desk
  • InvGate Assets
  • InvGate Service Desk + Assets

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Email Address

Email Address

info@invgate.com sales@customericare.com
Languages Supported

Languages Supported

USA, UK, Canada, International, Latin America International
Contact Address

Contact Address

524 Union Street #270
San Francisco, United States
PO CA 94133
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Pricing Page

Pricing Page

Learn more about InvGate Service Desk pricing Learn more about CustomerICare pricing
Integrations

Integrations

The following integrations are available for InvGate:

  • Accessible from any web-enabled mobile device
  • HTML e-mail integration
  • InvGate Asset Management
  • LDAP servers
  • ITIL-compliant
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Phone Number

Phone Number

+1 877 602 0800 8943048148
List of Features

List of Features

InvGate Service Desk FEATURES

Advanced ticket management
  • Intuitive
  • Collaboration
  • Multi-department support
Service desk analytics
  • Time-tracking
  • SLA management
Cutting-edge automation and integration
  • Workflows
  • Flexible interaction
  • Gamification
Standard features
  • Knowledge base
  • Approval management
  • Customer feedback
  • ITIL
  • E-mail integration
More features
  • User self-service
  • Integrated asset management
  • Custom interfaces
  • Interactive dashboards
  • Templates
  • Breaking news
  • Intelligent notifications
  • Company branding
  • Active directory import
  • Multilingual support

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Available Support

Available Support

Phone
Ticket
Phone Live Support
Devices Supported

Devices Supported

Windows
Linux
Blackberry
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want simply a broad set of useful tools and scalable pricing plans from a reliable Help Desk Software. Almost as essential as main features is a trustworthy customer support. You want to guarantee that when you have any questions about CustomerICare or InvGate Service Desk, or you struggle with some problems, or maybe you’ll need to request a specific update or feature useful to your team you can rely on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are available. What is more, it’s a major asset if you are able to enjoy individual training or at the very least an FAQ you can use.